Admissions Clerk- Full Time
Franklin Medical Center, Winnsboro, LA, United States
POSITION: ADMISSION CLERK
DEPARTMENT:
HOSPITAL ADMISSIONS
FLSA STATUS:
NON-EXEMPT
SCHEDULE:
DAY SHIFT, 12 HOUR SHIFTS, 7 ON / 7 OFF
The Hospital Admissions Clerk is responsible for registering patients, collecting and verifying personal and insurance information, and ensuring accurate and efficient patient registration and admission into the hospital’s electronic health record system. This role serves as a key point of contact for patients, visitors, and medical staff, helping to ensure smooth administrative and clerical operations in the admissions department.
JOB RELATIONSHIPS
Responsible to: Hospital Admissions Supervisor
Positions Directly Supervised: None
Regular Contact with: All hospital personnel and the public.
ESSENTIAL JOB FUNCTIONS
Greet and assist patients and visitors in a courteous and professional manner
Register new patients and update existing patient records in the hospital’s electronic health record (EHR) system
Assist with interviewing patients or their representatives to obtain required personal, medical and insurance information
Promptly notify emergency personnel or nursing staff of emergent or urgent patient cases requiring immediate attention
Report patients exhibiting signs or symptoms of infectious or communicable diseases to nursing or clinical staff in accordance with hospital infection control policies
Verify and enter patient demographics, insurance information, and medical details accurately
Collect and process required forms, signatures, and consent documents
Prepare patient identification materials such as wrist bands, identification labels, and records
Explain hospital policies, admission procedures, and patient rights
Collect, assemble, and ensure accuracy of patient admission documents and forward to appropriate department
Collect co-payments, deductibles, and other required fees; issue receipts as needed
Schedule patient admissions and coordinate with nursing, emergency, and clinical departments when applicable
Maintain confidentiality and comply with HIPAA and hospital privacy standards
Answer phones, respond to inquiries, and direct calls to appropriate departments and personnel.
Maintain a clean and organized workstation; sanitize equipment and surfaces as required
Monitor and replenish office and patient admission supplies, as needed
Report any unsafe conditions, equipment malfunctions, or workplace hazards to the appropriate supervisor and department
Assist with training new admission clerks as directed
Attend and participate in workshops, seminars, etc., as approved
Promptly report disturbances, disruptive behavior, or violent situations to the Emergency Department Supervisor, Admission Supervisor, and Security when applicable, following hospital safety protocols
Notify the Admission Supervisor of any issues, concerns, unusual occurrences, or delays affecting patient flow, safety, or service quality
All other duties as assigned
QUALIFICATIONS
Education and Training:
High school diploma or equivalent is preferred
Work Experience:
Previous experience in a hospital, medical office, or customer service setting is preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Strong written and verbal communication skills
Strong interpersonal skills
Professional and compassionate patient interaction
Excellent attention to detail and accuracy
Data entry and record management accuracy
Ability to read and write effectively
Ability to multitask when completing several tasks at once
Strong organizational skills
Ability to work in a fast-paced environment while managing and prioritizing multiple tasks at the same time
Ability to handle confidential information professionally and in accordance with HIPAA
Proficient with hospital information systems, EHR software, and Microsoft Office
PHYSICAL REQUIREMENTS
Prolonged periods of remaining in a stationary position at a desk and working on a computer
Frequent use of hands, wrists, and fingers to operate a computer keyboard, mouse, telephone, and other office equipment
Occasionally move about the registration area and facility campus to access file cabinets, office machinery, patient care areas, other departments, etc.
Frequently position self, such as bending, stooping, reaching, kneeling, or twisting to maintain files, retrieve files, access/move office supplies/equipment, assist patients, etc.
Ability to communicate information accurately so others will understand
Ability to hear and respond to patients, telephone calls, alarms, and normal office conversations
Visual acuity sufficient to read printed documents, computer screens, and handwritten materials
Frequently move, lift, push, or pull boxes, equipment, files, wheel chairs, carts, etc. weighing up to 25 pounds across the office for various needs.
Ability to push wheelchairs and assist patients in a safe and controlled manner
OSHA EXPOSURE CATEGORY
A
Has exposure to blood borne pathogens
EQUAL OPPORTUNITY STATEMENT
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws.
