Senior Applications Support Analyst
Sanford Health, Sioux Falls, SD, United States
Job Details
Facility:
Remote SD (Central Time)
Location:
Remote, SD
Shift:
8 Hours - Day Shifts
Job Schedule:
Full time
Weekly Hours:
40.00
Salary Range:
$29.00 - $46.50 a hour
Pay Info:
Pay starts at $29 and increases by years of applicable experience.
Job Summary
Experience with OnBase or RightFax highly preferred.
Performs routine healthcare information system and application support.
Handles advanced application support issues in addition to standard application support.
The Senior Applications Support Analyst provides mentoring to Application Support staff and promotes team concept.
Possesses and maintains a broad knowledge of healthcare information systems and applications.
Utilizes analytic skills and experiences to investigate and resolve or elevate support issues.
Conducts, supervises and monitors training sessions.
Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications.
Researches, analyzes and makes recommendations for application workflow improvements.
Establishes and documents standard operating procedures.
Monitors the creation and maintenance of support documentation or online training courses.
Performs installation, conversion, and maintenance of healthcare information system and applications.
Works with outside vendors.
Works with project leaders using project management principles to achieve specific outcomes.
Reports up to date project status to leadership regularly.
Resolves technical and functional application issues using analytical skills.
Creates and analyzes reports created using various reporting mechanisms.
Skillful and flexible at managing change.
Project management, critical thinking, problem solving and strong communication skills are essential.
Excellent interpersonal, customer service skills, and strong presentation techniques required.
Experienced with MS Office software suite.
Willing to travel to off-site facilities and training/certification sessions.
Advanced knowledge of specific application components.
Demonstrates basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work.
When applicable, must possess knowledge in state and federal laws, rules and regulations.
Qualifications
Bachelor's degree required. Area of focus in information technology, healthcare, business, or related field preferred.
Three years of relevant experience in application support, hardware or interface preferred.
If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) retirement plan
Work/life balance benefits
Generous time off package
Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
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Facility:
Remote SD (Central Time)
Location:
Remote, SD
Shift:
8 Hours - Day Shifts
Job Schedule:
Full time
Weekly Hours:
40.00
Salary Range:
$29.00 - $46.50 a hour
Pay Info:
Pay starts at $29 and increases by years of applicable experience.
Job Summary
Experience with OnBase or RightFax highly preferred.
Performs routine healthcare information system and application support.
Handles advanced application support issues in addition to standard application support.
The Senior Applications Support Analyst provides mentoring to Application Support staff and promotes team concept.
Possesses and maintains a broad knowledge of healthcare information systems and applications.
Utilizes analytic skills and experiences to investigate and resolve or elevate support issues.
Conducts, supervises and monitors training sessions.
Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications.
Researches, analyzes and makes recommendations for application workflow improvements.
Establishes and documents standard operating procedures.
Monitors the creation and maintenance of support documentation or online training courses.
Performs installation, conversion, and maintenance of healthcare information system and applications.
Works with outside vendors.
Works with project leaders using project management principles to achieve specific outcomes.
Reports up to date project status to leadership regularly.
Resolves technical and functional application issues using analytical skills.
Creates and analyzes reports created using various reporting mechanisms.
Skillful and flexible at managing change.
Project management, critical thinking, problem solving and strong communication skills are essential.
Excellent interpersonal, customer service skills, and strong presentation techniques required.
Experienced with MS Office software suite.
Willing to travel to off-site facilities and training/certification sessions.
Advanced knowledge of specific application components.
Demonstrates basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work.
When applicable, must possess knowledge in state and federal laws, rules and regulations.
Qualifications
Bachelor's degree required. Area of focus in information technology, healthcare, business, or related field preferred.
Three years of relevant experience in application support, hardware or interface preferred.
If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) retirement plan
Work/life balance benefits
Generous time off package
Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
#J-18808-Ljbffr