Systems Support Technician
Science Applications International Corporation, Washington, District of Columbia, United States
Job Description
SAIC is seeking a Systems Support Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend/holiday rotations.
Description of Duties:
Monitor ticketing system to receive technical work assignments.
Fulfill user requests for technical issues relating to email account management following Standard Operating Procedures.
Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
Add/delete/modify Distribution Lists.
Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
Provide technical support for backup systems (Avamar and CommVault)
Assist customers with PST mapping modify/restore.
Complete shift logs and turnover.
Reply to all customer inquiries in a timely manner.
Document issues and escalate to next tier support as necessary.
Monitor systems consoles and remediate alerts.
Perform server builds and decommissions.
Qualifications
Required Education & Experience:
Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience; may accept additional experience in lieu of degree.
Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc..
Proficient in following standard operating procedures and comply with data entry standards.
Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
Basic literacy in Microsoft PowerShell, Exchange, Windows Server, and Active Directory.
Understanding of basic concepts relating to Microsoft Office 365 hybrid environments as well as TCP/IP based networking concepts.
Qualifications desired:
Microsoft Exchange Server, Microsoft Server OS, Active Directory, Systems Center Operations Manager (SCOM)
Backup systems (Avamar and CommVault)
CompTIA Network+, CompTIA A+
ITIL Foundations
Required Clearance:
US Citizenship.
Active top secret clearance.
About Us
SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
SAIC is seeking a Systems Support Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend/holiday rotations.
Description of Duties:
Monitor ticketing system to receive technical work assignments.
Fulfill user requests for technical issues relating to email account management following Standard Operating Procedures.
Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
Add/delete/modify Distribution Lists.
Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
Provide technical support for backup systems (Avamar and CommVault)
Assist customers with PST mapping modify/restore.
Complete shift logs and turnover.
Reply to all customer inquiries in a timely manner.
Document issues and escalate to next tier support as necessary.
Monitor systems consoles and remediate alerts.
Perform server builds and decommissions.
Qualifications
Required Education & Experience:
Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience; may accept additional experience in lieu of degree.
Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc..
Proficient in following standard operating procedures and comply with data entry standards.
Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
Basic literacy in Microsoft PowerShell, Exchange, Windows Server, and Active Directory.
Understanding of basic concepts relating to Microsoft Office 365 hybrid environments as well as TCP/IP based networking concepts.
Qualifications desired:
Microsoft Exchange Server, Microsoft Server OS, Active Directory, Systems Center Operations Manager (SCOM)
Backup systems (Avamar and CommVault)
CompTIA Network+, CompTIA A+
ITIL Foundations
Required Clearance:
US Citizenship.
Active top secret clearance.
About Us
SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.