BILINGUAL Collector (Post Charge-off)

## DescriptionMichael Andrews & Associates is thrilled to be a multi-year winning company of insideARM Best Places to Work in Collections. We strive to maintain excellent customer service and feel that it is all made possible by our DRIVEN team members. We are looking for more team members like you, so come join our team!# Perks of the JobMichael Andrews & Associates LLC (“MAA”) helps ensure that our team members are DRIVEN everyday by offering:* Competitive Market Salary* Hybrid Work Schedule* Benefits package that includes, 401K, Medical, Dental, Vision and FSA* Paid Time off and Holidays# Job SummaryThis position is responsible for contacting consumers and conducting a compliant talk off that results in collections on charged-off automobile accounts. This role must also be able to document accounts, solve problems and communicate effectively. This position is required to stay in accordance with company guidelines and regulatory compliance while working to obtain individual and departmental goals.**Essential Job Functions / Duties and Responsibilities*** Manage account work queue* Ensure each account is worked thoroughly* Obtain satisfactory payment arrangements on legal accounts* Document all actions in appropriate system(s)* Make manual outbound calls to consumers* Participate in outbound dialer campaigns* Conduct an effective and compliant talk off with the consumer* Accept and handle incoming calls* Collect money on legal accounts* Use leads to locate debtor and obtain right party contacts* Follow departmental guidelines for submitting accounts for legal action if consumer refuses to pay## Qualifications**Position Qualifications:*** Must have minimum of two (2) years experience in charged off auto contracts* Must have two (2) years of skip tracing skills / knowledge / techniques / contacts* Must have high school diploma or equivalent* Must have the ability to work successfully in a team environment* Must be detail oriented and diligent in follow up* Must have the ability to review a customer’s file folder and glean information that provides leads on the possible location of vehicle* Must have strong negotiation and problem solving skills* Must possess a thorough understanding of the Fair Debt Collections Practices Act (FDCPA) and/or applicable state collection laws* Must have the ability to handle irate individuals over the phone and successfully defuse the situation while remaining professional* Must be capable and willing to make difficult decisions Must have strong negotiation skills* Must be detail oriented and diligent in follow up* Must have the ability to work evenings and weekends as needed**MAA Values**Our top employees bring our values to work every day! Being DRIVEN is not something we say, it is something we live by:* **Dependable** – Keep promises. Support and depend on teammates. Actions match words.* **Respectful** – Value differences. Communicate openly and respectfully. Share credit and appreciate the work of others.* **Integrity** – Take accountability for behavior, action, and results. Be honest and ethically unyielding and hold others to the same standard. Have the courage to make mistakes and the wisdom to learn from them.* **Versatile** – Welcome change and adapt to new opportunities. Challenge the status quo: fresh ideas are welcome.* **Engage** – Commit to the success of the team. Make sure the job gets done right, the first time. Demonstrate a sense of urgency. Be Nimble.* **Nurture** – Foster relationships. Uphold the values of the organization. Give back to the communities we serve.
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