Security Technician - Columbus, OH
Convergint, Westerville, OH, United States
Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects.
Responsibilities
Acts as our customer’s best service provider, ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non‑routine customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls; diagnose, troubleshoot, repair, and replace defective parts, debug systems and install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identify and resolve problems for many types of service calls; analyze repair requirements and provide customers with appropriate solutions; complete necessary repairs and replacements with sound judgment.
Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
Provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
Install, configure, and support a variety of network systems and equipment for assigned projects.
Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
Communicate with and work with other team members consistently to improve overall operations.
Perform preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross‑train on servicing existing customers by responding to service calls and carrying out Customer Support Programs and small projects.
Scope of work includes technical assistance, system check‑out of new and existing installations, troubleshooting and maintenance and repair routines associated with installed security and the installation of small or less complex projects.
Perform other duties and responsibilities as requested or required.
Requirements
High School/GED or equivalent experience.
3‑5 years servicing, integrating, and programming access control systems.
Valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.
Exceptional customer focus and ability to work under pressure.
Solid technical skills related to fire alarm systems and/or electronic security systems.
Strong programming skills and proven ability to troubleshoot problems and look for solutions.
Self‑starter, works well with direct supervision.
Solid mechanical and electrical aptitude; comfortable with hand and power tools.
Preferred Experience (not required)
Relevant field service.
CCTV experience: Milestone / Genetec.
Access Control experience: AMAG / Lenel / Genetec / Software House – CCURE / S2.
Intrusion experience: DMP / Bosch.
Company Benefits
10 company holidays and paid time off starting at 13 days annually.
Fun & Laughter Day Off.
Medical, Dental & Vision plan.
Life insurance & disability plan.
Wellness program.
401(k) matching plan.
Colleague Assistance Program.
Tuition reimbursement.
Competitive salary and compensation plan.
Vehicle reimbursement plan or company vehicle.
Corporate Social Responsibility Day.
Cell phone reimbursement (if applicable).
Paid parental leave.
Convergint is an Equal Opportunity Employer.
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Responsibilities
Acts as our customer’s best service provider, ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non‑routine customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls; diagnose, troubleshoot, repair, and replace defective parts, debug systems and install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identify and resolve problems for many types of service calls; analyze repair requirements and provide customers with appropriate solutions; complete necessary repairs and replacements with sound judgment.
Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
Provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
Install, configure, and support a variety of network systems and equipment for assigned projects.
Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
Communicate with and work with other team members consistently to improve overall operations.
Perform preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross‑train on servicing existing customers by responding to service calls and carrying out Customer Support Programs and small projects.
Scope of work includes technical assistance, system check‑out of new and existing installations, troubleshooting and maintenance and repair routines associated with installed security and the installation of small or less complex projects.
Perform other duties and responsibilities as requested or required.
Requirements
High School/GED or equivalent experience.
3‑5 years servicing, integrating, and programming access control systems.
Valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.
Exceptional customer focus and ability to work under pressure.
Solid technical skills related to fire alarm systems and/or electronic security systems.
Strong programming skills and proven ability to troubleshoot problems and look for solutions.
Self‑starter, works well with direct supervision.
Solid mechanical and electrical aptitude; comfortable with hand and power tools.
Preferred Experience (not required)
Relevant field service.
CCTV experience: Milestone / Genetec.
Access Control experience: AMAG / Lenel / Genetec / Software House – CCURE / S2.
Intrusion experience: DMP / Bosch.
Company Benefits
10 company holidays and paid time off starting at 13 days annually.
Fun & Laughter Day Off.
Medical, Dental & Vision plan.
Life insurance & disability plan.
Wellness program.
401(k) matching plan.
Colleague Assistance Program.
Tuition reimbursement.
Competitive salary and compensation plan.
Vehicle reimbursement plan or company vehicle.
Corporate Social Responsibility Day.
Cell phone reimbursement (if applicable).
Paid parental leave.
Convergint is an Equal Opportunity Employer.
#J-18808-Ljbffr