Field Service Technician I
Crane Payment Innovations, New York, NY, United States
Have you ever used the self‑checkout in a Target, Walmart, or Home Depot? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve used one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
What You’ll Be Doing
The Field Service Technician is responsible for servicing, fixing, upgrading, and performing preventive maintenance on various types of equipment such as coin & currency equipment, ATMs, software, and specialized office products located at client sites in
Nassau/Queens County
of New York. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.
Responsibilities And Duties
Service, upgrade, and perform preventive maintenance on company electromechanical equipment
Travel by vehicle daily to client sites (90%) with overnight travel as needed (10%) – long drive times may be encountered depending on the territory
Work with branch employees to satisfy client needs
Address customer service requests within the specified contract response time
Provide extended hours coverage and on‑call duty where applicable
Safeguard and maintain a balanced vehicle‑stock parts inventory
Maintain cleanliness of company‑issued vehicle, including scheduled service intervals
Safeguard any company‑issued assets such as tablet computers and mobile phones
All other duties as required
Qualifications
1+ year of experience in a technical/field‑service position or similar technical profession
Strong electromechanical aptitude
Excellent verbal and written communication skills, including a positive, customer‑first attitude
Personable, approachable, and able to work easily with others at all levels
Strong attention to detail – able to proof and prioritize your own work
Proficient in iOS, MS Office applications, and Windows OS
Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
Ability to commit to and meet project deadlines
Impeccable integrity
Must be able to gain access to highly secured environments; occupational licenses may be required depending on territory/accounts
Physical Requirements
Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes
Able to lift, push, or carry a minimum of 50 pounds such as large money‑counting machines and parts in and out of client sites
Job requires kneeling, bending, twisting, lifting, and squatting to service equipment on the ground up to 60 % of the time
Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
Phone or desk work about 10 % of the time doing computer work, bench repair work, parts stocking, tracking service calls, and setting up appointments
Ability to stand for long periods up to 75 % of the time while servicing some equipment
Key Attributes For Success
High energy level, comfortable performing multifaceted projects alongside day‑to‑day activities
Strong influencing, analytical, and problem‑solving skills with the ability to multi‑task in a fast‑paced environment
Ability to establish credibility, make decisive decisions, and support the organization’s priorities
Results‑oriented and people‑oriented with sound judgment – able to balance other business considerations
Team player – able to work in a matrix organization
Excellent communication skills verbally and in writing
We Are Offering
Competitive salary – $25.00 to $25.50 per hour
Technician incentive compensation plan – paid quarterly
Company‑provided vehicle, uniform, tools, and training
Paid time off
Sick time off
Medical, dental, and vision insurance
Flexible spending accounts
Life insurance and disability benefits
401(k) with company contribution
Community involvement opportunities
EEO Statement
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
What You’ll Be Doing
The Field Service Technician is responsible for servicing, fixing, upgrading, and performing preventive maintenance on various types of equipment such as coin & currency equipment, ATMs, software, and specialized office products located at client sites in
Nassau/Queens County
of New York. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.
Responsibilities And Duties
Service, upgrade, and perform preventive maintenance on company electromechanical equipment
Travel by vehicle daily to client sites (90%) with overnight travel as needed (10%) – long drive times may be encountered depending on the territory
Work with branch employees to satisfy client needs
Address customer service requests within the specified contract response time
Provide extended hours coverage and on‑call duty where applicable
Safeguard and maintain a balanced vehicle‑stock parts inventory
Maintain cleanliness of company‑issued vehicle, including scheduled service intervals
Safeguard any company‑issued assets such as tablet computers and mobile phones
All other duties as required
Qualifications
1+ year of experience in a technical/field‑service position or similar technical profession
Strong electromechanical aptitude
Excellent verbal and written communication skills, including a positive, customer‑first attitude
Personable, approachable, and able to work easily with others at all levels
Strong attention to detail – able to proof and prioritize your own work
Proficient in iOS, MS Office applications, and Windows OS
Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
Ability to commit to and meet project deadlines
Impeccable integrity
Must be able to gain access to highly secured environments; occupational licenses may be required depending on territory/accounts
Physical Requirements
Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes
Able to lift, push, or carry a minimum of 50 pounds such as large money‑counting machines and parts in and out of client sites
Job requires kneeling, bending, twisting, lifting, and squatting to service equipment on the ground up to 60 % of the time
Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
Phone or desk work about 10 % of the time doing computer work, bench repair work, parts stocking, tracking service calls, and setting up appointments
Ability to stand for long periods up to 75 % of the time while servicing some equipment
Key Attributes For Success
High energy level, comfortable performing multifaceted projects alongside day‑to‑day activities
Strong influencing, analytical, and problem‑solving skills with the ability to multi‑task in a fast‑paced environment
Ability to establish credibility, make decisive decisions, and support the organization’s priorities
Results‑oriented and people‑oriented with sound judgment – able to balance other business considerations
Team player – able to work in a matrix organization
Excellent communication skills verbally and in writing
We Are Offering
Competitive salary – $25.00 to $25.50 per hour
Technician incentive compensation plan – paid quarterly
Company‑provided vehicle, uniform, tools, and training
Paid time off
Sick time off
Medical, dental, and vision insurance
Flexible spending accounts
Life insurance and disability benefits
401(k) with company contribution
Community involvement opportunities
EEO Statement
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
#J-18808-Ljbffr