Key Carrier/Assistant Manager (Internal Candidates Only)-Smithfield
Lees Marketplace, Smithfield, UT, United States
Overview
Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities.
The Assistant Manager/Key Holder plays a key role in supporting overall store operations and ensuring a smooth guest experience. During the day, this position may assist in opening the store, receiving deliveries, supporting the Grocery Manager with task delegation in center store, and offering hands-on help across all departments as needed. In the evenings, the Assistant Manager/Key Holder assumes responsibility for total store operations in the absence of the Store Director and other senior leadership. This includes overseeing departmental performance, ensuring tasks assigned by department managers are completed, maintaining high standards of guest service, addressing guest concerns, and executing proper closing procedures—such as powering down equipment, securing the building, and locking the store for the night. This role is an excellent opportunity for individuals looking to build their leadership skills and gain hands-on experience in grocery retail operations.
Key Responsibilities
Open and/or close the store according to company procedures, including securing the building, setting alarms, and preparing registers and departments for business.
Serve as the Manager-on-Duty in the absence of the Store Director or other leadership, overseeing all departments and maintaining store-wide accountability.
Support daily store operations by assisting with receiving deliveries, stocking, merchandising, and maintaining store cleanliness and organization.
Provide hands-on leadership by working alongside team members, setting the pace, and supporting task completion across all departments.
Ensure guest service standards are upheld by assisting customers, resolving concerns, and fostering a friendly and helpful shopping environment.
Monitor and delegate tasks left by department managers to ensure they are completed correctly and on time.
Respond to urgent issues or incidents with sound judgment and professionalism.
Communicate effectively with store leadership by reporting key updates, issues, or successes from shifts.
Promote a safe, clean, and efficient work environment, addressing safety concerns and following proper protocol at all times.
Mentor and support team members, helping to build a positive and productive team culture.
Guest Service
Greet and assist guests in a friendly and courteous manner.
Provide knowledgeable answers to guest inquiries.
Address customer complaints and inquiries in a professional manner, resolving issues promptly.
Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.
Provide excellent guest service by acknowledging guests promptly and resolving matters accurately.
Prepare and process guest requests promptly and finalize purchases in a friendly manner.
Display strong problem-solving skills and pursue resolutions that reflect the Lee’s Way—doing what’s best for guests, the team, and the company.
Be familiar with, and assist customers with, use of Lee’s Marketplace website.
Community Engagement
Foster relationships with local vendors and community organizations to enhance store presence and customer loyalty.
Participate in community events and promotions to drive traffic to the store.
Product Handling
Stock shelves and maintain displays according to store standards; assist with overseeing product placement and merchandising efforts.
Ensure product freshness by monitoring quality, rotating stock, and checking expiration dates.
Assist in unloading deliveries and organizing stock rooms as needed.
Package and label products using a computer program.
Analyze sales data to identify trends and develop strategies to improve performance and achieve sales goals.
Monitor inventory levels, assist with ordering processes, and minimize shrinkage.
Assist in conducting regular inventory audits to ensure accuracy and availability of products.
Cleanliness and Safety
Maintain a clean and organized work area.
Follow and implement all safety and sanitation procedures.
Report any safety hazards or equipment issues to management.
Adhere to all food safety and sanitation regulations, including maintaining a valid food handler’s permit.
Maintain knowledge of company safety and accident prevention policies and ensure team safety through training and policy follow-up.
Cash Handling
Provide backup cash handling support as needed and operate POS system efficiently and accurately.
Accept various forms of payment, including cash, card, check, WIC, and EBT.
Follow store policies on coupons, returns, exchanges, and refunds.
Ensure security of cash and financial transactions, including drawer counts and change accuracy.
Team Collaboration
Work cooperatively and communicate effectively with team members to achieve store goals.
Encourage teamwork and guest service excellence; align with Lee’s Marketplace Mission and Core Values.
Collaborate with the Store Director/Assistant Store Director and other department managers for cohesive operations.
Participate in team meetings and training sessions; assist other departments as needed.
Work in a fast-paced environment with tact and patience; ensure products are sold before expiration.
Attend departmental, store, and company meetings; contribute to profits and meet productivity standards.
Adhere to all company policies and promote a harassment-free environment; promptly report any potential hazards to management.
Provide coaching and maintain documentation to ensure consistent, professional behavior across the team.
Position Requirements
Age Requirement: 21 years or older
Availability: 6:00am–11:00pm, Monday–Sunday; holidays and weekends required
Physical Requirements
Ability to stand, walk, twist, sit, and bend for extended periods
Ability to lift and carry items weighing up to 50 pounds
Manual dexterity and repetitive use of hands and arms for handling objects and operating equipment
Occasionally stoop, crouch, kneel, or crawl; prolonged standing
Must be able to access all store areas and lift up to 50 pounds as needed
Tools And Machinery
Pallet jack, scales, computers, registers, and related equipment
Oven, fryer, slicer, and temperature-controlled rooms/equipment
Company trucks and vehicles as applicable
Education Or Skills
Education and Experience
High school diploma or equivalent (Required)
3+ years retail experience (Preferred)
Experience in inventory management and cost control
Familiarity with POS systems, inventory software, and basic computer applications (Preferred)
Skills and Abilities
Clear communication and listening skills; respond promptly to pages, requests, team members, and guests
Strong leadership, training, and staff development abilities
Proven ability to motivate and inspire a team to achieve goals
Analytical and decision-making skills to address operational challenges
Ability to implement solutions quickly and effectively
Organizational and multitasking abilities to manage store operations
Ability to learn new technology quickly and adapt to a fast-paced environment
Customer service and conflict resolution abilities
Strong math skills and the ability to read and follow instructions
Effective verbal communication
Benefits
Compensation
Competitive hourly wage
Paid time and a quarter on Sundays
Benefits packages including health insurance, disability plans, EAP, 401k plans, and supplemental insurances
10% employee discount (restrictions apply)
Ace Hardware Discount at Lee’s Ace Hardware locations
Paid time off to those who qualify
Work Environment
Friendly and supportive team atmosphere
Opportunities for career advancement and professional development
Safety-forward environment
Innovative, supportive, and input-driven management team
Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.
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Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities.
The Assistant Manager/Key Holder plays a key role in supporting overall store operations and ensuring a smooth guest experience. During the day, this position may assist in opening the store, receiving deliveries, supporting the Grocery Manager with task delegation in center store, and offering hands-on help across all departments as needed. In the evenings, the Assistant Manager/Key Holder assumes responsibility for total store operations in the absence of the Store Director and other senior leadership. This includes overseeing departmental performance, ensuring tasks assigned by department managers are completed, maintaining high standards of guest service, addressing guest concerns, and executing proper closing procedures—such as powering down equipment, securing the building, and locking the store for the night. This role is an excellent opportunity for individuals looking to build their leadership skills and gain hands-on experience in grocery retail operations.
Key Responsibilities
Open and/or close the store according to company procedures, including securing the building, setting alarms, and preparing registers and departments for business.
Serve as the Manager-on-Duty in the absence of the Store Director or other leadership, overseeing all departments and maintaining store-wide accountability.
Support daily store operations by assisting with receiving deliveries, stocking, merchandising, and maintaining store cleanliness and organization.
Provide hands-on leadership by working alongside team members, setting the pace, and supporting task completion across all departments.
Ensure guest service standards are upheld by assisting customers, resolving concerns, and fostering a friendly and helpful shopping environment.
Monitor and delegate tasks left by department managers to ensure they are completed correctly and on time.
Respond to urgent issues or incidents with sound judgment and professionalism.
Communicate effectively with store leadership by reporting key updates, issues, or successes from shifts.
Promote a safe, clean, and efficient work environment, addressing safety concerns and following proper protocol at all times.
Mentor and support team members, helping to build a positive and productive team culture.
Guest Service
Greet and assist guests in a friendly and courteous manner.
Provide knowledgeable answers to guest inquiries.
Address customer complaints and inquiries in a professional manner, resolving issues promptly.
Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.
Provide excellent guest service by acknowledging guests promptly and resolving matters accurately.
Prepare and process guest requests promptly and finalize purchases in a friendly manner.
