Student Services Coordinator
Indiana University, Gary, IN, United States
MODERN FOREIGN LANGUAGES (NW-FORN-IUNWA)
Department Specific Responsibilities
Serves as primary administrative support across multiple academic departments, including Modern Languages, English, and Arts & Sciences, ensuring consistent and efficient delivery of shared services
Coordinates and standardizes front-facing student service functions across departments, including intake, inquiries, scheduling, and communications
Provides direct operational support to the Student Success Center, assisting with student engagement initiatives, retention efforts, and program coordination
Collaborates with faculty, academic advisors, and campus partners to support student success initiatives, including tracking student needs, coordinating referrals, and assisting with follow-up communications
Manages departmental logistics, including scheduling meetings, coordinating events, maintaining shared calendars, and securing space for academic and student-focused activities
Assists in monitoring and maintaining departmental records, student engagement data, and reporting metrics to support continuous improvement in student services delivery
Supports cross-functional initiatives that align with campus student success goals, including participation in outreach efforts, workshops, and student programming
Provides backup support across departments to ensure continuity of operations during peak periods or staff absences
General Responsibilities
Assists with administrative needs related to the daily operations, planning, and implementation of various student services initiatives; attends a front desk, answers phones and emails, and delivers messages and mail
Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing documentation
Provides assistance to student participants, stakeholders, faculty, and staff; acts as a resource by analyzing information, providing documentation, and preparing reports; accurately maintains electronic records and databases
Provides directions, support, and information to student organization representatives and other visitors to the departmentAssists with daily scheduling, training, and gathering of student feedback; may prepare and disseminate handouts, presentations, or other materials
May assist with ordering or creation of promotional materials for student organizations or departmental needs
May provide guidance to other Student Services Coordinators
Education
Required
High school diploma or equivalent (such as HSED or GED)
Preferred
Bachelor’s degree in Higher Education Administration, Student Affairs, Business Administration, Communications, or a related field
Work Experience
Required
2 years of experience in an office environment, higher education, or a related field
Preferred
Experience working in a higher education environment, particularly within academic departments or student services functions
Experience supporting multiple departments or functional areas in a shared services or centralized support model
Experience working with student success initiatives, advising support, or retention-focused programs
Familiarity with university systems (e.g., student information systems, CRM tools, or similar platforms) and data tracking/reporting
Experience coordinating events, workshops, or student engagement activities
Licenses and Certificates
Preferred
Training related to student success, retention strategies, or academic support services
Skills
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast-paced, dynamic environment
Highly thorough and dependable
Demonstrates ability to maintain confidential information
Demonstrates customer service skills
Preferred
Strong organizational skills with the ability to manage competing priorities across multiple departments
Ability to operate effectively in a shared services or matrixed environment with diverse stakeholders
Strong interpersonal skills with the ability to build relationships with faculty, staff, and students
Demonstrated ability to support student success initiatives with a student-centered approach
Analytical skills to track, interpret, and report on student engagement or service metrics
Ability to work independently while maintaining collaboration across teams
Proficiency in Microsoft Office and the ability to quickly learn institutional systems
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Location: IU Northwest campus, Gary, Indiana
Salary: $37,440.00 annually
Benefits
Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination for contact information.
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Department Specific Responsibilities
Serves as primary administrative support across multiple academic departments, including Modern Languages, English, and Arts & Sciences, ensuring consistent and efficient delivery of shared services
Coordinates and standardizes front-facing student service functions across departments, including intake, inquiries, scheduling, and communications
Provides direct operational support to the Student Success Center, assisting with student engagement initiatives, retention efforts, and program coordination
Collaborates with faculty, academic advisors, and campus partners to support student success initiatives, including tracking student needs, coordinating referrals, and assisting with follow-up communications
Manages departmental logistics, including scheduling meetings, coordinating events, maintaining shared calendars, and securing space for academic and student-focused activities
Assists in monitoring and maintaining departmental records, student engagement data, and reporting metrics to support continuous improvement in student services delivery
Supports cross-functional initiatives that align with campus student success goals, including participation in outreach efforts, workshops, and student programming
Provides backup support across departments to ensure continuity of operations during peak periods or staff absences
General Responsibilities
Assists with administrative needs related to the daily operations, planning, and implementation of various student services initiatives; attends a front desk, answers phones and emails, and delivers messages and mail
Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing documentation
Provides assistance to student participants, stakeholders, faculty, and staff; acts as a resource by analyzing information, providing documentation, and preparing reports; accurately maintains electronic records and databases
Provides directions, support, and information to student organization representatives and other visitors to the departmentAssists with daily scheduling, training, and gathering of student feedback; may prepare and disseminate handouts, presentations, or other materials
May assist with ordering or creation of promotional materials for student organizations or departmental needs
May provide guidance to other Student Services Coordinators
Education
Required
High school diploma or equivalent (such as HSED or GED)
Preferred
Bachelor’s degree in Higher Education Administration, Student Affairs, Business Administration, Communications, or a related field
Work Experience
Required
2 years of experience in an office environment, higher education, or a related field
Preferred
Experience working in a higher education environment, particularly within academic departments or student services functions
Experience supporting multiple departments or functional areas in a shared services or centralized support model
Experience working with student success initiatives, advising support, or retention-focused programs
Familiarity with university systems (e.g., student information systems, CRM tools, or similar platforms) and data tracking/reporting
Experience coordinating events, workshops, or student engagement activities
Licenses and Certificates
Preferred
Training related to student success, retention strategies, or academic support services
Skills
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast-paced, dynamic environment
Highly thorough and dependable
Demonstrates ability to maintain confidential information
Demonstrates customer service skills
Preferred
Strong organizational skills with the ability to manage competing priorities across multiple departments
Ability to operate effectively in a shared services or matrixed environment with diverse stakeholders
Strong interpersonal skills with the ability to build relationships with faculty, staff, and students
Demonstrated ability to support student success initiatives with a student-centered approach
Analytical skills to track, interpret, and report on student engagement or service metrics
Ability to work independently while maintaining collaboration across teams
Proficiency in Microsoft Office and the ability to quickly learn institutional systems
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Location: IU Northwest campus, Gary, Indiana
Salary: $37,440.00 annually
Benefits
Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination for contact information.
#J-18808-Ljbffr