Office Admin / Facilities Coordinator - (Bilingual English/Spanish)
J&J Worldwide Services, Reston, VA, United States
Office Admin / Facilities Coordinator
Support efficient day‑to‑day operations across assigned client locations, coordinating between operations, facilities, and administrative teams. Core duties include CMMS administration, work order management, dispatch coordination, and facilities documentation to ensure operational continuity and accurate system data.
Key Responsibilities
Facilities & CMMS Administration:
Serve as the primary administrator for the Computerized Maintenance Management System (CMMS), including work order creation, assignment, tracking, and closure.
Review, triage, prioritize, and route incoming service requests to ensure proper categorization and timely dispatch.
Open work orders based on client requests, inspections, preventive maintenance schedules, and operational needs.
Ensure work orders include accurate labor hours, materials, notes, and completion status prior to closure.
Maintain CMMS data integrity, including assets, locations, task codes, and user records.
Generate reports on backlog, response times, preventive maintenance, and service trends.
Dispatch & Daily Operations Coordination:
Dispatch employees to service areas based on priorities and staffing availability.
Monitor open work orders and follow up to ensure timely completion.
Record and communicate employee call‑ins, absences, and schedule adjustments.
Inspections & Documentation:
Log inspections, service verifications, and preventive maintenance activities in CMMS.
Maintain organized digital and physical facilities documentation.
Administrative & HR Support:
Provide onsite administrative and timekeeping support.
Support payroll accuracy and onboarding coordination.
Billing & Client Support:
Validate work order documentation to support accurate invoicing.
Assist with billing research and discrepancy resolution.
General Responsibilities:
Provide direct support to the Regional Manager and operations leadership.
Perform other duties as assigned.
Requirements
High school diploma or GED required.
Minimum of two (2) years of experience in facilities coordination, dispatch, or work order management.
Bilingual (English/Spanish).
Experience with CMMS platforms strongly preferred.
Proficiency in Microsoft Office.
Strong organizational, communication, and problem‑solving skills.
Must successfully pass a background check.
Compensation & Benefits
The base salary range for this position is $55,000 to $60,000. This position may also be eligible for a wide range of competitive benefits that can include medical, well‑being, financial planning, and short‑term incentive benefits.
This description is not intended to be an “all inclusive” list of the accountabilities of the job described. Rather, it describes the general nature of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recorded immediately. The requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job.
THIS DOCUMENT SHOULD NOT BE CONSTRUED AS CREATING A CONTRACT OF EMPLOYMENT BETWEEN CBRE GOVERNMENT & DEFENSE SERVICES AND ANY OF ITS EMPLOYEES OR OTHERWISE ALTERING AN EMPLOYEE’S AT WILL EMPLOYMENT RELATIONSHIP WITH CBRE GOVERNMENT & DEFENSE SERVICES.
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Support efficient day‑to‑day operations across assigned client locations, coordinating between operations, facilities, and administrative teams. Core duties include CMMS administration, work order management, dispatch coordination, and facilities documentation to ensure operational continuity and accurate system data.
Key Responsibilities
Facilities & CMMS Administration:
Serve as the primary administrator for the Computerized Maintenance Management System (CMMS), including work order creation, assignment, tracking, and closure.
Review, triage, prioritize, and route incoming service requests to ensure proper categorization and timely dispatch.
Open work orders based on client requests, inspections, preventive maintenance schedules, and operational needs.
Ensure work orders include accurate labor hours, materials, notes, and completion status prior to closure.
Maintain CMMS data integrity, including assets, locations, task codes, and user records.
Generate reports on backlog, response times, preventive maintenance, and service trends.
Dispatch & Daily Operations Coordination:
Dispatch employees to service areas based on priorities and staffing availability.
Monitor open work orders and follow up to ensure timely completion.
Record and communicate employee call‑ins, absences, and schedule adjustments.
Inspections & Documentation:
Log inspections, service verifications, and preventive maintenance activities in CMMS.
Maintain organized digital and physical facilities documentation.
Administrative & HR Support:
Provide onsite administrative and timekeeping support.
Support payroll accuracy and onboarding coordination.
Billing & Client Support:
Validate work order documentation to support accurate invoicing.
Assist with billing research and discrepancy resolution.
General Responsibilities:
Provide direct support to the Regional Manager and operations leadership.
Perform other duties as assigned.
Requirements
High school diploma or GED required.
Minimum of two (2) years of experience in facilities coordination, dispatch, or work order management.
Bilingual (English/Spanish).
Experience with CMMS platforms strongly preferred.
Proficiency in Microsoft Office.
Strong organizational, communication, and problem‑solving skills.
Must successfully pass a background check.
Compensation & Benefits
The base salary range for this position is $55,000 to $60,000. This position may also be eligible for a wide range of competitive benefits that can include medical, well‑being, financial planning, and short‑term incentive benefits.
This description is not intended to be an “all inclusive” list of the accountabilities of the job described. Rather, it describes the general nature of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recorded immediately. The requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job.
THIS DOCUMENT SHOULD NOT BE CONSTRUED AS CREATING A CONTRACT OF EMPLOYMENT BETWEEN CBRE GOVERNMENT & DEFENSE SERVICES AND ANY OF ITS EMPLOYEES OR OTHERWISE ALTERING AN EMPLOYEE’S AT WILL EMPLOYMENT RELATIONSHIP WITH CBRE GOVERNMENT & DEFENSE SERVICES.
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