Head, PM Resource Management(India,Malaysia)
Standard Chartered, Mather, CA, United States
Job Summary
This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based. The Head, Project Management Resource Management is responsible for planning, allocation and optimising project management (PM) talent across the Bank’s change portfolio, ensuring it can access the right capabilities at the right time to support the successful delivery of strategic, regulatory and transformation initiatives across the Bank. This role ensures projects and programmes can fulfil their delivery needs by matching resource demand with existing PM talent, balancing priority, complexity, cost and capability. Acting as the central coordination point between transformation leaders, PMO teams and workforce planning teams, the role drives predictable capacity supply, deployment governance, high utilisation and effective deployment of project delivery resources.
Accountable For
Fulfilling PM resource requirements for the Bank’s change portfolio by accessing the central Change Delivery Programme Delivery Services talent pool.
Matching talent to projects based on business priorities and ensuring that transformation delivery teams are equipped with the high‑quality PMO and/or PM expertise required to succeed.
Partnering with the Group Transformation Office, ensuring the centrally developed methodologies, standards, tools and frameworks are adhered to, in line with the Bank’s Change Delivery Standards (CDS).
Managing capacity planning and visibility of talent supply vs demand, utilisation and workforce sustainability of ‘PMO/PM as a Service’, and stakeholder alignment to maximise skills fungibility and value of the organisation’s transformation investments.
Identifying and escalating capacity risks and providing demand signals and skill gap insights to enable strategic workforce planning.
Key Responsibilities
Resource Management
Partner with Head, PMO Services and Head, PM Delivery to deploy PMO/PM resources from the central Programme Delivery Services talent pool to initiatives based on skillsets, capacity and business needs, while aligning to the change delivery operating model and design principles.
Partner with Programme Directors/Business COOs to forecast resourcing demand, prioritise allocation across competing initiatives and influence build/buy/borrow resourcing decisions.
Monitor utilisation, ensuring balanced workloads and optimal use of talent, ensuring we are deploying the right skills to areas of highest value at speed.
Maintain an enterprise‑wide view of PMO/PM resourcing (demand vs capacity), identifying gaps relative to delivery requirements.
Contribute to updates of actual and forecast resource information in Clarity to ensure accurate programme reporting and transparency.
Support resourcing decisions by surfacing staffing needs/constraints to the Programme Manager, including impacts to timelines and delivery plans.
Provide advisory support on management consultancy recommendations based on project requirements.
Vendor Management
Manage a diversified vendor ecosystem aligned to the capability demands and scalability needs.
Partner Supply Chain Management team on contract negotiations, renewals and rate benchmarking to ensure cost optimisation and contractual compliance.
Ensure vendor providers meet their service levels and KPIs: delivery quality, time to fulfil, utilisation and escalation management.
Governance & Delivery Standards
Ensure that resource management approach applied is in line with CDS, the defined Change Delivery interaction model and programme controls and embed consistent delivery standards and best practices.
Establish and maintain the required governance framework (cadence, forums, artefacts) to enable consistent oversight and decision‑making, provide visibility on PM resource management delivery performance, compliance posture and control gaps.
Escalate non‑adherence, control weaknesses and delivery risks to Programme/project governance forums as required.
Identify and address delivery gaps through coaching and early intervention rather than escalation alone.
Risk & Issue Management
Identify, escalate and resolve resourcing issues that have the potential to hinder or delay the projects being resourced.
Proactively engage with project teams to resolve any resourcing issues or conflicts arising from projects in a solutions‑oriented manner.
Support effective programme oversight by ensuring risks/issues are accurately updated in Clarity and reflected in governance reporting.
Coordinate with risk and issue owners to reassess residual risks and mitigation plans.
Stakeholder Partnership and Service Leadership
Act as the accountable leader for PM Resource Management, representing the function to senior business and function stakeholders.
Establish PM Resource Management as a trusted delivery partner, positioning services as enabling outcomes rather than enforcing processes.
Facilitate alignment across stakeholders where priorities, dependencies or resource constraints create tension.
Lead regular service performance dialogues with key stakeholders, using feedback to continuously refine PM Resource Management models.
Financial Oversight
Support development, maintenance and tracking of programme budgets and financial forecasts in partnership with the Head, PMO Services and Head, PM.
Monitor expenditure (including vendor spend) and variances against approved budgets, flagging exceptions and risks for review/escalation.
Identify efficiency opportunities across delivery activities and support Programme Directors in pursuing agreed cost‑saving actions.
