Patient Access - Communications Specialist II
Baptist Health, Richmond, KY, United States
Patient Access
Communications Specialist II
Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner.
Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need.
Greet visitors in a professional and courteous manner.
Consistently ensure positive customer interactions:
Manages difficult or emotional individual situations
Responds promptly to individual needs
Responds to requests for service and assistance
Fulfills commitments to individuals
High school diploma or equivalent
One year customer service experience
Comfortable using common computer applications
Health, Vision, Dental and Pet Insurance
Life Insurance
Short Term and Long-Term Disability and Life Insurance
Identity Theft Protection
Tuition Reimbursement up to $6,000 annually
Company paid Maternity and Paternity Leave
5 days of Paid Time Off available upon hire
Bereavement Leave (includes pets)
PTO Sell Back Program
Compassionate Leave Sharing Program (PTO Donation)
Employee Support Fund, for employees in need of emergency financial support
Retirement with Company Match
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
Communications Specialist II
Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner.
Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need.
Greet visitors in a professional and courteous manner.
Consistently ensure positive customer interactions:
Manages difficult or emotional individual situations
Responds promptly to individual needs
Responds to requests for service and assistance
Fulfills commitments to individuals
High school diploma or equivalent
One year customer service experience
Comfortable using common computer applications
Health, Vision, Dental and Pet Insurance
Life Insurance
Short Term and Long-Term Disability and Life Insurance
Identity Theft Protection
Tuition Reimbursement up to $6,000 annually
Company paid Maternity and Paternity Leave
5 days of Paid Time Off available upon hire
Bereavement Leave (includes pets)
PTO Sell Back Program
Compassionate Leave Sharing Program (PTO Donation)
Employee Support Fund, for employees in need of emergency financial support
Retirement with Company Match
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.