Advanced Medical Support Assistant
U.S. Department of Veterans Affairs, Charleston, SC, United States
Summary
The Advanced Medical Support Assistant (AMSA) serves as a Medical Support for Mental Health Service and has the ability to fully perform the duties/functions related to all aspects of the full performance Advanced Medical Support Assistant - GS-0679-06 position in Charleston under the Mental Health Service Line. The 2‑page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements
United States Citizenship: Non‑citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
English Language Proficiency: Applicants appointed to direct patient care positions must be proficient in spoken and written English
Experience: Six months experience of clerical‑office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
OR Education: One year above high school
OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
Grade Determinations: Must possess one (1) full year (52 weeks) of experience equivalent to the next lower grade level (GS‑05)
Reference: For more information on this qualification standard – please visit https://www.va.gov/ohrm/QualificationStandards/
The full performance level of this vacancy is GS‑06
Physical Requirements: The work of the positions is primarily sedentary; however, some walking, standing, bending, stooping and carrying of small items such as files may be required
The actual grade at which an applicant may be selected for this vacancy is GS‑06
Duties
Total Rewards of an Allied Health Professional: The Advanced Medical Support Assistant (MSA) position provides medical administrative support to the Mental Health Service and is an integral member of the outpatient clinic team to effectively carry out day‑to‑day administrative operations of the clinic
Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending documents to scanning
The incumbent responsible for coordinating information and actions related to patient care services on the phone—including, but not limited to the following: familiar with the MSA‑related VHA Directives for outpatient scheduling processes and procedures; process for managing patients when patient demand exceeds current clinic capacity; priority scheduling for mental health services and inpatient hospital care
Knowledge of patient eligibility for VA medical care—priorities for care, release of information, HIPAA laws and the Medical Fee Basis programs
Performs duties including— but not limited to: updating demographic information, updating BMS whiteboard, collecting insurance for third‑party collections and processing patient movements
Must demonstrate technical expertise in the use of multiple systems (i.e., Vista and GUI) and current computer technology
Skills in compiling readily available data from prescribed sources
Possess working knowledge of outpatient and clinic processes and services
Provide administrative support to a variety of staff and other members of the interdisciplinary team
Must provide excellent customer service and must adhere to VA local, national and service policies and procedures
Performs other clerical duties in the Mental Health Service as assigned
Work schedule: Monday – Friday 08:00 am to 4:30 pm
Pay: Competitive salary and regular salary increases; a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (above minimum rate of the grade)
Paid Time Off: 37–50 days of annual paid time offer per year (13–26 days of annual leave—13 days of sick leave—11 paid federal holidays per year); selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience
Parental Leave: After 12 months of employment—up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child
Child Care Subsidy: After 60 days of employment—full‑time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
Retirement: Traditional federal pension (5 years vesting) and federal 401(k) with up to 5% in contributions by VA; insurance: federal health/vision/dental/term life/long‑term care (many federal insurance programs can be carried into retirement)
Telework: Ad‑hoc available (Functional Statement #: 10623F)
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The Advanced Medical Support Assistant (AMSA) serves as a Medical Support for Mental Health Service and has the ability to fully perform the duties/functions related to all aspects of the full performance Advanced Medical Support Assistant - GS-0679-06 position in Charleston under the Mental Health Service Line. The 2‑page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements
United States Citizenship: Non‑citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
English Language Proficiency: Applicants appointed to direct patient care positions must be proficient in spoken and written English
Experience: Six months experience of clerical‑office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
OR Education: One year above high school
OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
Grade Determinations: Must possess one (1) full year (52 weeks) of experience equivalent to the next lower grade level (GS‑05)
Reference: For more information on this qualification standard – please visit https://www.va.gov/ohrm/QualificationStandards/
The full performance level of this vacancy is GS‑06
Physical Requirements: The work of the positions is primarily sedentary; however, some walking, standing, bending, stooping and carrying of small items such as files may be required
The actual grade at which an applicant may be selected for this vacancy is GS‑06
Duties
Total Rewards of an Allied Health Professional: The Advanced Medical Support Assistant (MSA) position provides medical administrative support to the Mental Health Service and is an integral member of the outpatient clinic team to effectively carry out day‑to‑day administrative operations of the clinic
Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending documents to scanning
The incumbent responsible for coordinating information and actions related to patient care services on the phone—including, but not limited to the following: familiar with the MSA‑related VHA Directives for outpatient scheduling processes and procedures; process for managing patients when patient demand exceeds current clinic capacity; priority scheduling for mental health services and inpatient hospital care
Knowledge of patient eligibility for VA medical care—priorities for care, release of information, HIPAA laws and the Medical Fee Basis programs
Performs duties including— but not limited to: updating demographic information, updating BMS whiteboard, collecting insurance for third‑party collections and processing patient movements
Must demonstrate technical expertise in the use of multiple systems (i.e., Vista and GUI) and current computer technology
Skills in compiling readily available data from prescribed sources
Possess working knowledge of outpatient and clinic processes and services
Provide administrative support to a variety of staff and other members of the interdisciplinary team
Must provide excellent customer service and must adhere to VA local, national and service policies and procedures
Performs other clerical duties in the Mental Health Service as assigned
Work schedule: Monday – Friday 08:00 am to 4:30 pm
Pay: Competitive salary and regular salary increases; a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (above minimum rate of the grade)
Paid Time Off: 37–50 days of annual paid time offer per year (13–26 days of annual leave—13 days of sick leave—11 paid federal holidays per year); selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience
Parental Leave: After 12 months of employment—up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child
Child Care Subsidy: After 60 days of employment—full‑time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
Retirement: Traditional federal pension (5 years vesting) and federal 401(k) with up to 5% in contributions by VA; insurance: federal health/vision/dental/term life/long‑term care (many federal insurance programs can be carried into retirement)
Telework: Ad‑hoc available (Functional Statement #: 10623F)
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