People & Talent
Support capability‑building of PM Resource Management team and support team members through coaching, learning sessions and relevant training/certifications.
Foster a strong delivery culture (openness, trust, risk awareness, compliance) by modelling standards and reinforcing effective working practices.
Promote cross‑skilling between project management and change management skill sets.
Build a pipeline of future transformation leaders through structured talent development and hiring.
Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
Employ, engage and retain high quality people, with succession planning for critical roles.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Key Stakeholders
Programme Sponsors and Accountable Executives
Programme Directors/Project Managers, Product Owners
Group Investment Management Office
Business/Function COOs and Transformation Leaders
Risk, Compliance, Finance, HR, SCM
Vendor and third‑party partners
Skills Requirement
Project Management
Planning and Execution
Risk & Issue Management
Financial and Commercial Acumen
Digital Fluency & Programme Tooling
Resource Management
Stakeholder Management
Critical Thinking
Qualifications and Experience
Demonstrated experience in leading resource management, including workforce/capacity planning, demand forecasting and cross‑portfolio resource allocation across competing priorities.
Proven track record managing large‑scale transformation portfolios, involving multiple programmes and cross‑functional delivery teams, ideally in a complex, diverse and highly regulated environment.
Familiar with multi‑year, multi‑workstream initiatives with senior leadership oversight. Exposure to cross‑programme dependency management and prioritisation decisions.
Ability to engage, challenge and advise senior sponsors, Programme Directors and functional leaders, and build credibility as a trusted delivery partner.
Strong experience managing vendor and external consulting ecosystems, including contract negotiation, rate benchmarking and supplier performance management.
Demonstrated experience managing programme financials, including budget tracking, forecasting and cost optimisation initiatives.
Strong execution capability, high discipline with excellent project and change management skills.
Proficient in project management tools – Clarity, ADO, Confluence.
Excellent communication and presentation skills (both written and oral).
Bachelor’s or master’s degree, with at least 15 years experience in financial services (preferred).
Project Management accreditation e.g. PMI – PMP/ PgMP/ PfMP.
What We Offer
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays, which combine to a minimum of 30 days.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and a range of self‑help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values‑driven organisation, one that embraces and celebrates our unique diversity across teams, business functions and geographies – everyone feels respected and can realise their full potential.
#J-18808-Ljbffr
This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based. The Head, Project Management Resource Management is responsible for planning, allocation and optimising project management (PM) talent across the Bank’s change portfolio, ensuring it can access the right capabilities at the right time to support the successful delivery of strategic, regulatory and transformation initiatives across the Bank. This role ensures projects and programmes can fulfil their delivery needs by matching resource demand with existing PM talent, balancing priority, complexity, cost and capability. Acting as the central coordination point between transformation leaders, PMO teams and workforce planning teams, the role drives predictable capacity supply, deployment governance, high utilisation and effective deployment of project delivery resources.
Accountable For
Fulfilling PM resource requirements for the Bank’s change portfolio by accessing the central Change Delivery Programme Delivery Services talent pool.
Matching talent to projects based on business priorities and ensuring that transformation delivery teams are equipped with the high‑quality PMO and/or PM expertise required to succeed.
Partnering with the Group Transformation Office, ensuring the centrally developed methodologies, standards, tools and frameworks are adhered to, in line with the Bank’s Change Delivery Standards (CDS).
Managing capacity planning and visibility of talent supply vs demand, utilisation and workforce sustainability of ‘PMO/PM as a Service’, and stakeholder alignment to maximise skills fungibility and value of the organisation’s transformation investments.
Identifying and escalating capacity risks and providing demand signals and skill gap insights to enable strategic workforce planning.
Key Responsibilities
Resource Management
Partner with Head, PMO Services and Head, PM Delivery to deploy PMO/PM resources from the central Programme Delivery Services talent pool to initiatives based on skillsets, capacity and business needs, while aligning to the change delivery operating model and design principles.
Partner with Programme Directors/Business COOs to forecast resourcing demand, prioritise allocation across competing initiatives and influence build/buy/borrow resourcing decisions.
Monitor utilisation, ensuring balanced workloads and optimal use of talent, ensuring we are deploying the right skills to areas of highest value at speed.
Maintain an enterprise‑wide view of PMO/PM resourcing (demand vs capacity), identifying gaps relative to delivery requirements.
Contribute to updates of actual and forecast resource information in Clarity to ensure accurate programme reporting and transparency.
