Customer Intake Coordinator
AVID Energy Solutions, Sutton, MA, United States
Overview
AVID Energy Solutions, a Mass Save® Partner, is seeking an experienced, outgoing and highly motivated Customer Intake Coordinator / Sales Development Representative to join our team. This remote role is based in the US, working Eastern Standard Time (EST) hours, with earnings of $55,000+ plus uncapped commissions. The position involves assisting prospective customers in reviewing their needs and scheduling no-cost home energy assessments using cutting edge tools and technology to improve homeowners energy efficiency and utility cost savings.
Responsibilities
Qualify and schedule Massachusetts homeowners and renters for no-cost energy assessments
Manage a high volume of inbound calls and emails from prospective customers
Complete a high volume of outbound calls and emails to interested customer leads and referrals
Reach and exceed agreed-upon monthly marketing and sales targets
Set follow up appointments and emails as necessary to support customer prospects
Work with Marketing, Sales and Customer Service teams to properly identify and assign customer and lead inquiries
Follow a proven marketing and sales process to achieve goals within the desired deadline
Schedule customer home energy assessment appointments for Energy Efficiency Specialists
Work within Salesforce CRM and EPlus home energy assessment software
Stay up-to-date with industry trends and best practices in insulation technology and energy efficiency
Other duties as assigned
Qualifications
1-2 years similar experience in sales or marketing of residential home work or construction
1+ years of experience with the Mass Save® program or similar residential home auditing program a plus
Prior experience in a high-volume phone sales handling outbound and inbound calls and emails
Prior experience working remotely
Prior experience with Salesforce CRM preferred
Proficient in English; Spanish or Portuguese a plus
Self-motivated and able to work independently or as part of a team
Outstanding interpersonal skills: patience, humor and helpfulness
Excellent verbal and written communication skills
Ability to manage multiple tasks and deadlines to achieve goals
Consent to a background check and drug test screening
Benefits
Flexible work schedule
Health, Dental and Vision insurance
FSA and HSA available
Life insurance and Short-Term Disability
Multiple Weeks of Paid time off & Paid company holidays
Phone reimbursement
Uncapped commissions and bonuses
Continuous training and growth opportunities
Referral program for Customers and Employees
About AVID Energy Solutions
AVID Energy Solutions is a proud Mass Save® Partner dedicated to helping home owners reduce their energy output and save on their monthly utility bills. With offices in Methuen and Sutton, we work with clients throughout the North Shore, South Shore, Central and Western Massachusetts, as well as the Greater Boston area to find the best possible solutions for their energy efficiency needs and budget. We believe that everyone should have access to affordable, reliable energy efficient solutions, and we are committed to providing that to homeowners throughout Massachusetts.
Our team of certified energy efficiency specialists, professional weatherization installers, HVAC install and service team, windows & doors team, and friendly customer service representatives are all committed to providing the highest level of service starting with no-cost home energy assessments through any insulation and weatherization installation and other energy efficient measures such as HVAC systems, windows and doors.
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AVID Energy Solutions, a Mass Save® Partner, is seeking an experienced, outgoing and highly motivated Customer Intake Coordinator / Sales Development Representative to join our team. This remote role is based in the US, working Eastern Standard Time (EST) hours, with earnings of $55,000+ plus uncapped commissions. The position involves assisting prospective customers in reviewing their needs and scheduling no-cost home energy assessments using cutting edge tools and technology to improve homeowners energy efficiency and utility cost savings.
Responsibilities
Qualify and schedule Massachusetts homeowners and renters for no-cost energy assessments
Manage a high volume of inbound calls and emails from prospective customers
Complete a high volume of outbound calls and emails to interested customer leads and referrals
Reach and exceed agreed-upon monthly marketing and sales targets
Set follow up appointments and emails as necessary to support customer prospects
Work with Marketing, Sales and Customer Service teams to properly identify and assign customer and lead inquiries
Follow a proven marketing and sales process to achieve goals within the desired deadline
Schedule customer home energy assessment appointments for Energy Efficiency Specialists
Work within Salesforce CRM and EPlus home energy assessment software
Stay up-to-date with industry trends and best practices in insulation technology and energy efficiency
Other duties as assigned
Qualifications
1-2 years similar experience in sales or marketing of residential home work or construction
1+ years of experience with the Mass Save® program or similar residential home auditing program a plus
Prior experience in a high-volume phone sales handling outbound and inbound calls and emails
Prior experience working remotely
Prior experience with Salesforce CRM preferred
Proficient in English; Spanish or Portuguese a plus
Self-motivated and able to work independently or as part of a team
Outstanding interpersonal skills: patience, humor and helpfulness
Excellent verbal and written communication skills
Ability to manage multiple tasks and deadlines to achieve goals
Consent to a background check and drug test screening
Benefits
Flexible work schedule
Health, Dental and Vision insurance
FSA and HSA available
Life insurance and Short-Term Disability
Multiple Weeks of Paid time off & Paid company holidays
Phone reimbursement
Uncapped commissions and bonuses
Continuous training and growth opportunities
Referral program for Customers and Employees
About AVID Energy Solutions
AVID Energy Solutions is a proud Mass Save® Partner dedicated to helping home owners reduce their energy output and save on their monthly utility bills. With offices in Methuen and Sutton, we work with clients throughout the North Shore, South Shore, Central and Western Massachusetts, as well as the Greater Boston area to find the best possible solutions for their energy efficiency needs and budget. We believe that everyone should have access to affordable, reliable energy efficient solutions, and we are committed to providing that to homeowners throughout Massachusetts.
Our team of certified energy efficiency specialists, professional weatherization installers, HVAC install and service team, windows & doors team, and friendly customer service representatives are all committed to providing the highest level of service starting with no-cost home energy assessments through any insulation and weatherization installation and other energy efficient measures such as HVAC systems, windows and doors.
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