IT Service Desk Technician - Grand Rapids, MI
Vivo Infusion®, Grand Rapids, MI, United States
VIVO Infusion - IT Service Desk Technician
Grand Rapids, MI
Vivo Infusion is seeking an experienced IT professional to provide on- and offsite IT support in a fast-paced, customer service-oriented environment. The selected candidate will be responsible for troubleshooting technical issues, supporting Vivo employees, setting up new clinic networks and endpoints, and navigating other various situations as they arise. If you possess excellent written and verbal communication skills, problem-solving abilities, and the capacity to work independently on assigned tasks we want to hear from you!
Requirements
3 years or more experience in an IT environment
Strong Active Directory experience
Strong Office365 experience
Compensation
Pay Range: $27.00 - $28.00 / Hour
Bonus Plan Target: 5% Annually (Based on performance)
Private Equity for the Greater Good - Company-wide Employee Ownership Program
Benefits
Medical, Dental, Vision
HSA w/ Employer Contribution
Touchcare - Insurance Concierge Service
401K with Match up to 4%
PTO: Accrual 3+ weeks
PTO Buy-back, PTO Rollover, and PTO Donation Program.
Wellness Reimbursement Program - $360 Annually
Employee Referral Bonus - Uncapped Bonus Potential
Tuition Assistance Program & Professional Association Reimbursement
Employee Assistance Program (Employer-provided)
Short & long-term disability (Employer-provided)
Life Insurance (Employer-provided)
Employment Details
Full-time
Position Schedule: Monday-Friday | 7:30 am - 4:00 pm
Non-Exempt
Reports to
IT Director
Location
3230 Eagle Park DR NE, Grand Rapids, MI 49525
Primary Duties and Responsibilities
Provide tier 1 and 2 IT support by phone, in-person, and e-mail
Identify and troubleshoot complex problems with hardware, software, or network
Being able to recognize and elevate more difficult issues while providing appropriate information
Active Directory password resets, account provisioning to include new user equipment builds, decommissions, and password rests in various applications
Uninstall/reinstall software applications
Assist customers with navigation around applications
Logging all call, on-site, and e-mail activity into ticketing system
Onsite equipment moves, set up, and replacement (cabling, phones, printers, computers, Wi‑Fi, etc.)
Able to use knowledge base documents and web searching to resolve issues
Set up new clinic networks and endpoints and perform cable management throughout the clinics.
Provide a high level of customer support
Work with management on projects including planning, testing, and executing projects
Document unique solutions and provide mentorship to less experienced team members.
Promptly report any problems/issues
Qualifications
High School Diploma or equivalent, required.
Associate degree in Computer Science or related field, preferred.
Minimum of 3 years prior experience in an information technology environment with similar responsibilities, required.
Minimum of 1 year of customer service experience, preferred.
Must be highly proficient with Microsoft Windows operating systems, Office products, Office365, and Active Directory.
Intermediate knowledge of basic networking protocols and standards (LAN, WAN, Wi‑Fi, Ethernet, firewalls, routers, and switches).
Intermediate knowledge of servers (Microsoft machine accounts, domain user accounts, file servers, AD and Exchange).
Experience in setting up workstations and assembling equipment.
Intermediate knowledge of login scripts, drive mappings, and folder permissions.
Skilled in printing protocols.
Experience working within HIPAA standards preferred. Must have a basic understanding of HIPAA standards.
Must have the ability to quickly learn new skills and concepts while working in a fast-paced environment.
Must have the ability to effectively communicate both verbally and written, with persons of varied technical skillset, in person and off‑site.
Ability to work in a team environment, yet autonomously with self‑motivation, including keeping forward momentum on projects and working with team members to achieve a common goal.
Must be able to manage a vast workload with the ability to prioritize and complete tasks in a timely manner.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment and Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and/or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
The work environment is indoors in a medical office and is generally quiet, including sounds of medical equipment.
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Grand Rapids, MI
Vivo Infusion is seeking an experienced IT professional to provide on- and offsite IT support in a fast-paced, customer service-oriented environment. The selected candidate will be responsible for troubleshooting technical issues, supporting Vivo employees, setting up new clinic networks and endpoints, and navigating other various situations as they arise. If you possess excellent written and verbal communication skills, problem-solving abilities, and the capacity to work independently on assigned tasks we want to hear from you!
Requirements
3 years or more experience in an IT environment
Strong Active Directory experience
Strong Office365 experience
Compensation
Pay Range: $27.00 - $28.00 / Hour
Bonus Plan Target: 5% Annually (Based on performance)
Private Equity for the Greater Good - Company-wide Employee Ownership Program
Benefits
Medical, Dental, Vision
HSA w/ Employer Contribution
Touchcare - Insurance Concierge Service
401K with Match up to 4%
PTO: Accrual 3+ weeks
PTO Buy-back, PTO Rollover, and PTO Donation Program.
Wellness Reimbursement Program - $360 Annually
Employee Referral Bonus - Uncapped Bonus Potential
Tuition Assistance Program & Professional Association Reimbursement
Employee Assistance Program (Employer-provided)
Short & long-term disability (Employer-provided)
Life Insurance (Employer-provided)
Employment Details
Full-time
Position Schedule: Monday-Friday | 7:30 am - 4:00 pm
Non-Exempt
Reports to
IT Director
Location
3230 Eagle Park DR NE, Grand Rapids, MI 49525
Primary Duties and Responsibilities
Provide tier 1 and 2 IT support by phone, in-person, and e-mail
Identify and troubleshoot complex problems with hardware, software, or network
Being able to recognize and elevate more difficult issues while providing appropriate information
Active Directory password resets, account provisioning to include new user equipment builds, decommissions, and password rests in various applications
Uninstall/reinstall software applications
Assist customers with navigation around applications
Logging all call, on-site, and e-mail activity into ticketing system
Onsite equipment moves, set up, and replacement (cabling, phones, printers, computers, Wi‑Fi, etc.)
Able to use knowledge base documents and web searching to resolve issues
Set up new clinic networks and endpoints and perform cable management throughout the clinics.
Provide a high level of customer support
Work with management on projects including planning, testing, and executing projects
Document unique solutions and provide mentorship to less experienced team members.
Promptly report any problems/issues
Qualifications
High School Diploma or equivalent, required.
Associate degree in Computer Science or related field, preferred.
Minimum of 3 years prior experience in an information technology environment with similar responsibilities, required.
Minimum of 1 year of customer service experience, preferred.
Must be highly proficient with Microsoft Windows operating systems, Office products, Office365, and Active Directory.
Intermediate knowledge of basic networking protocols and standards (LAN, WAN, Wi‑Fi, Ethernet, firewalls, routers, and switches).
Intermediate knowledge of servers (Microsoft machine accounts, domain user accounts, file servers, AD and Exchange).
Experience in setting up workstations and assembling equipment.
Intermediate knowledge of login scripts, drive mappings, and folder permissions.
Skilled in printing protocols.
Experience working within HIPAA standards preferred. Must have a basic understanding of HIPAA standards.
Must have the ability to quickly learn new skills and concepts while working in a fast-paced environment.
Must have the ability to effectively communicate both verbally and written, with persons of varied technical skillset, in person and off‑site.
Ability to work in a team environment, yet autonomously with self‑motivation, including keeping forward momentum on projects and working with team members to achieve a common goal.
Must be able to manage a vast workload with the ability to prioritize and complete tasks in a timely manner.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment and Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and/or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
The work environment is indoors in a medical office and is generally quiet, including sounds of medical equipment.
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