Virtual Student Success Coach Coordinator - SY 26-27
ACCEL Schools, Independence, OH, United States
Position Overview
The Student Success Coordinator serves as the strategic and operational lead for student engagement, attendance, and success programming across JCA of Ohio, VPA of Ohio, and PCA of Ohio. This role ensures the consistent implementation of high-quality Student Success systems across all three schools, aligning to network expectations while adapting to each school’s unique student population. As a member of the administrative leadership team, the coordinator oversees Success Coaches, leads and develops onboarding and engagement programming, and partners closely with school leadership to remove barriers to student achievement. This role requires strong cross‑school leadership, data‑driven decision‑making, and the ability to build systems that drive measurable improvements in attendance, persistence, engagement, and academic outcomes.
Key Responsibilities
Serve as the Student Success leader across all three schools, ensuring consistency and fidelity of implementation
Directly supervise and manage Success Coaches across JCA, VPA, and PCA, including hiring input, onboarding, coaching, and performance management
Supervise and develop Success Coaches, including coaching, feedback, and performance management
Design, implement, and monitor Student Success programming aligned to onboarding and engagement frameworks
Lead and manage re‑enrollment efforts across all three schools, ensuring a coordinated, data‑driven approach to retaining students year over year
Partner with school leadership and Operations to execute re‑enrollment campaigns, including communication plans, outreach to undecided/unknown families, and tracking of return intent
Act as a mentor and role model for staff, building a culture of accountability and student‑centered support
Step in to support or backfill coaching responsibilities as needed
Onboarding & Early Engagement
Lead the design and execution of a comprehensive onboarding experience for all new students and families
Ensure consistent implementation of welcome calls, including expectations setting, relationship building, and early barrier identification
Oversee and support the facilitation of live Orientation sessions for students and families, ensuring high attendance and engagement
Develop and implement Parent University sessions to equip families with tools, resources, and confidence to support student success in a virtual environment
Establish clear onboarding milestones (e.g., welcome call, first login, orientation completion, first assignment submission, live session attendance) and ensure accountability across teams
Design and maintain tracking systems to monitor new student engagement, participation, and early risk indicators
Analyze onboarding data to identify trends, gaps, and opportunities for improvement across schools
Partner with Enrollment, Operations, and Academic teams to ensure a seamless transition from enrollment to active academic engagement
Implement proactive outreach strategies for students who do not engage within the first days/weeks of enrollment
Student Engagement
Lead the development and execution of tiered outreach and intervention systems
Oversee identification of disengaged students and ensure timely, effective interventions and Success Plan implementation
Partner with Principals, Counselors, and staff to address academic, attendance, and behavioral barriers
Ensure alignment between engagement efforts, re‑engagement strategies, and graduation pathways
Support implementation of PBIS and other student motivation/recognition systems
Cross‑School Systems & Alignment
Ensure consistent processes, expectations, and communication across JCA, VPA, and PCA
Standardize best practices while allowing for school‑level customization
Serve as the primary escalation point for student success and engagement concerns
Collaborate with the Executive HOS to align strategy, priorities, and outcomes across schools
Data & Accountability
Monitor and analyze student engagement, attendance, and performance data across all schools
Track and report key metrics, identifying trends and areas for improvement
Drive data‑informed decision‑making and continuous improvement cycles
Ensure accurate data entry and integrity within systems (e.g., PowerSchool and other platforms)
Staff Operations & Support
Oversee daily workflow and task management for the Success Team
Ensure clear communication of priorities, deadlines, and expectations
Support staff evaluations through data collection, observation, and feedback
Facilitate team meetings, professional development, and training
Qualifications
Bachelor’s Degree in Education, Social Services, or related field (required)
4+ years of experience in a K–12 educational setting (virtual experience preferred)
Demonstrated experience leading teams and managing programs
Strong knowledge of student onboarding, student engagement strategies, and intervention systems
Proficiency in Microsoft Office and Google Suite
Ability to analyze data and translate insights into actionable plans
Excellent communication, organization, and critical thinking skills
Ability to manage multiple priorities across schools in a fast‑paced environment
High level of professionalism, discretion, and sound judgment
Key Competencies
Systems thinker with the ability to scale and align practices across multiple schools
Strong people leader with experience developing and managing high‑performing teams
Data‑driven and results‑oriented with the ability to translate insights into action
Strong project management skills, including the ability to plan, execute, and monitor multiple initiatives simultaneously across schools
Ability to manage timelines, prioritize competing demands, and ensure follow‑through on key deliverables
Highly organized with strong attention to detail and operational execution
Relationship builder who can collaborate effectively across teams and functions
Proactive problem‑solver with the ability to anticipate challenges and drive solutions
Impact of the Role
This role is critical to ensure that all students across JCA, VPA, and PCA are consistently engaged, supported, and progressing toward academic success. The Student Success Coordinator directly impacts student retention, attendance, and achievement by building strong systems, developing staff capacity, and ensuring every student has a clear path to success.
Compensation and Benefits
The annual starting salary for this position is between $50,000 - $60,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
Paid time off
Retirement contributions
Optional Basic Life and AD&DD insurance
Voluntary life insurance (employee, spouse, child)
Discounted childcare at Early Learning Academies locations
Medical, dental, and vision insurance
Employee Assistance Program
Voluntary short‑term disability insurance
Voluntary long‑term disability insurance
Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals
Equal Employment Opportunity
It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.
