Critical Facilities Operations Customer Liaison
Serverfarm, Atlanta, GA, United States
Overview
Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.
A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.
Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.
Responsibilities
Act as the primary operational point of contact for assigned customers
Communicate planned maintenance activities and operational changes
Provide real-time updates during incidents and emergency events
Coordinate customer access requests and site visits
Interface with operations, engineering, and security teams
Track customer-impacting issues through resolution
Participate in incident response and escalation calls
Maintain records of customer communications and approvals
Support customer onboarding, reviews, and audits
Identify opportunities to improve customer communication processes
Required Qualifications
Bachelor’s degree in Business, Communications, Engineering, or related field
5+ years of experience in customer-facing operational roles
Strong written and verbal communication skills
Experience supporting 24x7 operations
Strong organizational and coordination skills
Preferred Qualifications
Experience in data center or mission-critical environments
Familiarity with ITIL or service delivery frameworks
Experience supporting SLAs and customer audits
Working knowledge of data center security and access processes
Key Competencies
Customer relationship management
Incident communication and escalation
Cross-functional coordination
Operational awareness
Professional judgment under pressure
Benefits
Serverfarm is committed to providing an equal opportunity workplace and offers paid time off, paid holidays, 401k and FULL coverage medical, dental and vision. Our compensation philosophy rewards employees for achieving the values and objectives aligned with the company’s goals and strategic initiatives.
The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.
The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.
A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.
Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.
Responsibilities
Act as the primary operational point of contact for assigned customers
Communicate planned maintenance activities and operational changes
Provide real-time updates during incidents and emergency events
Coordinate customer access requests and site visits
Interface with operations, engineering, and security teams
Track customer-impacting issues through resolution
Participate in incident response and escalation calls
Maintain records of customer communications and approvals
Support customer onboarding, reviews, and audits
Identify opportunities to improve customer communication processes
Required Qualifications
Bachelor’s degree in Business, Communications, Engineering, or related field
5+ years of experience in customer-facing operational roles
Strong written and verbal communication skills
Experience supporting 24x7 operations
Strong organizational and coordination skills
Preferred Qualifications
Experience in data center or mission-critical environments
Familiarity with ITIL or service delivery frameworks
Experience supporting SLAs and customer audits
Working knowledge of data center security and access processes
Key Competencies
Customer relationship management
Incident communication and escalation
Cross-functional coordination
Operational awareness
Professional judgment under pressure
Benefits
Serverfarm is committed to providing an equal opportunity workplace and offers paid time off, paid holidays, 401k and FULL coverage medical, dental and vision. Our compensation philosophy rewards employees for achieving the values and objectives aligned with the company’s goals and strategic initiatives.
The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.
The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr