Field Service Technician I
Crane NXT, Co., New York, NY, United States
Have you ever used the self‑checkout in Target, Walmart, Home Depot? Play slots at a casino? Grab a drink from a vending machine? If your answer is yes, you may have used a device from Crane Payment Innovations (CPI).
We power more than 4 billion transactions weekly across 143 currencies worldwide, from cash and coins to cards and mobile. Our smart validation devices and business management software keep payments moving.
Headquartered in Malvern, PA, we have over 2 000 employees, 7 manufacturing sites, 12 corporate offices and a national field service organization.
What You’ll Be Doing
The Field Service Technician is responsible for servicing, fixing, upgrading, and performing preventive maintenance on electromechanical equipment such as coin and currency machines, ATMs, software and specialized office products located at client sites in the Nassau/Queens County area. You will coordinate with branch sales and other service team members.
Service, upgrade and perform preventive maintenance on company electromechanical equipment.
Travel by vehicle daily (90% of the time) to client sites, with occasional overnight travel (10%).
Work with branch employees to satisfy client needs.
Address customer service requests within the specified contract response time.
Provide extended hours coverage periods and on‑call duty where applicable.
Safeguard and maintain a balanced vehicle stock inventory.
Maintain the cleanliness of the company‑issued vehicle, including scheduled service intervals.
Safeguard any company‑issued assets—including tablet computer and mobile phone.
Complete any other duties as required.
Who We Are Looking For
Qualifications
1+ years of experience in technical/field service or a similar technical profession.
Impeccable integrity.
Ability to gain access to highly secured environments; occupational licenses may be required.
Strong electromechanical aptitude.
Excellent verbal and written communication skills, including a positive, customer‑first attitude.
Personable, approachable, and able to work easily with others at all levels.
Strong attention to detail.
Proficiency in iOS, MS Office and Windows OS.
Ability to set and track goals independently, initiate and follow through on assignments, and work proactively as a team player.
Ability to commit to and meet project deadlines.
Physical Requirements
Available for periodic travel to our corporate office in Mt. Prospect, IL for training.
Able to lift, push or carry a minimum of 50 pounds.
Job requires kneeling, bending, twisting, lifting and squatting up to 60% of the time.
Hand and wrist dexterity needed to turn screwdrivers and place parts.
Approximately 10% of the time: phone or desk work (computer, bench repair, parts stocking, tracking service calls, setting appointments).
Ability to stand for long periods (up to 75% of the time).
Key Attributes for Success
High energy level, comfortable performing multifaceted projects alongside day‑to‑day activities.
Strong influencing, analytical, and problem‑solving skills, with the ability to multitask in a fast‑paced environment.
Ability to establish credibility, make decisive decisions and support the organization’s preferences and priorities.
Results and people oriented with sound judgment—ability to balance other business considerations.
Team player—able to work in a matrix organization.
Excellent communication skills verbally and in writing.
We Are Offering
Competitive salary—$25.00 to $25.50 per hour.
Technician Incentive Compensation Plan—Paid Quarterly.
Company‑provided vehicle, uniform, tools and training.
Paid time off.
Sick time off.
Medical, dental & vision insurance.
Flexible spending accounts.
Life insurance and disability benefits.
401(k) with company contribution.
Community involvement.
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro‑optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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We power more than 4 billion transactions weekly across 143 currencies worldwide, from cash and coins to cards and mobile. Our smart validation devices and business management software keep payments moving.
Headquartered in Malvern, PA, we have over 2 000 employees, 7 manufacturing sites, 12 corporate offices and a national field service organization.
What You’ll Be Doing
The Field Service Technician is responsible for servicing, fixing, upgrading, and performing preventive maintenance on electromechanical equipment such as coin and currency machines, ATMs, software and specialized office products located at client sites in the Nassau/Queens County area. You will coordinate with branch sales and other service team members.
Service, upgrade and perform preventive maintenance on company electromechanical equipment.
Travel by vehicle daily (90% of the time) to client sites, with occasional overnight travel (10%).
Work with branch employees to satisfy client needs.
Address customer service requests within the specified contract response time.
Provide extended hours coverage periods and on‑call duty where applicable.
Safeguard and maintain a balanced vehicle stock inventory.
Maintain the cleanliness of the company‑issued vehicle, including scheduled service intervals.
Safeguard any company‑issued assets—including tablet computer and mobile phone.
Complete any other duties as required.
Who We Are Looking For
Qualifications
1+ years of experience in technical/field service or a similar technical profession.
Impeccable integrity.
Ability to gain access to highly secured environments; occupational licenses may be required.
Strong electromechanical aptitude.
Excellent verbal and written communication skills, including a positive, customer‑first attitude.
Personable, approachable, and able to work easily with others at all levels.
Strong attention to detail.
Proficiency in iOS, MS Office and Windows OS.
Ability to set and track goals independently, initiate and follow through on assignments, and work proactively as a team player.
Ability to commit to and meet project deadlines.
Physical Requirements
Available for periodic travel to our corporate office in Mt. Prospect, IL for training.
Able to lift, push or carry a minimum of 50 pounds.
Job requires kneeling, bending, twisting, lifting and squatting up to 60% of the time.
Hand and wrist dexterity needed to turn screwdrivers and place parts.
Approximately 10% of the time: phone or desk work (computer, bench repair, parts stocking, tracking service calls, setting appointments).
Ability to stand for long periods (up to 75% of the time).
Key Attributes for Success
High energy level, comfortable performing multifaceted projects alongside day‑to‑day activities.
Strong influencing, analytical, and problem‑solving skills, with the ability to multitask in a fast‑paced environment.
Ability to establish credibility, make decisive decisions and support the organization’s preferences and priorities.
Results and people oriented with sound judgment—ability to balance other business considerations.
Team player—able to work in a matrix organization.
Excellent communication skills verbally and in writing.
We Are Offering
Competitive salary—$25.00 to $25.50 per hour.
Technician Incentive Compensation Plan—Paid Quarterly.
Company‑provided vehicle, uniform, tools and training.
Paid time off.
Sick time off.
Medical, dental & vision insurance.
Flexible spending accounts.
Life insurance and disability benefits.
401(k) with company contribution.
Community involvement.
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro‑optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
#J-18808-Ljbffr