Case Management Investigator (Remote) - WI
Gainwell Technologies, Madison, WI, United States
Summary
This is a unique, specialized position offering comprehensive training—perfect for individuals with or without prior experience. If you have an interest or background in areas such as law (probate, elder law, Medicaid, subrogation), real estate valuation, investigations, or collections, this could be a great fit. In this role, you’ll manage your own caseload from start to finish—researching and investigating assets, filing probate claims, working with attorneys and stakeholders, and following each case through to closure or payment. No two cases are alike, making each day varied and engaging. We’re a small, friendly local office backed by a national company, offering excellent opportunities for career growth.
Your role in our mission
Professionally handle incoming and outgoing calls with attorneys, court staff, clients, recipients, and family members.
Manage and maintain a variety of cases with accurate and up-to-date notes from creation to recovery.
Research and verify third-party liability, probate, and beneficiary assets.
Prepare and submit correspondence, liens, claims, and other legal documents.
Negotiate and settle claim or lien amounts in accordance with contract guidelines.
Resolve claim disputes and collaborate with attorneys and stakeholders to ensure timely progress.
Conduct follow-ups on case status and payment updates.
Analyze case information from multiple sources to draw informed conclusions.
Prioritize critical events and ensure all internal and legal deadlines are met.
What We\'re Looking For
High School Diploma or GED required; Associate’s degree preferred.
Minimum of five (5) years of experience in a related field.
Experience in a legal office, Medicaid office, or related environment a plus.
Background as a paralegal, legal assistant, caseworker, or experience with real estate documentation is preferred.
Proficiency in Microsoft Outlook, Word, and Excel.
Knowledge of Medicaid and/or Medicare preferred.
Bilingual (Spanish/English) a plus.
What You Should Expect In This Role
This is a hybrid position based in Irving, TX, requiring 1–2 days onsite per week.
The role includes a mandatory two-month onsite training period.
The work and training schedule is Monday through Friday, 8:00 AM to 5:00 PM.
Video participation is required for all interviews and during the first week of orientation.
To work effectively as a teleworker or hybrid position with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
Compensation and Benefits
The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time employees are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.
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This is a unique, specialized position offering comprehensive training—perfect for individuals with or without prior experience. If you have an interest or background in areas such as law (probate, elder law, Medicaid, subrogation), real estate valuation, investigations, or collections, this could be a great fit. In this role, you’ll manage your own caseload from start to finish—researching and investigating assets, filing probate claims, working with attorneys and stakeholders, and following each case through to closure or payment. No two cases are alike, making each day varied and engaging. We’re a small, friendly local office backed by a national company, offering excellent opportunities for career growth.
Your role in our mission
Professionally handle incoming and outgoing calls with attorneys, court staff, clients, recipients, and family members.
Manage and maintain a variety of cases with accurate and up-to-date notes from creation to recovery.
Research and verify third-party liability, probate, and beneficiary assets.
Prepare and submit correspondence, liens, claims, and other legal documents.
Negotiate and settle claim or lien amounts in accordance with contract guidelines.
Resolve claim disputes and collaborate with attorneys and stakeholders to ensure timely progress.
Conduct follow-ups on case status and payment updates.
Analyze case information from multiple sources to draw informed conclusions.
Prioritize critical events and ensure all internal and legal deadlines are met.
What We\'re Looking For
High School Diploma or GED required; Associate’s degree preferred.
Minimum of five (5) years of experience in a related field.
Experience in a legal office, Medicaid office, or related environment a plus.
Background as a paralegal, legal assistant, caseworker, or experience with real estate documentation is preferred.
Proficiency in Microsoft Outlook, Word, and Excel.
Knowledge of Medicaid and/or Medicare preferred.
Bilingual (Spanish/English) a plus.
What You Should Expect In This Role
This is a hybrid position based in Irving, TX, requiring 1–2 days onsite per week.
The role includes a mandatory two-month onsite training period.
The work and training schedule is Monday through Friday, 8:00 AM to 5:00 PM.
Video participation is required for all interviews and during the first week of orientation.
To work effectively as a teleworker or hybrid position with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
Compensation and Benefits
The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time employees are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.
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