IT Associate
Diagnostic Solutions Laboratory, LLC, Alpharetta, GA, United States
Location: Diagnostic Solutions Laboratory
Department: IT/IS
Reports To: IT Coordinator
Job Summary
We are seeking a Part Time IT Associate to support our team with Tier 1 and Tier 2 Help Desk and Desk Side Support. The ideal candidate will be proactive, willing to learn, and actively seeking to improve themselves, the team, and the company. Weekly hours will not routinely exceed 30 hours per week and will most likely be 24 hours per week / 48 hours per pay period.
Key Responsibilities
Desk Side Assistance: Provide hands‑on support to users, addressing technical issues and ensuring optimal computer and peripheral functionality.
User Account Management: Create, modify, and delete user accounts for the network and specialty software, ensuring appropriate access levels.
Security Group Management: Add, modify, and remove users from security groups to maintain compliance with company policies.
Access Control: Create access badges and review campus access control systems as needed to enhance security.
Asset Control: Maintain asset control spreadsheets to track hardware and software inventory.
Hardware Lifecycle Management: Assist in the phased replacement of hardware and track life cycle statuses.
Security Participation: Engage in network and physical security initiatives, contributing to the overall safety of our IT environment.
Continuing Education: Participate in continuing education for new technologies, changes to technologies used by, or evaluate use case for Diagnostic Solutions Lab. Make recommendations for or against use based on company growth, process change, efficiency, or financial gain.
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Department: IT/IS
Reports To: IT Coordinator
Job Summary
We are seeking a Part Time IT Associate to support our team with Tier 1 and Tier 2 Help Desk and Desk Side Support. The ideal candidate will be proactive, willing to learn, and actively seeking to improve themselves, the team, and the company. Weekly hours will not routinely exceed 30 hours per week and will most likely be 24 hours per week / 48 hours per pay period.
Key Responsibilities
Desk Side Assistance: Provide hands‑on support to users, addressing technical issues and ensuring optimal computer and peripheral functionality.
User Account Management: Create, modify, and delete user accounts for the network and specialty software, ensuring appropriate access levels.
Security Group Management: Add, modify, and remove users from security groups to maintain compliance with company policies.
Access Control: Create access badges and review campus access control systems as needed to enhance security.
Asset Control: Maintain asset control spreadsheets to track hardware and software inventory.
Hardware Lifecycle Management: Assist in the phased replacement of hardware and track life cycle statuses.
Security Participation: Engage in network and physical security initiatives, contributing to the overall safety of our IT environment.
Continuing Education: Participate in continuing education for new technologies, changes to technologies used by, or evaluate use case for Diagnostic Solutions Lab. Make recommendations for or against use based on company growth, process change, efficiency, or financial gain.
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