TPWD - Systems Administrator III (Systems Administrator)
Texas Parks and Wildlife Department, Austin, TX, United States
General Description
Under the direction of the Information Technology Manager, this position performs complex (journey-level) systems administration work. The role is responsible for the mid-level Systems Administrator having knowledge of Windows Server environments and working knowledge of ServiceNow for ticketing and process documentation. The candidate will manage, configure, and support Windows servers, ensure system stability, optimize workflows, provide end‑user support for Microsoft services (Outlook, Teams, SharePoint), and collaborate with stakeholders to improve IT service management processes. The role also assists in preparing recommendations, project plans, procedural documents, and other technical materials for management, while working under general supervision with moderate latitude for initiative and independent judgment.
Minimum Qualifications
Education: Sixty semester hours from an accredited college or university.
Experience: Two years full‑time experience as a Windows Server Administrator or ServiceNow Administrator.
Licensure: Must possess or be able to obtain, within 30 days of employment, a valid state driver’s license.
Acceptable Substitutions
Education: One additional year of the required full‑time experience may substitute for 30 semester hours of education, with a maximum substitution of 60 semester hours.
Preferred Qualifications
Education: Graduation from an accredited college or university with a bachelor’s degree in a technology‑related field.
Experience: Two years’ experience in Microsoft applications and/or ServiceNow administration.
Knowledge, Skills and Abilities
Knowledge of Windows Server upgrade best practices.
Knowledge of the ServiceNow platform for ticket management.
Knowledge of ITSM modules (Incident, Problem, Change, Request, Service Catalog).
Knowledge of CMDB and data relationships.
Knowledge of update sets, application scopes, and instance management.
Knowledge of M365 Cloud services.
Knowledge of Microsoft applications such as Power Apps and Power Automate.
Proficiency with MS Word, Excel, and Outlook.
Effective verbal and written communication skills.
Skill in user, group, and role management (ACLs, access control).
Skill in instance configuration and system properties.
Skill in form design, list layouts, and UI customization.
Skill in Service Catalog creation (catalog items, record producers, variables).
Skill in SLA configuration and management.
Skill in knowledge base management.
Skill in scheduled jobs and data imports (Import Sets, Transform Maps).
Skill in providing quality customer service in a courteous and professional manner.
Skill in establishing and maintaining effective work relationships with co‑workers and contacts.
Ability to recognize, analyze, and resolve complex technical issues and mitigate risk.
Ability to make sound and timely decisions.
Ability to communicate complex technical issues to audiences with varying levels of technical knowledge.
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Under the direction of the Information Technology Manager, this position performs complex (journey-level) systems administration work. The role is responsible for the mid-level Systems Administrator having knowledge of Windows Server environments and working knowledge of ServiceNow for ticketing and process documentation. The candidate will manage, configure, and support Windows servers, ensure system stability, optimize workflows, provide end‑user support for Microsoft services (Outlook, Teams, SharePoint), and collaborate with stakeholders to improve IT service management processes. The role also assists in preparing recommendations, project plans, procedural documents, and other technical materials for management, while working under general supervision with moderate latitude for initiative and independent judgment.
Minimum Qualifications
Education: Sixty semester hours from an accredited college or university.
Experience: Two years full‑time experience as a Windows Server Administrator or ServiceNow Administrator.
Licensure: Must possess or be able to obtain, within 30 days of employment, a valid state driver’s license.
Acceptable Substitutions
Education: One additional year of the required full‑time experience may substitute for 30 semester hours of education, with a maximum substitution of 60 semester hours.
Preferred Qualifications
Education: Graduation from an accredited college or university with a bachelor’s degree in a technology‑related field.
Experience: Two years’ experience in Microsoft applications and/or ServiceNow administration.
Knowledge, Skills and Abilities
Knowledge of Windows Server upgrade best practices.
Knowledge of the ServiceNow platform for ticket management.
Knowledge of ITSM modules (Incident, Problem, Change, Request, Service Catalog).
Knowledge of CMDB and data relationships.
Knowledge of update sets, application scopes, and instance management.
Knowledge of M365 Cloud services.
Knowledge of Microsoft applications such as Power Apps and Power Automate.
Proficiency with MS Word, Excel, and Outlook.
Effective verbal and written communication skills.
Skill in user, group, and role management (ACLs, access control).
Skill in instance configuration and system properties.
Skill in form design, list layouts, and UI customization.
Skill in Service Catalog creation (catalog items, record producers, variables).
Skill in SLA configuration and management.
Skill in knowledge base management.
Skill in scheduled jobs and data imports (Import Sets, Transform Maps).
Skill in providing quality customer service in a courteous and professional manner.
Skill in establishing and maintaining effective work relationships with co‑workers and contacts.
Ability to recognize, analyze, and resolve complex technical issues and mitigate risk.
Ability to make sound and timely decisions.
Ability to communicate complex technical issues to audiences with varying levels of technical knowledge.
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