Field Service Technician 1
Crane Payment Innovations, Mansfield, OH, United States
Have you ever used the self‑checkout in a Target, Walmart, or Home Depot? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding "YES", then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by 2,000 global associates, 7 manufacturing sites, 12 corporate offices and a national field service organization.
Field Service Technician I – Mansfield, PA
We are looking for a full‑time Field Service Technician I to service the Mansfield and surrounding areas.
What You’ll Be Doing
The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATMs, software and specialized office products located at client sites in Mansfield and the surrounding area. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.
Responsibilities And Duties
Service, upgrade and perform preventative maintenance on company electromechanical equipment
Travel by vehicle daily to client sites (90%) with overnight travel as needed (10%) – some long drive times depend on territory covered
Work with branch employees to satisfy client needs
Address customer service requests within the specified contract response time
Extended hours coverage periods and on‑call duty where applicable
Safeguard and maintain a balanced vehicle stock parts inventory
Keep the company‑issued vehicle clean and maintain scheduled service intervals
Safeguard any company‑issued assets including tablet computer and mobile phone
All other duties as required
Qualifications
WHO WE ARE LOOKING FOR
Impeccable integrity
1 + years as a technician/field service/mechanical role or similar profession
Must be able to gain access to highly secured environments; occupational licenses may be necessary depending on territory/accounts
Strong electromechanical aptitude is a plus
Excellent verbal and written communication skills, positive customer‑first attitude
Personable, approachable, able to work easily with others at all levels
Strong attention to detail – able to proof and prioritise your own work
Proficient in iOS, MS Office applications and Windows OS
Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
Able to commit to and meet project deadlines
Physical Requirements
Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes
Lift, push or carry a minimum of 50 pounds (e.g., large money‑counting machines and parts) in and out of client sites
Require kneeling, bending, twisting, lifting and squatting to service equipment up to 60% of the time
Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
Phone or desk work about 10% of the time (computer work, bench repair, parts stocking, tracking service calls, setting up appointments)
Ability to stand for long periods up to 75% of the time while servicing some equipment
Key Attributes For Success
High energy level, comfortable performing multifaceted projects alongside day‑to‑day activities
Strong influencing, analytical, and problem‑solving skills, with ability to multi‑task in a fast‑paced environment
Ability to establish credibility, make decisive decisions and support the organization's priorities
Results‑oriented and people‑oriented with sound judgment – able to balance other business considerations
Team player – able to work in a matrix organization
Excellent communication skills, verbally and in writing
WE ARE OFFERING
Competitive salaries
Technician Incentive Compensation Plan
Company‑provided vehicle, uniform, tools and training
Paid time off
Sick time off
Medical, dental and vision insurance
Flexible spending accounts
Life insurance and disability benefits
401 k with company contribution
Community involvement opportunities
Sound interesting? Come see why we are and apply today!
About Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro‑optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden and Malta.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
#CPI
#J-18808-Ljbffr
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by 2,000 global associates, 7 manufacturing sites, 12 corporate offices and a national field service organization.
Field Service Technician I – Mansfield, PA
We are looking for a full‑time Field Service Technician I to service the Mansfield and surrounding areas.
What You’ll Be Doing
The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATMs, software and specialized office products located at client sites in Mansfield and the surrounding area. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.
Responsibilities And Duties
Service, upgrade and perform preventative maintenance on company electromechanical equipment
Travel by vehicle daily to client sites (90%) with overnight travel as needed (10%) – some long drive times depend on territory covered
Work with branch employees to satisfy client needs
Address customer service requests within the specified contract response time
Extended hours coverage periods and on‑call duty where applicable
Safeguard and maintain a balanced vehicle stock parts inventory
Keep the company‑issued vehicle clean and maintain scheduled service intervals
Safeguard any company‑issued assets including tablet computer and mobile phone
All other duties as required
Qualifications
WHO WE ARE LOOKING FOR
Impeccable integrity
1 + years as a technician/field service/mechanical role or similar profession
Must be able to gain access to highly secured environments; occupational licenses may be necessary depending on territory/accounts
Strong electromechanical aptitude is a plus
Excellent verbal and written communication skills, positive customer‑first attitude
Personable, approachable, able to work easily with others at all levels
Strong attention to detail – able to proof and prioritise your own work
Proficient in iOS, MS Office applications and Windows OS
Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
Able to commit to and meet project deadlines
Physical Requirements
Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes
Lift, push or carry a minimum of 50 pounds (e.g., large money‑counting machines and parts) in and out of client sites
Require kneeling, bending, twisting, lifting and squatting to service equipment up to 60% of the time
Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
Phone or desk work about 10% of the time (computer work, bench repair, parts stocking, tracking service calls, setting up appointments)
Ability to stand for long periods up to 75% of the time while servicing some equipment
Key Attributes For Success
High energy level, comfortable performing multifaceted projects alongside day‑to‑day activities
Strong influencing, analytical, and problem‑solving skills, with ability to multi‑task in a fast‑paced environment
Ability to establish credibility, make decisive decisions and support the organization's priorities
Results‑oriented and people‑oriented with sound judgment – able to balance other business considerations
Team player – able to work in a matrix organization
Excellent communication skills, verbally and in writing
WE ARE OFFERING
Competitive salaries
Technician Incentive Compensation Plan
Company‑provided vehicle, uniform, tools and training
Paid time off
Sick time off
Medical, dental and vision insurance
Flexible spending accounts
Life insurance and disability benefits
401 k with company contribution
Community involvement opportunities
Sound interesting? Come see why we are and apply today!
About Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro‑optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden and Malta.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
#CPI
#J-18808-Ljbffr