Field Service Technician - Twin Cities MN
Cash Depot, Twin Lakes, MN, United States
Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award‑winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top‑rated customer service, innovative technology and applications, durable equipment, and dependable on‑site maintenance.
Job Summary
Responsible for the installation and maintenance of ATMs and Air/Vac equipment.
Essential Job Duties / Responsibilities
Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
Perform cash replenishment and coin removal, as scheduled and requested.
Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
Communicate inventory and support requests in order to complete scheduled tasks accurately and timely.
Perform administrative paperwork in a complete, accurate and timely manner.
Maintain important department metric standards in efficiency, safety, first‑time fix rate, and other metrics important to Cash Depot and our customers.
Assist other technicians and help train or perform ride‑along training, as needed.
Must follow all security procedures and policies.
Other Job Duties / Expectations
Maintain a professional image, both personal and vehicle.
Maintain inventory standards as required.
Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
Identify and recommend efficiency improvements.
Operate as a team player.
Perform other job‑related duties as assigned.
Flexible work schedule with on‑call duty.
Work independently with minimal supervision.
Requirements / Qualifications
High School Degree / GED
Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
Ability to drive a vehicle over 50% of the shift.
Ability to work in a safe manner when lifting and performing tasks associated with the position.
Experience in troubleshooting or electromechanical work.
Ability to follow the expectations set forth in the Field Service Handbook.
Excellent communication skills, written/verbal with internal and external contacts.
Proven ability to be organized, detailed, multi‑tasker, critical thinker, accurate, thorough and a problem‑solver.
Ability to adapt to change in the workplace or assignment of duties.
Physical Requirements
The physical demands described here represent the tasks that must be performed to successfully carry out the essential functions of the field technician position.
Lift/Carry 0–50 lbs: Frequently
Lift/Carry 51–100 lbs: Occasionally
Lift/Carry 101–150 lbs: Frequently
Lift/Carry Over 150 lbs: Occasionally
Push/Pull 0–50 lbs: Frequently
Push/Pull 51–100 lbs: Mostly 0–50 lbs, occasionally 51–100 lbs
Walk: Frequently
Stand up to 50 lbs: Most of the shift
Gain maximum reach and overhead lifting: Frequently
Item weights (partial list): Dispenser (part) 34 lbs, Coin Bag 40 lbs, Compressor 40 lbs, High Security Base 60 lbs, Coin Box 60 lbs, Concrete Bag 80 lbs, Dolly 86 lbs, Top Compartment 140 lbs, Vacuum Attachment 310 lbs (with lifting equipment), ATM Machines 280–875 lbs (with lifting equipment). ATMs over 875 lbs require two field service technicians.
Other physical requirements: Vision (near, distance, color, peripheral, depth), sense of hearing: normal.
Work Environment
This job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. It also involves operation at customer locations (estimated 50% of shift). The team member will receive direction via phone or email. The role routinely requires the use of lifting equipment, hand tools, iPad and cell phone.
Benefits
Competitive Medical, Dental & Vision benefits
Company paid Life Insurance & Short Term Disability
Paid Holidays and PTO
Medical Deductible Reimbursement & Wellness Benefit Program
401(k) with Company Match
Generous Profit Sharing Bonus that lets you share in our success
Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you ever need an accommodation to perform the essential functions of this position. The Company will then engage in an interactive dialogue with you to determine what reasonable accommodations may be available to you, absent undue hardship.
Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr
Job Summary
Responsible for the installation and maintenance of ATMs and Air/Vac equipment.
Essential Job Duties / Responsibilities
Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
Perform cash replenishment and coin removal, as scheduled and requested.
Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
Communicate inventory and support requests in order to complete scheduled tasks accurately and timely.
Perform administrative paperwork in a complete, accurate and timely manner.
Maintain important department metric standards in efficiency, safety, first‑time fix rate, and other metrics important to Cash Depot and our customers.
Assist other technicians and help train or perform ride‑along training, as needed.
Must follow all security procedures and policies.
Other Job Duties / Expectations
Maintain a professional image, both personal and vehicle.
Maintain inventory standards as required.
Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
Identify and recommend efficiency improvements.
Operate as a team player.
Perform other job‑related duties as assigned.
Flexible work schedule with on‑call duty.
Work independently with minimal supervision.
Requirements / Qualifications
High School Degree / GED
Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
Ability to drive a vehicle over 50% of the shift.
Ability to work in a safe manner when lifting and performing tasks associated with the position.
Experience in troubleshooting or electromechanical work.
Ability to follow the expectations set forth in the Field Service Handbook.
Excellent communication skills, written/verbal with internal and external contacts.
Proven ability to be organized, detailed, multi‑tasker, critical thinker, accurate, thorough and a problem‑solver.
Ability to adapt to change in the workplace or assignment of duties.
Physical Requirements
The physical demands described here represent the tasks that must be performed to successfully carry out the essential functions of the field technician position.
Lift/Carry 0–50 lbs: Frequently
Lift/Carry 51–100 lbs: Occasionally
Lift/Carry 101–150 lbs: Frequently
Lift/Carry Over 150 lbs: Occasionally
Push/Pull 0–50 lbs: Frequently
Push/Pull 51–100 lbs: Mostly 0–50 lbs, occasionally 51–100 lbs
Walk: Frequently
Stand up to 50 lbs: Most of the shift
Gain maximum reach and overhead lifting: Frequently
Item weights (partial list): Dispenser (part) 34 lbs, Coin Bag 40 lbs, Compressor 40 lbs, High Security Base 60 lbs, Coin Box 60 lbs, Concrete Bag 80 lbs, Dolly 86 lbs, Top Compartment 140 lbs, Vacuum Attachment 310 lbs (with lifting equipment), ATM Machines 280–875 lbs (with lifting equipment). ATMs over 875 lbs require two field service technicians.
Other physical requirements: Vision (near, distance, color, peripheral, depth), sense of hearing: normal.
Work Environment
This job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. It also involves operation at customer locations (estimated 50% of shift). The team member will receive direction via phone or email. The role routinely requires the use of lifting equipment, hand tools, iPad and cell phone.
Benefits
Competitive Medical, Dental & Vision benefits
Company paid Life Insurance & Short Term Disability
Paid Holidays and PTO
Medical Deductible Reimbursement & Wellness Benefit Program
401(k) with Company Match
Generous Profit Sharing Bonus that lets you share in our success
Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you ever need an accommodation to perform the essential functions of this position. The Company will then engage in an interactive dialogue with you to determine what reasonable accommodations may be available to you, absent undue hardship.
Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr