IT Support
Addison Group, Houston, TX, United States
Office Status: Onsite 5 days a week + On-call rotation
Salary: $40,000
Contract
Position Summary
The IT Systems & Support Specialist supports a hybrid Microsoft 365 environment by providing Tier 2 end‑user support. This role bridges frontline support and foundational systems administration, serving as an escalation point for service desk issues and supporting core identity, messaging, endpoint, and server operations.
The ideal candidate is technically hands‑on, customer‑focused, and looking to grow deeper systems administration skills within a Microsoft‑centric hybrid infrastructure.
Key Responsibilities
Troubleshoot simple and complex Windows desktop, laptop, and mobile device issues
Support Microsoft 365 services including:
Outlook and Exchange Online (mail flow, profiles, permissions)
Microsoft Teams (calling, meetings, client issues)
OneDrive and SharePoint Online (sync, access, permissions)
Resolve identity and authentication issues including password resets, MFA, and conditional access‑related user issues
Troubleshoot VPN, remote access, and hybrid connectivity issues
Manage user accounts, security groups, and permissions in:
On‑prem Active Directory
Azure AD / Microsoft Entra ID (hybrid identity)
Support user lifecycle processes including onboarding, role changes, and offboarding
Assist with Hybrid Azure AD Join and device registration issues
Assist with administration and monitoring of:
Windows Server (on‑prem)
Azure and Microsoft 365 services
Support and monitor:
Azure AD Connect
On-Prem AD
File and print services
Backup and recovery jobs
Apply patches, updates, and configuration changes following change management procedures as required
Support virtualization platforms (Hyper‑V) as required
Familiar with patch management
Maintain system documentation and asset inventories
Operational & Security Responsibilities
Identify recurring issues and contribute to root cause analysis
Support security initiatives including phishing response, account compromise remediation, and access reviews
Participate in after‑hours or on‑call rotations as required
Required Qualifications
2–4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration roles
Strong experience supporting Windows endpoints in an enterprise environment
Working knowledge of Microsoft 365 and hybrid identity concepts
Hands‑on experience with Active Directory user and group managementSolid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience using ticketing systems and documenting technical solutions
Strong communication and customer service skills
Preferred Qualifications
Experience with Microsoft Entra ID, Azure AD Connect, or Active Roles
Exposure to Intune, Conditional Access, or device compliance policies
PowerShell scripting for basic administration or troubleshooting
Core Competencies
Strong troubleshooting and analytical skills
Attention to detail and documentation discipline
Professional communication with both technical and non‑technical users
#J-18808-Ljbffr
Salary: $40,000
Contract
Position Summary
The IT Systems & Support Specialist supports a hybrid Microsoft 365 environment by providing Tier 2 end‑user support. This role bridges frontline support and foundational systems administration, serving as an escalation point for service desk issues and supporting core identity, messaging, endpoint, and server operations.
The ideal candidate is technically hands‑on, customer‑focused, and looking to grow deeper systems administration skills within a Microsoft‑centric hybrid infrastructure.
Key Responsibilities
Troubleshoot simple and complex Windows desktop, laptop, and mobile device issues
Support Microsoft 365 services including:
Outlook and Exchange Online (mail flow, profiles, permissions)
Microsoft Teams (calling, meetings, client issues)
OneDrive and SharePoint Online (sync, access, permissions)
Resolve identity and authentication issues including password resets, MFA, and conditional access‑related user issues
Troubleshoot VPN, remote access, and hybrid connectivity issues
Manage user accounts, security groups, and permissions in:
On‑prem Active Directory
Azure AD / Microsoft Entra ID (hybrid identity)
Support user lifecycle processes including onboarding, role changes, and offboarding
Assist with Hybrid Azure AD Join and device registration issues
Assist with administration and monitoring of:
Windows Server (on‑prem)
Azure and Microsoft 365 services
Support and monitor:
Azure AD Connect
On-Prem AD
File and print services
Backup and recovery jobs
Apply patches, updates, and configuration changes following change management procedures as required
Support virtualization platforms (Hyper‑V) as required
Familiar with patch management
Maintain system documentation and asset inventories
Operational & Security Responsibilities
Identify recurring issues and contribute to root cause analysis
Support security initiatives including phishing response, account compromise remediation, and access reviews
Participate in after‑hours or on‑call rotations as required
Required Qualifications
2–4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration roles
Strong experience supporting Windows endpoints in an enterprise environment
Working knowledge of Microsoft 365 and hybrid identity concepts
Hands‑on experience with Active Directory user and group managementSolid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience using ticketing systems and documenting technical solutions
Strong communication and customer service skills
Preferred Qualifications
Experience with Microsoft Entra ID, Azure AD Connect, or Active Roles
Exposure to Intune, Conditional Access, or device compliance policies
PowerShell scripting for basic administration or troubleshooting
Core Competencies
Strong troubleshooting and analytical skills
Attention to detail and documentation discipline
Professional communication with both technical and non‑technical users
#J-18808-Ljbffr