Bilingual Call Center Representative - Full-Time 10am-7pm shift
FORT WORTH METRO BLACK CHAMBER, Fort Worth, TX, United States
Bilingual Call Center Representative - Full-Time 10am-7pm shift
Are you passionate about delivering
exceptional
member service? Ready to be part of this team that values professionalism, accuracy, and a friendly touch?
In this role, you’ll assist members over the phone, providing
top‑tier support
with their accounts while ensuring every interaction is
efficient, courteous, and helpful . You will have excellent work‑life balance and, after 6 months of in‑office training, may be eligible to work a hybrid schedule (3 days in office, 2 days remote).
To be eligible for hybrid work, you must show that you can work independently and meet productivity goals, and you must provide reliable wired, high‑speed internet (20 Mbps+ download speed / 5 Mbps+ upload speed). The company will provide a computer, monitor, keyboard, mouse, and headset.
Key responsibilities:
Deliver exceptional service by answering inbound calls in a timely, professional, and courteous manner.
Maintain performance standards in quality, attendance, and team‑centric work ethic.
Take ownership of each member while empathizing and prioritizing member needs.
Build lasting relationships with members, offer relevant products and services, and prioritize member success in every interaction.
Protect members and EECU from identity theft or fraud by verifying identities, keeping information confidential, and raising concerns when in doubt.
Resolve conflicts and manage member expectations.
Adhere to all Federal and State rules and regulations, including the Bank Secrecy Act, Anti‑Money Laundering, Bank Bribery Act, and NCUA Privacy Regulations.
Qualifications:
Minimum of one year prior call center or financial experience required.
Effective verbal and written communication skills with both external and internal members.
Strong problem‑solving skills and logical, judgment‑oriented approach.
High attention to accuracy and detail.
Bilingual: able to read, write, and speak Spanish.
Willingness to work in a fast‑paced, 100% phone‑based environment.
Excellent attendance; must be able to work Monday‑Friday 10 am–7 pm, with rotating Saturdays 9 am–1 pm.
Ability to commute to our downtown Fort Worth call center.
High school diploma or equivalent.
Good credit history may be evaluated. Only applicants with good credit history will be considered for open positions.
EECU is an Equal Opportunity Employer and does not discriminate against applicants due to veterans' status or disability. WE are also an EOE/Vets/Disabled Employer.
#J-18808-Ljbffr
Are you passionate about delivering
exceptional
member service? Ready to be part of this team that values professionalism, accuracy, and a friendly touch?
In this role, you’ll assist members over the phone, providing
top‑tier support
with their accounts while ensuring every interaction is
efficient, courteous, and helpful . You will have excellent work‑life balance and, after 6 months of in‑office training, may be eligible to work a hybrid schedule (3 days in office, 2 days remote).
To be eligible for hybrid work, you must show that you can work independently and meet productivity goals, and you must provide reliable wired, high‑speed internet (20 Mbps+ download speed / 5 Mbps+ upload speed). The company will provide a computer, monitor, keyboard, mouse, and headset.
Key responsibilities:
Deliver exceptional service by answering inbound calls in a timely, professional, and courteous manner.
Maintain performance standards in quality, attendance, and team‑centric work ethic.
Take ownership of each member while empathizing and prioritizing member needs.
Build lasting relationships with members, offer relevant products and services, and prioritize member success in every interaction.
Protect members and EECU from identity theft or fraud by verifying identities, keeping information confidential, and raising concerns when in doubt.
Resolve conflicts and manage member expectations.
Adhere to all Federal and State rules and regulations, including the Bank Secrecy Act, Anti‑Money Laundering, Bank Bribery Act, and NCUA Privacy Regulations.
Qualifications:
Minimum of one year prior call center or financial experience required.
Effective verbal and written communication skills with both external and internal members.
Strong problem‑solving skills and logical, judgment‑oriented approach.
High attention to accuracy and detail.
Bilingual: able to read, write, and speak Spanish.
Willingness to work in a fast‑paced, 100% phone‑based environment.
Excellent attendance; must be able to work Monday‑Friday 10 am–7 pm, with rotating Saturdays 9 am–1 pm.
Ability to commute to our downtown Fort Worth call center.
High school diploma or equivalent.
Good credit history may be evaluated. Only applicants with good credit history will be considered for open positions.
EECU is an Equal Opportunity Employer and does not discriminate against applicants due to veterans' status or disability. WE are also an EOE/Vets/Disabled Employer.
#J-18808-Ljbffr