Support resourcing decisions by surfacing staffing needs/constraints to the Programme Manager, including impacts to timelines and delivery plans.
Provide advisory support on management consultancy recommendations based on project requirements.
Vendor Management
Manage a diversified vendor ecosystem aligned to the capability demands and scalability needs.
Partner Supply Chain Management team on contract negotiations, renewals and rate benchmarking to ensure cost optimisation and contractual compliance.
Ensure vendor providers meet their service levels and KPIs: delivery quality, time to fulfil, utilisation and escalation management.
Governance & Delivery Standards
Ensure that resource management approach applied is in line with CDS, the defined Change Delivery interaction model and programme controls and embed consistent delivery standards and best practices.
Establish and maintain the required governance framework (cadence, forums, artefacts) to enable consistent oversight and decision‑making, provide visibility on PM resource management delivery performance, compliance posture and control gaps.
Escalate non‑adherence, control weaknesses and delivery risks to Programme/project governance forums as required.
Identify and address delivery gaps through coaching and early intervention rather than escalation alone.
Risk & Issue Management
Identify, escalate and resolve resourcing issues that have the potential to hinder or delay the projects being resourced.
Proactively engage with project teams to resolve any resourcing issues or conflicts arising from projects in a solutions‑oriented manner.
Support effective programme oversight by ensuring risks/issues are accurately updated in Clarity and reflected in governance reporting.
Coordinate with risk and issue owners to reassess residual risks and mitigation plans.
Stakeholder Partnership and Service Leadership
Act as the accountable leader for PM Resource Management, representing the function to senior business and function stakeholders.
Establish PM Resource Management as a trusted delivery partner, positioning services as enabling outcomes rather than enforcing processes.
Facilitate alignment across stakeholders where priorities, dependencies or resource constraints create tension.
Lead regular service performance dialogues with key stakeholders, using feedback to continuously refine PM Resource Management models.
Financial Oversight
Support development, maintenance and tracking of programme budgets and financial forecasts in partnership with the Head, PMO Services and Head, PM.
Monitor expenditure (including vendor spend) and variances against approved budgets, flagging exceptions and risks for review/escalation.
Identify efficiency opportunities across delivery activities and support Programme Directors in pursuing agreed cost‑saving actions.
People & Talent
Support capability‑building of PM Resource Management team and support team members through coaching, learning sessions and relevant training/certifications.
Foster a strong delivery culture (openness, trust, risk awareness, compliance) by modelling standards and reinforcing effective working practices.
Promote cross‑skilling between project management and change management skill sets.
Build a pipeline of future transformation leaders through structured talent development and hiring.
Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
Employ, engage and retain high quality people, with succession planning for critical roles.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Key Stakeholders
Programme Sponsors and Accountable Executives
Programme Directors/Project Managers, Product Owners
Group Investment Management Office
Business/Function COOs and Transformation Leaders
Risk, Compliance, Finance, HR, SCM
Vendor and third‑party partners
Skills Requirement
Project Management
Planning and Execution
Risk & Issue Management
Financial and Commercial Acumen
Digital Fluency & Programme Tooling
Resource Management
Stakeholder Management
Critical Thinking
Qualifications and Experience
Demonstrated experience in leading resource management, including workforce/capacity planning, demand forecasting and cross‑portfolio resource allocation across competing priorities.
Proven track record managing large‑scale transformation portfolios, involving multiple programmes and cross‑functional delivery teams, ideally in a complex, diverse and highly regulated environment.
Familiar with multi‑year, multi‑workstream initiatives with senior leadership oversight. Exposure to cross‑programme dependency management and prioritisation decisions.
Ability to engage, challenge and advise senior sponsors, Programme Directors and functional leaders, and build credibility as a trusted delivery partner.
Strong experience managing vendor and external consulting ecosystems, including contract negotiation, rate benchmarking and supplier performance management.
Demonstrated experience managing programme financials, including budget tracking, forecasting and cost optimisation initiatives.
Strong execution capability, high discipline with excellent project and change management skills.
Proficient in project management tools – Clarity, ADO, Confluence.
Excellent communication and presentation skills (both written and oral).
Bachelor’s or master’s degree, with at least 15 years experience in financial services (preferred).
Project Management accreditation e.g. PMI – PMP/ PgMP/ PfMP.
What We Offer
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays, which combine to a minimum of 30 days.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and a range of self‑help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values‑driven organisation, one that embraces and celebrates our unique diversity across teams, business functions and geographies – everyone feels respected and can realise their full potential.
#J-18808-Ljbffr