Display strong problem-solving skills and pursue resolutions that reflect the Lee’s Way—doing what’s best for guests, the team, and the company.
Be familiar with, and assist customers with, use of Lee’s Marketplace website.
Community Engagement
Foster relationships with local vendors and community organizations to enhance store presence and customer loyalty.
Participate in community events and promotions to drive traffic to the store.
Product Handling
Stock shelves and maintain displays according to store standards; assist with overseeing product placement and merchandising efforts.
Ensure product freshness by monitoring quality, rotating stock, and checking expiration dates.
Assist in unloading deliveries and organizing stock rooms as needed.
Package and label products using a computer program.
Analyze sales data to identify trends and develop strategies to improve performance and achieve sales goals.
Monitor inventory levels, assist with ordering processes, and minimize shrinkage.
Assist in conducting regular inventory audits to ensure accuracy and availability of products.
Cleanliness and Safety
Maintain a clean and organized work area.
Follow and implement all safety and sanitation procedures.
Report any safety hazards or equipment issues to management.
Adhere to all food safety and sanitation regulations, including maintaining a valid food handler’s permit.
Maintain knowledge of company safety and accident prevention policies and ensure team safety through training and policy follow-up.
Cash Handling
Provide backup cash handling support as needed and operate POS system efficiently and accurately.
Accept various forms of payment, including cash, card, check, WIC, and EBT.
Follow store policies on coupons, returns, exchanges, and refunds.
Ensure security of cash and financial transactions, including drawer counts and change accuracy.
Team Collaboration
Work cooperatively and communicate effectively with team members to achieve store goals.
Encourage teamwork and guest service excellence; align with Lee’s Marketplace Mission and Core Values.
Collaborate with the Store Director/Assistant Store Director and other department managers for cohesive operations.
Participate in team meetings and training sessions; assist other departments as needed.
Work in a fast-paced environment with tact and patience; ensure products are sold before expiration.
Attend departmental, store, and company meetings; contribute to profits and meet productivity standards.
Adhere to all company policies and promote a harassment-free environment; promptly report any potential hazards to management.
Provide coaching and maintain documentation to ensure consistent, professional behavior across the team.
Position Requirements
Age Requirement: 21 years or older
Availability: 6:00am–11:00pm, Monday–Sunday; holidays and weekends required
Physical Requirements
Ability to stand, walk, twist, sit, and bend for extended periods
Ability to lift and carry items weighing up to 50 pounds
Manual dexterity and repetitive use of hands and arms for handling objects and operating equipment
Occasionally stoop, crouch, kneel, or crawl; prolonged standing
Must be able to access all store areas and lift up to 50 pounds as needed
Tools And Machinery
Pallet jack, scales, computers, registers, and related equipment
Oven, fryer, slicer, and temperature-controlled rooms/equipment
Company trucks and vehicles as applicable
Education Or Skills
Education and Experience
High school diploma or equivalent (Required)
3+ years retail experience (Preferred)
Experience in inventory management and cost control
Familiarity with POS systems, inventory software, and basic computer applications (Preferred)
Skills and Abilities
Clear communication and listening skills; respond promptly to pages, requests, team members, and guests
Strong leadership, training, and staff development abilities
Proven ability to motivate and inspire a team to achieve goals
Analytical and decision-making skills to address operational challenges
Ability to implement solutions quickly and effectively
Organizational and multitasking abilities to manage store operations
Ability to learn new technology quickly and adapt to a fast-paced environment
Customer service and conflict resolution abilities
Strong math skills and the ability to read and follow instructions
Effective verbal communication
Benefits
Compensation
Competitive hourly wage
Paid time and a quarter on Sundays
Benefits packages including health insurance, disability plans, EAP, 401k plans, and supplemental insurances
10% employee discount (restrictions apply)
Ace Hardware Discount at Lee’s Ace Hardware locations
Paid time off to those who qualify
Work Environment
Friendly and supportive team atmosphere
Opportunities for career advancement and professional development
Safety-forward environment
Innovative, supportive, and input-driven management team
Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.
#J-18808-Ljbffr