Intake Coordinator, Safe STAY
The San Diego LGBT Community Center, San Diego, CA, United States
Position Summary
Under the direction of the Youth Housing Services Manager, the Intake Coordinator serves as the initial representative and point of contact for residents of the Safe STAY Wellness Center, a 43‑bed semi‑congregate emergency shelter for 18‑24 year olds in the City of San Diego, as well as external clients seeking housing support services. In this role, the Intake Coordinator will ensure that program participants are linked to internal and external resources, prioritizing resources that enhance the well‑being of LGBTQ transitional‑age youth.
Primary Roles & Responsibilities
Perform outreach services by responding to web and phone inquiries for services, conducting initial assessments, and screening for eligibility for The Center’s Youth Housing programs.
Collaborate with coordinated street outreach partners and participate in coordinated street outreach events.
Serve as the primary receptionist for the Safe STAY Shelter by welcoming clients, visitors, and staff and directing them appropriately in a courteous and professional manner.
Manage and coordinate the referral process from external providers, ensuring a smooth transition from external services into the shelter environment.
Remain calm, composed, and professional when interacting with individuals who may be distressed, agitated, or experiencing crisis situations.
Maintain thorough knowledge of internal and external community resources and provide linkages to emergency shelters, drop‑in centers, and other relevant resources.
Maintain timely and accurate documentation of participant services, including case notes.
Required Qualifications
Professional experience: 1–2 years of experience providing customer or guest services.
Professional skills:
Teamwork and collaboration
Optimism and a growth mindset
Language skill: English.
Other requirements: Valid CA driver’s license, relevant car insurance, and personal vehicle to drive for job‑related tasks.
Preferred Qualifications
Education: Bachelor’s degree preferred.
Professional experience: 1 year in a direct‑service role serving LGBTQ youth who have experienced housing instability.
Technical skills: Proficiency with Microsoft Office (Word, Excel, Teams, Outlook).
Language skill: Spanish.
Other experience:
Personal experience with mental illness, homelessness, and/or recovery from substance use.
Personal experience with child welfare and/or juvenile justice systems.
Work Location
On‑site, in the office, with occasional work outside of the office in the community.
Office located in the East Village Neighborhood in the City of San Diego.
Compensation & Benefits
Pay range: $23.00 – $23.50 per hour, commensurate with experience. This is a full‑time, regular, non‑exempt position.
Benefits: Competitive pay scales, 401(k) retirement plan with company match, full medical, dental, vision, and chiropractic health coverage, out‑of‑pocket optional coverage for spouses, domestic partners, and dependent children, full‑time and part‑time schedules, generous vacation and holiday benefits, professional training and development, and opportunities for promotion and advancement.
Equal Opportunity Employer
The San Diego LGBTQ Community Center is an equal‑opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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Under the direction of the Youth Housing Services Manager, the Intake Coordinator serves as the initial representative and point of contact for residents of the Safe STAY Wellness Center, a 43‑bed semi‑congregate emergency shelter for 18‑24 year olds in the City of San Diego, as well as external clients seeking housing support services. In this role, the Intake Coordinator will ensure that program participants are linked to internal and external resources, prioritizing resources that enhance the well‑being of LGBTQ transitional‑age youth.
Primary Roles & Responsibilities
Perform outreach services by responding to web and phone inquiries for services, conducting initial assessments, and screening for eligibility for The Center’s Youth Housing programs.
Collaborate with coordinated street outreach partners and participate in coordinated street outreach events.
Serve as the primary receptionist for the Safe STAY Shelter by welcoming clients, visitors, and staff and directing them appropriately in a courteous and professional manner.
Manage and coordinate the referral process from external providers, ensuring a smooth transition from external services into the shelter environment.
Remain calm, composed, and professional when interacting with individuals who may be distressed, agitated, or experiencing crisis situations.
Maintain thorough knowledge of internal and external community resources and provide linkages to emergency shelters, drop‑in centers, and other relevant resources.
Maintain timely and accurate documentation of participant services, including case notes.
Required Qualifications
Professional experience: 1–2 years of experience providing customer or guest services.
Professional skills:
Teamwork and collaboration
Optimism and a growth mindset
Language skill: English.
Other requirements: Valid CA driver’s license, relevant car insurance, and personal vehicle to drive for job‑related tasks.
Preferred Qualifications
Education: Bachelor’s degree preferred.
Professional experience: 1 year in a direct‑service role serving LGBTQ youth who have experienced housing instability.
Technical skills: Proficiency with Microsoft Office (Word, Excel, Teams, Outlook).
Language skill: Spanish.
Other experience:
Personal experience with mental illness, homelessness, and/or recovery from substance use.
Personal experience with child welfare and/or juvenile justice systems.
Work Location
On‑site, in the office, with occasional work outside of the office in the community.
Office located in the East Village Neighborhood in the City of San Diego.
Compensation & Benefits
Pay range: $23.00 – $23.50 per hour, commensurate with experience. This is a full‑time, regular, non‑exempt position.
Benefits: Competitive pay scales, 401(k) retirement plan with company match, full medical, dental, vision, and chiropractic health coverage, out‑of‑pocket optional coverage for spouses, domestic partners, and dependent children, full‑time and part‑time schedules, generous vacation and holiday benefits, professional training and development, and opportunities for promotion and advancement.
Equal Opportunity Employer
The San Diego LGBTQ Community Center is an equal‑opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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