Front Desk Receptionist

Do you have a passion for helping others and love putting a smile on people’s faces? Then you’re a great fit for the receptionist position on our team! You’ll act as the first point of contact for the business, answer phone calls, schedule meetings, make travel arrangements, handle mail and deliveries, and help us with other operational duties to keep everything running smoothly. If you’re looking for a role where you make a difference every day, start your application today. Responsibilities: • Complete other administrative duties as needed such as data entry, paperwork, photocopying, etc. • Keep the front office secure by ensuring all visitors follow the proper sign-in procedures • Take incoming phone calls and respond to emails and ensure the appropriate people receive all relevant information • Manage incoming and outgoing mail and handle deliveries • Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information • Must have outstanding client service skills, getting to know clients and their needs • Maintain guest records through contact with clients and Veterinarians • Assist new clients with information, procedures, and requirements for setting up temperament tests • Answer phones, emails, and texts to help clients with reservations and general information about our business • Must be able to appropriately handle dog sizes ranging from 2 lbs. to 175 lbs. on a leash while maintaining control and keeping your team safe • Understanding the client's instructions and/or special needs for boarding/daycare check-ins and check-outs, and being able to communicate these needs to the kennel staff, and electronically documenting • Give facility tours (within 4 weeks of hire) • Soft selling and marketing are an absolute must Qualifications: • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • At least one year of receptionist or administrative assistant, experience, or similar preferred • Comfortable taking telephone calls and mitigating stressful situations • Proficient computer skills and knowledge of Microsoft Office • Must have graduated high school, received a G.E.D. or equivalent • Previous dog handling and/or veterinarian experience is preferred, albeit not required • 1+ years of relevant reception/client service experience required • Ability to multitask and prioritize daily tasks Compensation: $15 hourly

• Must have outstanding client service skills, getting to know clients and their needs • Maintain guest records through contact with clients and Veterinarians • Assist new clients with information, procedures, and requirements for setting up temperament tests • Answer phones, emails, and texts to help clients with reservations and general information about our business • Must be able to appropriately handle dog sizes ranging from 2 lbs. to 175 lbs. on a leash while maintaining control and keeping your team safe • Understanding the client's instructions and/or special needs for boarding/daycare check-ins and check-outs, and being able to communicate these needs to the kennel staff, and electronically documenting • Give facility tours (within 4 weeks of hire) • Soft selling and marketing are an absolute must