Patient Access - Communications Specialist II
Baptist Health, Richmond, KY, United States
Job Title: Patient Access - Communications Specialist II
Full Time 2nd Shift
Job Summary
Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner.
Responsibilities
Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need.
Greet visitors in a professional and courteous manner.
Consistently ensure positive customer interactions
Manages difficult or emotional individual situations
Responds promptly to individual needs
Responds to requests for service and assistance
Fulfills commitments to individuals
Requirements
High school diploma or equivalent
One year customer service experience
Comfortable using common computer applications
Benefits
Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE)
Health, Vision, Dental and Pet Insurance
Life Insurance
Short Term and Long-Term Disability and Life Insurance
Identity Theft Protection
Tuition Reimbursement up to $6,000 annually
Company paid Maternity and Paternity Leave
5 days of Paid Time Off available upon hire
Bereavement Leave (includes pets)
PTO Sell Back Program
Compassionate Leave Sharing Program (PTO Donation)
Employee Support Fund, for employees in need of emergency financial support
Retirement with Company Match
Baptist Health is an Equal Employment Opportunity employer.
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Full Time 2nd Shift
Job Summary
Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner.
Responsibilities
Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need.
Greet visitors in a professional and courteous manner.
Consistently ensure positive customer interactions
Manages difficult or emotional individual situations
Responds promptly to individual needs
Responds to requests for service and assistance
Fulfills commitments to individuals
Requirements
High school diploma or equivalent
One year customer service experience
Comfortable using common computer applications
Benefits
Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE)
Health, Vision, Dental and Pet Insurance
Life Insurance
Short Term and Long-Term Disability and Life Insurance
Identity Theft Protection
Tuition Reimbursement up to $6,000 annually
Company paid Maternity and Paternity Leave
5 days of Paid Time Off available upon hire
Bereavement Leave (includes pets)
PTO Sell Back Program
Compassionate Leave Sharing Program (PTO Donation)
Employee Support Fund, for employees in need of emergency financial support
Retirement with Company Match
Baptist Health is an Equal Employment Opportunity employer.
#J-18808-Ljbffr