Bank IT Specialist
Cornerstone Capital Bank, Lubbock, TX, United States
Description
The IT Specialist is expected to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems and implement effective solutions. Will also be required to provide basic computer training, modify hardware systems, install computer peripherals and perform basic computer maintenance.
Responsibilities:
Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
Foster positive end-user relationships and drive customer satisfaction
Promote continuous improvement from all technical avenues
Follow up with customers, provide feedback and see problems through to resolution
Ensure proper recording, documentation and closure
Recommend procedure modification or improvements
Inspect the use of technological equipment and software to ensure functionality and efficiency
Ensure the implementation of standard security protocols
Properly escalate unresolved issues to the next level of support
Preserve and grow knowledge of bank procedures, products and services
Represent the bank in a professional manner during and outside of office hours
Demonstrate flexibility to perform every other duty as assigned
Knowledge, Skills, & Abilities:
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions from both internal and external customers
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as crossfunctional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities
Influence: Possess the capacity to be aware of, control, and express emotions, and to handle interpersonal relationships judiciously and empathetically
Agility: Able to process information and move quickly through problem resolution
Communication Skills: Comfortable and confident proactively engaging with and in conversation with different audiences
Must be motivated, dependable and responsible
Must be approachable and present a positive attitude
Must be a self-starter and able to work independently possessing good effective time management skills and ability to organize and prioritize
Highly reliable with the ability to maintain regular attendance and punctuality
Sensitivity to confidential information is required
Solid technical background with an ability to give instructions to a non-technical audience
Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner
Ability to communicate and partner with other departments in order to identify and assist in the development of enhanced processes and procedures
Demonstrate de-escalation skills and ability to effectively diffuse/resolve customer complaints
Experience Required:
This position requires a minimum of 2 years of experience in a professional or technical experience in IT
Hands-on experience with a wide variety of computer software, hardware and peripherals, including Microsoft365
Experience with computer security systems, password and file protection protocols
Onsite Work Environment: One or more essential functions of this position must be performed onsite, in whole or in part. You will work with your management team to determine whether occasional or regular remote work may be available, though you must remain flexible and available to work onsite as business needs dictate. If you anticipate any difficulty being available for onsite work as needed by the business, please contact HR@CornerstoneCapital.com to discuss next steps.
The demands described here are representative of those that are generally part of this particular role, though depending on the work location and other realities, there may be other requirements as well. While performing the duties of this particular job, the employee is regularly required to communicate and hear effectively in a work environment with quiet to moderate levels of noise. Individuals who believe they may require one or more reasonable accommodations to meet this or any other requirement of the job should contact HR@CornerstoneCapital.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
The IT Specialist is expected to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems and implement effective solutions. Will also be required to provide basic computer training, modify hardware systems, install computer peripherals and perform basic computer maintenance.
Responsibilities:
Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
Foster positive end-user relationships and drive customer satisfaction
Promote continuous improvement from all technical avenues
Follow up with customers, provide feedback and see problems through to resolution
Ensure proper recording, documentation and closure
Recommend procedure modification or improvements
Inspect the use of technological equipment and software to ensure functionality and efficiency
Ensure the implementation of standard security protocols
Properly escalate unresolved issues to the next level of support
Preserve and grow knowledge of bank procedures, products and services
Represent the bank in a professional manner during and outside of office hours
Demonstrate flexibility to perform every other duty as assigned
Knowledge, Skills, & Abilities:
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions from both internal and external customers
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as crossfunctional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities
Influence: Possess the capacity to be aware of, control, and express emotions, and to handle interpersonal relationships judiciously and empathetically
Agility: Able to process information and move quickly through problem resolution
Communication Skills: Comfortable and confident proactively engaging with and in conversation with different audiences
Must be motivated, dependable and responsible
Must be approachable and present a positive attitude
Must be a self-starter and able to work independently possessing good effective time management skills and ability to organize and prioritize
Highly reliable with the ability to maintain regular attendance and punctuality
Sensitivity to confidential information is required
Solid technical background with an ability to give instructions to a non-technical audience
Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner
Ability to communicate and partner with other departments in order to identify and assist in the development of enhanced processes and procedures
Demonstrate de-escalation skills and ability to effectively diffuse/resolve customer complaints
Experience Required:
This position requires a minimum of 2 years of experience in a professional or technical experience in IT
Hands-on experience with a wide variety of computer software, hardware and peripherals, including Microsoft365
Experience with computer security systems, password and file protection protocols
Onsite Work Environment: One or more essential functions of this position must be performed onsite, in whole or in part. You will work with your management team to determine whether occasional or regular remote work may be available, though you must remain flexible and available to work onsite as business needs dictate. If you anticipate any difficulty being available for onsite work as needed by the business, please contact HR@CornerstoneCapital.com to discuss next steps.
The demands described here are representative of those that are generally part of this particular role, though depending on the work location and other realities, there may be other requirements as well. While performing the duties of this particular job, the employee is regularly required to communicate and hear effectively in a work environment with quiet to moderate levels of noise. Individuals who believe they may require one or more reasonable accommodations to meet this or any other requirement of the job should contact HR@CornerstoneCapital.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.