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The Student Success Coordinator serves as the strategic and operational lead for student engagement, attendance, and success programming across JCA of Ohio, VPA of Ohio, and PCA of Ohio. This role ensures the consistent implementation of high-quality Student Success systems across all three schools, aligning to network expectations while adapting to each school’s unique student population. As a member of the administrative leadership team, the coordinator oversees Success Coaches, leads and develops onboarding and engagement programming, and partners closely with school leadership to remove barriers to student achievement. This role requires strong cross‑school leadership, data‑driven decision‑making, and the ability to build systems that drive measurable improvements in attendance, persistence, engagement, and academic outcomes.
Key Responsibilities
Serve as the Student Success leader across all three schools, ensuring consistency and fidelity of implementation
Directly supervise and manage Success Coaches across JCA, VPA, and PCA, including hiring input, onboarding, coaching, and performance management
Supervise and develop Success Coaches, including coaching, feedback, and performance management
Design, implement, and monitor Student Success programming aligned to onboarding and engagement frameworks
Lead and manage re‑enrollment efforts across all three schools, ensuring a coordinated, data‑driven approach to retaining students year over year
Partner with school leadership and Operations to execute re‑enrollment campaigns, including communication plans, outreach to undecided/unknown families, and tracking of return intent
Act as a mentor and role model for staff, building a culture of accountability and student‑centered support
Step in to support or backfill coaching responsibilities as needed
Onboarding & Early Engagement
Lead the design and execution of a comprehensive onboarding experience for all new students and families
Ensure consistent implementation of welcome calls, including expectations setting, relationship building, and early barrier identification
Oversee and support the facilitation of live Orientation sessions for students and families, ensuring high attendance and engagement
Develop and implement Parent University sessions to equip families with tools, resources, and confidence to support student success in a virtual environment
Establish clear onboarding milestones (e.g., welcome call, first login, orientation completion, first assignment submission, live session attendance) and ensure accountability across teams
Design and maintain tracking systems to monitor new student engagement, participation, and early risk indicators
Analyze onboarding data to identify trends, gaps, and opportunities for improvement across schools
Partner with Enrollment, Operations, and Academic teams to ensure a seamless transition from enrollment to active academic engagement
Implement proactive outreach strategies for students who do not engage within the first days/weeks of enrollment
Student Engagement
Lead the development and execution of tiered outreach and intervention systems
Oversee identification of disengaged students and ensure timely, effective interventions and Success Plan implementation
Partner with Principals, Counselors, and staff to address academic, attendance, and behavioral barriers
Ensure alignment between engagement efforts, re‑engagement strategies, and graduation pathways
Support implementation of PBIS and other student motivation/recognition systems
Cross‑School Systems & Alignment
Ensure consistent processes, expectations, and communication across JCA, VPA, and PCA
Standardize best practices while allowing for school‑level customization
Serve as the primary escalation point for student success and engagement concerns
Collaborate with the Executive HOS to align strategy, priorities, and outcomes across schools
Data & Accountability
Monitor and analyze student engagement, attendance, and performance data across all schools
Track and report key metrics, identifying trends and areas for improvement
Drive data‑informed decision‑making and continuous improvement cycles
Ensure accurate data entry and integrity within systems (e.g., PowerSchool and other platforms)
Staff Operations & Support
Oversee daily workflow and task management for the Success Team
Ensure clear communication of priorities, deadlines, and expectations
Support staff evaluations through data collection, observation, and feedback
Facilitate team meetings, professional development, and training
Qualifications
Bachelor’s Degree in Education, Social Services, or related field (required)
4+ years of experience in a K–12 educational setting (virtual experience preferred)
Demonstrated experience leading teams and managing programs
Strong knowledge of student onboarding, student engagement strategies, and intervention systems
Proficiency in Microsoft Office and Google Suite
Ability to analyze data and translate insights into actionable plans
Excellent communication, organization, and critical thinking skills
Ability to manage multiple priorities across schools in a fast‑paced environment
High level of professionalism, discretion, and sound judgment
Key Competencies
Systems thinker with the ability to scale and align practices across multiple schools
Strong people leader with experience developing and managing high‑performing teams
Data‑driven and results‑oriented with the ability to translate insights into action
Strong project management skills, including the ability to plan, execute, and monitor multiple initiatives simultaneously across schools
Ability to manage timelines, prioritize competing demands, and ensure follow‑through on key deliverables
Highly organized with strong attention to detail and operational execution
Relationship builder who can collaborate effectively across teams and functions
Proactive problem‑solver with the ability to anticipate challenges and drive solutions
Impact of the Role
This role is critical to ensure that all students across JCA, VPA, and PCA are consistently engaged, supported, and progressing toward academic success. The Student Success Coordinator directly impacts student retention, attendance, and achievement by building strong systems, developing staff capacity, and ensuring every student has a clear path to success.
Compensation and Benefits
The annual starting salary for this position is between $50,000 - $60,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
Paid time off
Retirement contributions
Optional Basic Life and AD&DD insurance
Voluntary life insurance (employee, spouse, child)
Discounted childcare at Early Learning Academies locations
Medical, dental, and vision insurance
Employee Assistance Program
Voluntary short‑term disability insurance
Voluntary long‑term disability insurance
Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals
Equal Employment Opportunity
It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.
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