Office Assistant
Netsurit, Olympia, WA, United States
The Office Assistant is a highly organized, detail-oriented role responsible for supporting day-to-day office, procurement, and operational administrative functions. This position plays a critical role in maintaining accurate records, supporting vendor procurement and fulfillment, and ensuring operational data is kept current within our systems. The role is heavily systems-based and requires daily use of operational tools such as
ConnectWise
and
Quoter . While this position is administrative in nature, successful candidates will be comfortable working with technical information, vendors, and billing-related data.
Key Responsibilities
Procurement & Vendor Support
Place and fulfill orders for hardware, software, and licenses through approved vendors and distributors (e.g., Ingram, Tech Data, Pax8, Fortinet, 3CX, Citrix, and regional suppliers)
Manage vendor communications related to pricing, availability, renewals, and order fulfillment
Process approved quotes and ensure orders align with customer approvals and internal tickets
Update tickets to reflect order completion and ensure proper handoff to billing
Operational & Billing Support
Work primarily within
ConnectWise
to:
Maintain accurate client, user, and device records
Support real-time updates for user adds/removals tied to billing units
Ensure audit trails are maintained through proper ticket documentation
Support the accuracy of recurring billing data by ensuring usernames, machine names, and subscribed services align with customer invoices
Collaborate closely with Operations, Finance, and Billing teams to ensure data integrity
Quoting & Administrative Support
Assist with vendor quote requests using
Quoter
Apply standard markup guidelines when generating or supporting quotes
Track approvals and ensure quotes align to internal pricing structures
Support vendor renewals and annual service turn-ups (e.g., license renewals)
General Office & Administrative Duties
Receive and process incoming mail, including checks and deposits (as applicable)
Perform basic office administrative tasks to support daily operations
Communicate with internal teams via
Microsoft Teams
Maintain organized records and documentation within systems
Technology & Systems Used
ConnectWise
(primary system – used for the majority of the day)
Quoter
Microsoft Teams
Vendor portals and licensing platforms
Basic office tools (email, ticketing systems)
Advanced Excel skills are not required.
Required Qualifications
Strong organizational and administrative skills with exceptional attention to detail
Comfort working in technology-enabled systems and learning new platforms
Ability to manage multiple tasks and respond to real-time updates throughout the day
Clear written and verbal communication skills
Ability to follow defined processes and maintain accurate records
Preferred Qualifications
Prior experience in an office, operations, billing, or procurement support role
Exposure to IT environments, MSPs, or technology services (preferred but not required)
Experience working with ticketing or workflow systems
Prior experience with Connectwise (preferred)
Prior experience with Quoter (preferred)
Key Skills & Competencies
Organization and follow-through
Detail orientation and accuracy
Comfort with technical data and systems
Vendor communication
Process adherence and documentation
#J-18808-Ljbffr
ConnectWise
and
Quoter . While this position is administrative in nature, successful candidates will be comfortable working with technical information, vendors, and billing-related data.
Key Responsibilities
Procurement & Vendor Support
Place and fulfill orders for hardware, software, and licenses through approved vendors and distributors (e.g., Ingram, Tech Data, Pax8, Fortinet, 3CX, Citrix, and regional suppliers)
Manage vendor communications related to pricing, availability, renewals, and order fulfillment
Process approved quotes and ensure orders align with customer approvals and internal tickets
Update tickets to reflect order completion and ensure proper handoff to billing
Operational & Billing Support
Work primarily within
ConnectWise
to:
Maintain accurate client, user, and device records
Support real-time updates for user adds/removals tied to billing units
Ensure audit trails are maintained through proper ticket documentation
Support the accuracy of recurring billing data by ensuring usernames, machine names, and subscribed services align with customer invoices
Collaborate closely with Operations, Finance, and Billing teams to ensure data integrity
Quoting & Administrative Support
Assist with vendor quote requests using
Quoter
Apply standard markup guidelines when generating or supporting quotes
Track approvals and ensure quotes align to internal pricing structures
Support vendor renewals and annual service turn-ups (e.g., license renewals)
General Office & Administrative Duties
Receive and process incoming mail, including checks and deposits (as applicable)
Perform basic office administrative tasks to support daily operations
Communicate with internal teams via
Microsoft Teams
Maintain organized records and documentation within systems
Technology & Systems Used
ConnectWise
(primary system – used for the majority of the day)
Quoter
Microsoft Teams
Vendor portals and licensing platforms
Basic office tools (email, ticketing systems)
Advanced Excel skills are not required.
Required Qualifications
Strong organizational and administrative skills with exceptional attention to detail
Comfort working in technology-enabled systems and learning new platforms
Ability to manage multiple tasks and respond to real-time updates throughout the day
Clear written and verbal communication skills
Ability to follow defined processes and maintain accurate records
Preferred Qualifications
Prior experience in an office, operations, billing, or procurement support role
Exposure to IT environments, MSPs, or technology services (preferred but not required)
Experience working with ticketing or workflow systems
Prior experience with Connectwise (preferred)
Prior experience with Quoter (preferred)
Key Skills & Competencies
Organization and follow-through
Detail orientation and accuracy
Comfort with technical data and systems
Vendor communication
Process adherence and documentation
#J-18808-Ljbffr