Onsite Tier 2 IT Support Analyst — 10 PTO + Benefits

Insight Global is seeking an onsite Tier 2 Service Desk Analyst in Boston, MA, to join their 24x7 Service Desk supporting approximately 3,000 users. The role focuses on resolving technical inquiries, handling both 1st and 2nd level support for software and hardware issues. Candidates should have a technical degree/equivalent experience and notable customer service skills. This long-term engagement offers 10 days of PTO and healthcare benefits starting from day one. The work schedule is 8AM-5PM, onsite five days a week.
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