Application Support Analyst
Korn Ferry, Chicago, IL, United States
APPLICATION SUPPORT ANALYST
Our client is seeking a hands‑on Application Support Analyst with strong experience in content management systems and Tier 3 / Level 3 production support. You will support and enhance the enterprise content management platforms, with a strong preference for experience in Nautilus, OnBase, and familiarity with Fiserv and Box.
The Application Support Analyst will be responsible for day‑to‑day production support, issue resolution, system updates, and implementations. The ideal candidate will understand how content management systems function in a financial services environment and can partner closely with internal users, especially operations teams, to troubleshoot issues and build new content solutions.
Responsibilities
Provide Level 3 production support for enterprise content management systems, including troubleshooting complex issues and resolving escalated incidents
Support ongoing system updates, enhancements, and implementations
Manage incoming requests from internal employees, including intake for new content builds in Nautilus
Respond to and resolve tickets generated through the support team related to incidents and system issues
Perform high‑level troubleshooting to identify root causes and recommend solutions
Partner closely with heavy business users to understand needs and deliver effective support
Work collaboratively with a small team environment, alongside two other team members
Requirements
3+ years of experience in application support, production support, or content management systems administration
Experience working within the financial services or banking industry
Strong background in content management systems
Hands‑on experience with Nautilus and/or OnBase
Experience providing Tier 3 / Level 3 support for business‑critical systems
Ability to manage both support tickets and enhancement requests in a fast‑paced environment
Strong troubleshooting and problem‑solving skills
Ability to communicate effectively with technical teams and business users
Understanding of or experience with Fiserv platforms
Exposure to Box is a nice to have
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Our client is seeking a hands‑on Application Support Analyst with strong experience in content management systems and Tier 3 / Level 3 production support. You will support and enhance the enterprise content management platforms, with a strong preference for experience in Nautilus, OnBase, and familiarity with Fiserv and Box.
The Application Support Analyst will be responsible for day‑to‑day production support, issue resolution, system updates, and implementations. The ideal candidate will understand how content management systems function in a financial services environment and can partner closely with internal users, especially operations teams, to troubleshoot issues and build new content solutions.
Responsibilities
Provide Level 3 production support for enterprise content management systems, including troubleshooting complex issues and resolving escalated incidents
Support ongoing system updates, enhancements, and implementations
Manage incoming requests from internal employees, including intake for new content builds in Nautilus
Respond to and resolve tickets generated through the support team related to incidents and system issues
Perform high‑level troubleshooting to identify root causes and recommend solutions
Partner closely with heavy business users to understand needs and deliver effective support
Work collaboratively with a small team environment, alongside two other team members
Requirements
3+ years of experience in application support, production support, or content management systems administration
Experience working within the financial services or banking industry
Strong background in content management systems
Hands‑on experience with Nautilus and/or OnBase
Experience providing Tier 3 / Level 3 support for business‑critical systems
Ability to manage both support tickets and enhancement requests in a fast‑paced environment
Strong troubleshooting and problem‑solving skills
Ability to communicate effectively with technical teams and business users
Understanding of or experience with Fiserv platforms
Exposure to Box is a nice to have
#J-18808-Ljbffr