Banking Services Operations Associate IV - Payment Services Telephone Unit
M&T Bank, Amherst, NY, United States
Overview
Completes non-standard and complex wire transfer repairs, requiring specialized research and processing from multiple wire system transaction queues. Completes regulatory review and reporting, advanced account reconciliation, along with procedure writing and maintenance.
Primary Responsibilities
Research and complete complex wire-related transactions on a daily basis to ensure accurate and timely transfer of funds, including domestic and international wire troubleshooting, monitoring overdraft transactions, processing incoming wire transactions, including return of erroneous incoming wires, processing and verifying customer wire templates and completing advanced account reconciliations.
Review and process regulatory reports and departmental application re-certifications to ensure compliance with federal regulations and bank policies.
Execute system and physical security validations on an annual basis, using SWIFT Customer Security Program control guidelines.
Monitor internal and external departmental email mailboxes daily, answering customer inquiries and resolving problems in a timely manner.
Write and maintain department operational procedures to promote effective training and compliance with bank policies.
Understand and adhere to the company’s risk and regulatory standards, policies and controls in accordance with the company’s risk appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities
This position completes assigned responsibilities under moderate supervision, and is expected to exercise sound judgment while servicing internal and external customers. The jobholder routinely collaborates with representatives from Payment Services’ alternate location and participates in departmental cross-training and job shadowing efforts.
Education and Experience Required
High school and a minimum of 3 years’ general work experience
Education and Experience Preferred
Minimum of 1 year’s bank operations experience
Some college experience
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Amherst, New York, United States of America
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Completes non-standard and complex wire transfer repairs, requiring specialized research and processing from multiple wire system transaction queues. Completes regulatory review and reporting, advanced account reconciliation, along with procedure writing and maintenance.
Primary Responsibilities
Research and complete complex wire-related transactions on a daily basis to ensure accurate and timely transfer of funds, including domestic and international wire troubleshooting, monitoring overdraft transactions, processing incoming wire transactions, including return of erroneous incoming wires, processing and verifying customer wire templates and completing advanced account reconciliations.
Review and process regulatory reports and departmental application re-certifications to ensure compliance with federal regulations and bank policies.
Execute system and physical security validations on an annual basis, using SWIFT Customer Security Program control guidelines.
Monitor internal and external departmental email mailboxes daily, answering customer inquiries and resolving problems in a timely manner.
Write and maintain department operational procedures to promote effective training and compliance with bank policies.
Understand and adhere to the company’s risk and regulatory standards, policies and controls in accordance with the company’s risk appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities
This position completes assigned responsibilities under moderate supervision, and is expected to exercise sound judgment while servicing internal and external customers. The jobholder routinely collaborates with representatives from Payment Services’ alternate location and participates in departmental cross-training and job shadowing efforts.
Education and Experience Required
High school and a minimum of 3 years’ general work experience
Education and Experience Preferred
Minimum of 1 year’s bank operations experience
Some college experience
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Amherst, New York, United States of America
#J-18808-Ljbffr