Receptionist/Front Office Assistant
Price Benowitz LLP, Washington, District of Columbia, United States
Position Overview
We are seeking a highly organized and personable Receptionist/Office Assistant to serve as the front desk point of contact for our Personal Injury Practice Group. This role is critical to ensuring a smooth, professional, and welcoming office experience for clients, visitors, and staff.
This is a fully in-office position requiring a consistent presence Monday through Friday, 9:00 AM to 6:00 PM (ET). The ideal candidate thrives in a fast-paced environment, excels in customer service, and takes pride in maintaining an organized and efficient office.
Key Responsibilities
Front Desk & Reception (Primary Focus)
Serve as the first point of contact for all clients, guests, and visitors, delivering a professional and welcoming experience
Monitor office entry and manage door access for guests and clients
Operate a multi-line phone system to answer and route incoming calls promptly and accurately
Review case information in SmartAdvocate to direct calls to the appropriate staff
Manage and distribute main voicemail inbox, ensuring timely follow-up
Client Service & Office Coordination
Provide exceptional customer service to in-office and remote team members
Liaise with intake specialists to assist with new client matters and proper case assignment
Maintain strict confidentiality of all client information and adhere to data privacy standards
Receive, scan, and distribute all incoming mail, including sensitive legal and medical documents
Prepare and coordinate outgoing mail and packages
Support accounting processes by assisting with depositing funds and tracking payments
Office Operations & Support
Maintain a clean, organized, and professional reception and common areas
Restock and order office and kitchenette supplies
Coordinate office lunches and vendor deliveries as needed
Set up and break down conference rooms for meetings, depositions, and events
Qualifications
Prior experience in a receptionist, front desk, or office assistant role strongly preferred
Excellent communication and interpersonal skills with a polished, professional demeanor
Strong organizational skills with the ability to multitask in a fast-paced environment
Experience with multi-line phone systems (Zoom Phone preferred)
Familiarity with case management software (SmartAdvocate preferred)
Understanding of AI tools (e.g., Foundation AI) and associated confidentiality considerations in a legal setting
High level of discretion when handling confidential and sensitive information
Schedule & Location
In-office: Washington, D.C.
Monday – Friday, 9:00 AM – 6:00 PM
Compensation:
The hourly rate for this position ranges from $18-$20/Hour, with the final rate to be determined by the Hiring Manager, based on the candidate’s credentials, experience level, and overall skill set.
Benefits:
At Price Benowitz LLP we offer a comprehensive healthcare benefits package in compliance with the Wage Transparency Omnibus Amendment Act of 2023.
Why Join Price Benowitz?
Collaborative and supportive team environment
Opportunity to be the face of the office and play a key role in client experience
Exposure to a dynamic and growing Personal Injury practice
Stable, full-time in-office position with consistent schedule
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We are seeking a highly organized and personable Receptionist/Office Assistant to serve as the front desk point of contact for our Personal Injury Practice Group. This role is critical to ensuring a smooth, professional, and welcoming office experience for clients, visitors, and staff.
This is a fully in-office position requiring a consistent presence Monday through Friday, 9:00 AM to 6:00 PM (ET). The ideal candidate thrives in a fast-paced environment, excels in customer service, and takes pride in maintaining an organized and efficient office.
Key Responsibilities
Front Desk & Reception (Primary Focus)
Serve as the first point of contact for all clients, guests, and visitors, delivering a professional and welcoming experience
Monitor office entry and manage door access for guests and clients
Operate a multi-line phone system to answer and route incoming calls promptly and accurately
Review case information in SmartAdvocate to direct calls to the appropriate staff
Manage and distribute main voicemail inbox, ensuring timely follow-up
Client Service & Office Coordination
Provide exceptional customer service to in-office and remote team members
Liaise with intake specialists to assist with new client matters and proper case assignment
Maintain strict confidentiality of all client information and adhere to data privacy standards
Receive, scan, and distribute all incoming mail, including sensitive legal and medical documents
Prepare and coordinate outgoing mail and packages
Support accounting processes by assisting with depositing funds and tracking payments
Office Operations & Support
Maintain a clean, organized, and professional reception and common areas
Restock and order office and kitchenette supplies
Coordinate office lunches and vendor deliveries as needed
Set up and break down conference rooms for meetings, depositions, and events
Qualifications
Prior experience in a receptionist, front desk, or office assistant role strongly preferred
Excellent communication and interpersonal skills with a polished, professional demeanor
Strong organizational skills with the ability to multitask in a fast-paced environment
Experience with multi-line phone systems (Zoom Phone preferred)
Familiarity with case management software (SmartAdvocate preferred)
Understanding of AI tools (e.g., Foundation AI) and associated confidentiality considerations in a legal setting
High level of discretion when handling confidential and sensitive information
Schedule & Location
In-office: Washington, D.C.
Monday – Friday, 9:00 AM – 6:00 PM
Compensation:
The hourly rate for this position ranges from $18-$20/Hour, with the final rate to be determined by the Hiring Manager, based on the candidate’s credentials, experience level, and overall skill set.
Benefits:
At Price Benowitz LLP we offer a comprehensive healthcare benefits package in compliance with the Wage Transparency Omnibus Amendment Act of 2023.
Why Join Price Benowitz?
Collaborative and supportive team environment
Opportunity to be the face of the office and play a key role in client experience
Exposure to a dynamic and growing Personal Injury practice
Stable, full-time in-office position with consistent schedule
#J-18808-Ljbffr