Call Center Representative - Full-Time (10am-7pm shift)
EECU, Fort Worth, TX, United States
Love Helping People? Join EECU as a Member Services Representative!
Are you passionate about delivering exceptional member service? Ready to be part of a team that values professionalism, accuracy, and a friendly touch?
In this role, you'll assist members over the phone, providing top‑tier support with their accounts while ensuring each interaction is efficient, courteous, and helpful. After 6 months of in‑office training, you may be eligible to work on a hybrid schedule (3 days in office, 2 days remote).
To be eligible for hybrid work, you must demonstrate the ability to work independently and meet productivity goals, and you must have reliable wired, high‑speed internet (20 Mbps+ download / 5 Mbps+ upload). You will provide the internet; we will provide a computer, monitor, keyboard, mouse, and headset.
Key Responsibilities
Deliver exceptional service to members by answering inbound calls promptly, professionally, and courteously. Maintain performance standards in quality, attendance, and team‑centric work ethic. Take ownership of each member, empathize and prioritize their needs, and build lasting relationships. Offer products and services as appropriate, protecting members from identity theft or fraud by accurately verifying identities, keeping information confidential, and raising concerns when in doubt. Resolve conflicts and manage member expectations while adhering to all applicable federal and state regulations, including the Bank Secrecy Act, Anti‑Money Laundering provisions, the Bribery Act, and NCUA Privacy Regulations.
Qualifications
Minimum of one year prior call center or financial experience
Effective verbal and written communication with external and internal members
Problem‑solving skills and logical judgment to ensure appropriate member outcomes
Accuracy and attention to detail
Willability to abide by all applicable regulatory and department policies and procedures
Efficiently manage multiple browsers, tabs, and windows while remaining available for calls
Bilingual preferred—able to read, write, and speak Spanish
Previous customer service experience
Willingness to work in a fast‑paced environment that requires 100% phone‑based interaction
Excellent attendance (required)
Easily commute to call center in Downtown Fort Worth
High school diploma or equivalent
Willingness to work Monday‑Friday 10 am‑7 pm with 9 am‑1 pm rotating Saturdays
Additional Information
EECU will evaluate applicants’ credit history; only those with good credit history will be considered. EECU is an Equal Opportunity Employer and does not discriminate based on veterans’ status or disability.
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Are you passionate about delivering exceptional member service? Ready to be part of a team that values professionalism, accuracy, and a friendly touch?
In this role, you'll assist members over the phone, providing top‑tier support with their accounts while ensuring each interaction is efficient, courteous, and helpful. After 6 months of in‑office training, you may be eligible to work on a hybrid schedule (3 days in office, 2 days remote).
To be eligible for hybrid work, you must demonstrate the ability to work independently and meet productivity goals, and you must have reliable wired, high‑speed internet (20 Mbps+ download / 5 Mbps+ upload). You will provide the internet; we will provide a computer, monitor, keyboard, mouse, and headset.
Key Responsibilities
Deliver exceptional service to members by answering inbound calls promptly, professionally, and courteously. Maintain performance standards in quality, attendance, and team‑centric work ethic. Take ownership of each member, empathize and prioritize their needs, and build lasting relationships. Offer products and services as appropriate, protecting members from identity theft or fraud by accurately verifying identities, keeping information confidential, and raising concerns when in doubt. Resolve conflicts and manage member expectations while adhering to all applicable federal and state regulations, including the Bank Secrecy Act, Anti‑Money Laundering provisions, the Bribery Act, and NCUA Privacy Regulations.
Qualifications
Minimum of one year prior call center or financial experience
Effective verbal and written communication with external and internal members
Problem‑solving skills and logical judgment to ensure appropriate member outcomes
Accuracy and attention to detail
Willability to abide by all applicable regulatory and department policies and procedures
Efficiently manage multiple browsers, tabs, and windows while remaining available for calls
Bilingual preferred—able to read, write, and speak Spanish
Previous customer service experience
Willingness to work in a fast‑paced environment that requires 100% phone‑based interaction
Excellent attendance (required)
Easily commute to call center in Downtown Fort Worth
High school diploma or equivalent
Willingness to work Monday‑Friday 10 am‑7 pm with 9 am‑1 pm rotating Saturdays
Additional Information
EECU will evaluate applicants’ credit history; only those with good credit history will be considered. EECU is an Equal Opportunity Employer and does not discriminate based on veterans’ status or disability.
#J-18808-Ljbffr