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DEPARTMENT:
HOSPITAL ADMISSIONS
FLSA STATUS:
NON-EXEMPT
SCHEDULE:
DAY SHIFT, 12 HOUR SHIFTS, 7 ON / 7 OFF
The Hospital Admissions Clerk is responsible for registering patients, collecting and verifying personal and insurance information, and ensuring accurate and efficient patient registration and admission into the hospital’s electronic health record system. This role serves as a key point of contact for patients, visitors, and medical staff, helping to ensure smooth administrative and clerical operations in the admissions department.
JOB RELATIONSHIPS
Responsible to: Hospital Admissions Supervisor
Positions Directly Supervised: None
Regular Contact with: All hospital personnel and the public.
ESSENTIAL JOB FUNCTIONS
Greet and assist patients and visitors in a courteous and professional manner
Register new patients and update existing patient records in the hospital’s electronic health record (EHR) system
Assist with interviewing patients or their representatives to obtain required personal, medical and insurance information
Promptly notify emergency personnel or nursing staff of emergent or urgent patient cases requiring immediate attention
Report patients exhibiting signs or symptoms of infectious or communicable diseases to nursing or clinical staff in accordance with hospital infection control policies
Verify and enter patient demographics, insurance information, and medical details accurately
Collect and process required forms, signatures, and consent documents
Prepare patient identification materials such as wrist bands, identification labels, and records
Explain hospital policies, admission procedures, and patient rights
Collect, assemble, and ensure accuracy of patient admission documents and forward to appropriate department
Collect co-payments, deductibles, and other required fees; issue receipts as needed
Schedule patient admissions and coordinate with nursing, emergency, and clinical departments when applicable
Maintain confidentiality and comply with HIPAA and hospital privacy standards
Answer phones, respond to inquiries, and direct calls to appropriate departments and personnel.
Maintain a clean and organized workstation; sanitize equipment and surfaces as required
Monitor and replenish office and patient admission supplies, as needed
Report any unsafe conditions, equipment malfunctions, or workplace hazards to the appropriate supervisor and department
Assist with training new admission clerks as directed
Attend and participate in workshops, seminars, etc., as approved
Promptly report disturbances, disruptive behavior, or violent situations to the Emergency Department Supervisor, Admission Supervisor, and Security when applicable, following hospital safety protocols
Notify the Admission Supervisor of any issues, concerns, unusual occurrences, or delays affecting patient flow, safety, or service quality
All other duties as assigned
QUALIFICATIONS
Education and Training:
High school diploma or equivalent is preferred
Work Experience:
Previous experience in a hospital, medical office, or customer service setting is preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Strong written and verbal communication skills
Strong interpersonal skills
Professional and compassionate patient interaction
Excellent attention to detail and accuracy
Data entry and record management accuracy
Ability to read and write effectively
Ability to multitask when completing several tasks at once
Strong organizational skills
Ability to work in a fast-paced environment while managing and prioritizing multiple tasks at the same time
Ability to handle confidential information professionally and in accordance with HIPAA
Proficient with hospital information systems, EHR software, and Microsoft Office
PHYSICAL REQUIREMENTS
Prolonged periods of remaining in a stationary position at a desk and working on a computer
Frequent use of hands, wrists, and fingers to operate a computer keyboard, mouse, telephone, and other office equipment
Occasionally move about the registration area and facility campus to access file cabinets, office machinery, patient care areas, other departments, etc.
Frequently position self, such as bending, stooping, reaching, kneeling, or twisting to maintain files, retrieve files, access/move office supplies/equipment, assist patients, etc.
Ability to communicate information accurately so others will understand
Ability to hear and respond to patients, telephone calls, alarms, and normal office conversations
Visual acuity sufficient to read printed documents, computer screens, and handwritten materials
Frequently move, lift, push, or pull boxes, equipment, files, wheel chairs, carts, etc. weighing up to 25 pounds across the office for various needs.
Ability to push wheelchairs and assist patients in a safe and controlled manner
OSHA EXPOSURE CATEGORY
A
Has exposure to blood borne pathogens
EQUAL OPPORTUNITY STATEMENT
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws.
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