Help Desk Specialist
CLOVEHITCH, Washington, District of Columbia, United States
Description
CLGT Solutions, LLC dba CLOVEHITCH is a Service-Disabled Veteran-Owned small mission-focused business that provides professional solutions in the areas of intelligence, financial management, linguistics and administrative functions.
CLOVEHITCH is seeking CLOVEHITCH is seeking a Help Desk Specialists to provide Tier 1/Tier 2 support for users of OFLC systems, resolving technical issues and supporting system access and functionality. This position is contingent upon contract award.
Supervisory Responsibilities:
N/A
Principal Duties and Responsibilities:
Respond to user inquiries via phone, email, or ticketing system
Troubleshoot system access, data entry, and application issues
Provide guidance on system usage and processes
Document issues, resolutions, and trends
Escalate complex issues to higher-tier support
Support system testing and user acceptance activities
Maintain high customer service standards
Required Experience, Skills and Abilities:
2–4 years help desk or IT support experience
Education and Other Requirements:
Associate’s degree (or equivalent experience)
Due to federal contract requirements, this position is restricted to U.S. citizens with eligibility for a suitability clearance
Clean background check
Preferred Qualifications:
Bachelor’s degree (or equivalent experience)
Experience with case management systems (FLAG preferred)
Strong communication and problem-solving skills
Physical Demands
Primarily office work.
Position Environment, Type & Hours of Work
Full-time, exempt, at client site located in Washington, DC, with standard business hours.
Travel
No travel is expected with this position.
CLOVEHITCH is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, veteran status, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
CLGT Solutions, LLC dba CLOVEHITCH is a Service-Disabled Veteran-Owned small mission-focused business that provides professional solutions in the areas of intelligence, financial management, linguistics and administrative functions.
CLOVEHITCH is seeking CLOVEHITCH is seeking a Help Desk Specialists to provide Tier 1/Tier 2 support for users of OFLC systems, resolving technical issues and supporting system access and functionality. This position is contingent upon contract award.
Supervisory Responsibilities:
N/A
Principal Duties and Responsibilities:
Respond to user inquiries via phone, email, or ticketing system
Troubleshoot system access, data entry, and application issues
Provide guidance on system usage and processes
Document issues, resolutions, and trends
Escalate complex issues to higher-tier support
Support system testing and user acceptance activities
Maintain high customer service standards
Required Experience, Skills and Abilities:
2–4 years help desk or IT support experience
Education and Other Requirements:
Associate’s degree (or equivalent experience)
Due to federal contract requirements, this position is restricted to U.S. citizens with eligibility for a suitability clearance
Clean background check
Preferred Qualifications:
Bachelor’s degree (or equivalent experience)
Experience with case management systems (FLAG preferred)
Strong communication and problem-solving skills
Physical Demands
Primarily office work.
Position Environment, Type & Hours of Work
Full-time, exempt, at client site located in Washington, DC, with standard business hours.
Travel
No travel is expected with this position.
CLOVEHITCH is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, veteran status, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.