Registration & Scheduling Representative I - Internal medicine/Senior Care Clin
Foundation Health Partners, Fairbanks, AK, United States
Are you passionate about making a meaningful difference in the lives of Fairbanks while working in a dynamic healthcare environment? Our Senior Care and Internal Medicine clinic is seeking a dedicated Registration & Scheduling Representative to join our team. In this pivotal role, you will be the first point of contact for patients and their families, providing exceptional customer service and ensuring a smooth registration process. Your role is critical in creating a welcoming atmosphere and facilitating efficient operations, allowing our healthcare professionals to focus on delivering high‑quality care. If you thrive in a fast‑paced setting and are committed to supporting the well‑being of seniors, we encourage you to apply and become an integral part of our compassionate team.
Pay & Benefits
Compensation $20 to $26.75 hourly wage based on experience and education
Additional Pay Shift Differential, Annual Increases, Paid Time Off
Benefits medical, vision, dental, 401k with employer match
Education Benefits FHP Tuition Assistance, Student Loan Forgiveness
Other Benefits Onsite Gym, Wellness Programs, Discount programs
Schedule Full-time, 40 hours per week, 5x8 hour day shifts
This position combines registration duties with scheduling responsibilities to ensure a streamlined patient experience. In this role, the representative will greet patients, collect demographic and insurance information, and schedule appointments. This position requires strong organizational skills, the ability to prioritize tasks, and a focus on delivering exceptional customer service. It serves as a key liaison between patients, clinical teams, and administrative staff to facilitate timely access to care.
Responsibilities
Greet patients promptly and professionally, ensuring a positive first impression.
Answer inbound calls promptly, document relevant details in phone notes, and ensure accurate and efficient communication of information to the appropriate team or individual.
Accurately gather and input patient demographics, insurance information, and other required data into the system.
Verify insurance eligibility, benefits, and coverage, and obtain per‑authorization and pre‑certifications and notifications prior to services being rendered.
Obtain necessary signatures, consent forms, and documentation from patients.
Receive physician orders and seek clarification, if needed. Coordinate case times for treatments or diagnostic procedures in a computerized scheduling system. Verify and review physician privilege status prior to scheduling.
Calculate, collect and process co‑pays, payments, or outstanding balances as needed.
Address patient inquiries regarding registration, insurance, or billing processes.
Collaborate with clinical staff and/or business office to ensure seamless patient flow and accurate data sharing.
Monitor and retrieve voicemails regularly, ensuring messages are reviewed and routed to the appropriate team for timely follow‑up and resolution.
Sort and organize incoming documents in RightFax, ensuring they are accurately categorized and routed to the appropriate team or department.
Perform all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provide all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
Qualifications
High school diploma/GED or equivalent working knowledge.
Requires skills normally acquired over two (2) or more years of related work experience.
Requires excellent customer service skills and knowledge, normally acquired with one (1) or more years of related work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and the ability to work independently.
Requires excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Must have the ability to handle ongoing face‑to‑face contact with patients and staff while functioning in a busy medical office environment.
Strong knowledge of the use of common office software, word processing, spreadsheet, and database software are required.
Preferred Qualifications
Medical terminology experience is preferred.
Additional related education and/or experience preferred.
Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Pay & Benefits
Compensation $20 to $26.75 hourly wage based on experience and education
Additional Pay Shift Differential, Annual Increases, Paid Time Off
Benefits medical, vision, dental, 401k with employer match
Education Benefits FHP Tuition Assistance, Student Loan Forgiveness
Other Benefits Onsite Gym, Wellness Programs, Discount programs
Schedule Full-time, 40 hours per week, 5x8 hour day shifts
This position combines registration duties with scheduling responsibilities to ensure a streamlined patient experience. In this role, the representative will greet patients, collect demographic and insurance information, and schedule appointments. This position requires strong organizational skills, the ability to prioritize tasks, and a focus on delivering exceptional customer service. It serves as a key liaison between patients, clinical teams, and administrative staff to facilitate timely access to care.
Responsibilities
Greet patients promptly and professionally, ensuring a positive first impression.
Answer inbound calls promptly, document relevant details in phone notes, and ensure accurate and efficient communication of information to the appropriate team or individual.
Accurately gather and input patient demographics, insurance information, and other required data into the system.
Verify insurance eligibility, benefits, and coverage, and obtain per‑authorization and pre‑certifications and notifications prior to services being rendered.
Obtain necessary signatures, consent forms, and documentation from patients.
Receive physician orders and seek clarification, if needed. Coordinate case times for treatments or diagnostic procedures in a computerized scheduling system. Verify and review physician privilege status prior to scheduling.
Calculate, collect and process co‑pays, payments, or outstanding balances as needed.
Address patient inquiries regarding registration, insurance, or billing processes.
Collaborate with clinical staff and/or business office to ensure seamless patient flow and accurate data sharing.
Monitor and retrieve voicemails regularly, ensuring messages are reviewed and routed to the appropriate team for timely follow‑up and resolution.
Sort and organize incoming documents in RightFax, ensuring they are accurately categorized and routed to the appropriate team or department.
Perform all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provide all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
Qualifications
High school diploma/GED or equivalent working knowledge.
Requires skills normally acquired over two (2) or more years of related work experience.
Requires excellent customer service skills and knowledge, normally acquired with one (1) or more years of related work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and the ability to work independently.
Requires excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Must have the ability to handle ongoing face‑to‑face contact with patients and staff while functioning in a busy medical office environment.
Strong knowledge of the use of common office software, word processing, spreadsheet, and database software are required.
Preferred Qualifications
Medical terminology experience is preferred.
Additional related education and/or experience preferred.
Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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