Customer Excellence Coordinator
United Scrap Metal, Inc., Cicero, IL, United States
The Customer Excellence Coordinator provides administrative support and customer service to both internal and external customers. The Customer Excellence Coordinator executes timely customer-related requests and a continuous support of the Sales and Operations Team goals.
Summary of Responsibilities
Demonstrates timely execution of accurate customer data input and reporting
Facilitates the execution of timely customer payables and monthly metrics
Operates with integrity and confidentiality while upholding ethical standards of the organization
Establishes a positive image to both internal and external customers while delivering superior customer service.
Responsible for filing, updating, and maintaining internal customer database
Expedites customer load breakdown to provide timely information or payment
Provides administrative support to the Sales Team and Operations Department
Supports ongoing continuous improvement while developing knowledge of our customer and supplier base
Demonstrate understanding of company policies, rules and trainings
Other duties as assigned
Desired Characteristics
High school diploma or equivalent
Proficiency in Microsoft Office (Word, Excel & PowerPoint)
Excellent written / verbal communication and interpersonal skills
Ability to multi-task, work under pressure and meet deadlines
Ability to demonstrate leadership with all levels of employees
Available to fulfill flexible scheduling requirements as determined by the manager and /or business needs of the operation
Candidate must pass a pre-employment physical, background, and credit check
Minimum Safety Training Requirements
Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
US-SOP-01 United in Safety Manual
US-F11 QEH&S Policy
US-SOP-03 Team Member Handbook
We strive to demonstrate our Core Values in all positions at USM:
USM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a drug-free workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team careers@unitedscrap.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.
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Summary of Responsibilities
Demonstrates timely execution of accurate customer data input and reporting
Facilitates the execution of timely customer payables and monthly metrics
Operates with integrity and confidentiality while upholding ethical standards of the organization
Establishes a positive image to both internal and external customers while delivering superior customer service.
Responsible for filing, updating, and maintaining internal customer database
Expedites customer load breakdown to provide timely information or payment
Provides administrative support to the Sales Team and Operations Department
Supports ongoing continuous improvement while developing knowledge of our customer and supplier base
Demonstrate understanding of company policies, rules and trainings
Other duties as assigned
Desired Characteristics
High school diploma or equivalent
Proficiency in Microsoft Office (Word, Excel & PowerPoint)
Excellent written / verbal communication and interpersonal skills
Ability to multi-task, work under pressure and meet deadlines
Ability to demonstrate leadership with all levels of employees
Available to fulfill flexible scheduling requirements as determined by the manager and /or business needs of the operation
Candidate must pass a pre-employment physical, background, and credit check
Minimum Safety Training Requirements
Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
US-SOP-01 United in Safety Manual
US-F11 QEH&S Policy
US-SOP-03 Team Member Handbook
We strive to demonstrate our Core Values in all positions at USM:
USM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a drug-free workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team careers@unitedscrap.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.
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