Community Service Representative, ANS
Accenture, Fort Myers, FL, United States
You’ve Never Been Satisfied with "Good Enough."
You want to make an impact, not just manage projects, but change how the world gets built. At
Accenture Infrastructure & Capital Projects , you’ll do exactly that. You’ll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving — and do it smarter, safer, and more sustainably than ever before.
You'll work alongside people who think big and act bold — project managers, engineers, technologists, and strategists who blend real‑world experience with digital innovation and AI. Together, we’re transforming how capital projects are planned, managed, and executed, creating a better way to build for the future.
Responsibilities
Develop, coordinate, promote, and implement the client’s customer service goals and objectives.
Provide proactive customer assistance and advocacy regarding utility billing issues.
Serve as the spokesperson for the client on all issues with the media and various community groups (e.g., schools, civic organizations, homeowners associations).
Actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities.
Serve as a resource for builders and developers regarding connections within our service areas.
Represent the client before other governmental agencies, including city and county commission meetings.
Produce and coordinate publications, brochures, newsletters, videos, web information, and other materials.
Initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations.
Develop strategies and methods to enhance and encourage public involvement.
Prepare and present written and verbal communications for various audiences.
Work onsite at client site to enable delivery and cultivate client relationships.
Participate in in‑person time for collaboration, learning and building relationships with clients, peers, leaders and communities, with flexible support for work/life needs.
Qualifications
Bachelor's degree in communications, public administration, business, planning/community development, or a related field.
At least five years of hands‑on experience in customer/public assistance work.
Bonus Experience
Successfully built a team approach to customer problem‑solving and resolved complex issues.
Experience presenting to elected officials, civic organizations, and neighborhood groups.
Skill in making sound decisions and exercising sound judgment in various situations.
Proficiency in coordinating customer service issues with officials and the public.
Ability to establish effective relationships with diverse groups, including the public, co‑workers, and officials.
Strong communication skills, both oral and written, with the ability to present information clearly.
Knowledge of public relations strategies, media relations, and public involvement techniques.
Skill in designing and managing public involvement programs and promotional materials.
Capable of working both independently and as part of a team to achieve goals.
Experience in problem‑solving, utilizing analytical skills to address customer concerns and resolve issues.
Accommodation and EEO Statements
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.
We believe that no one should be discriminated against because of their differences. Employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is an EEO and affirmative action employer of females, minorities, veterans, and individuals with disabilities. We are committed to providing veteran employment opportunities to our service men and women.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Disclose of sealed or expunged records of conviction or arrest is not required in the hiring process. A criminal conviction history is not an absolute bar to employment. We will not discriminate based on inquiries about compensation information.
California residents or those who will work from Los Angeles County must review additional notifications for applicants and employees and follow the information as required by state law.
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You want to make an impact, not just manage projects, but change how the world gets built. At
Accenture Infrastructure & Capital Projects , you’ll do exactly that. You’ll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving — and do it smarter, safer, and more sustainably than ever before.
You'll work alongside people who think big and act bold — project managers, engineers, technologists, and strategists who blend real‑world experience with digital innovation and AI. Together, we’re transforming how capital projects are planned, managed, and executed, creating a better way to build for the future.
Responsibilities
Develop, coordinate, promote, and implement the client’s customer service goals and objectives.
Provide proactive customer assistance and advocacy regarding utility billing issues.
Serve as the spokesperson for the client on all issues with the media and various community groups (e.g., schools, civic organizations, homeowners associations).
Actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities.
Serve as a resource for builders and developers regarding connections within our service areas.
Represent the client before other governmental agencies, including city and county commission meetings.
Produce and coordinate publications, brochures, newsletters, videos, web information, and other materials.
Initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations.
Develop strategies and methods to enhance and encourage public involvement.
Prepare and present written and verbal communications for various audiences.
Work onsite at client site to enable delivery and cultivate client relationships.
Participate in in‑person time for collaboration, learning and building relationships with clients, peers, leaders and communities, with flexible support for work/life needs.
Qualifications
Bachelor's degree in communications, public administration, business, planning/community development, or a related field.
At least five years of hands‑on experience in customer/public assistance work.
Bonus Experience
Successfully built a team approach to customer problem‑solving and resolved complex issues.
Experience presenting to elected officials, civic organizations, and neighborhood groups.
Skill in making sound decisions and exercising sound judgment in various situations.
Proficiency in coordinating customer service issues with officials and the public.
Ability to establish effective relationships with diverse groups, including the public, co‑workers, and officials.
Strong communication skills, both oral and written, with the ability to present information clearly.
Knowledge of public relations strategies, media relations, and public involvement techniques.
Skill in designing and managing public involvement programs and promotional materials.
Capable of working both independently and as part of a team to achieve goals.
Experience in problem‑solving, utilizing analytical skills to address customer concerns and resolve issues.
Accommodation and EEO Statements
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.
We believe that no one should be discriminated against because of their differences. Employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is an EEO and affirmative action employer of females, minorities, veterans, and individuals with disabilities. We are committed to providing veteran employment opportunities to our service men and women.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Disclose of sealed or expunged records of conviction or arrest is not required in the hiring process. A criminal conviction history is not an absolute bar to employment. We will not discriminate based on inquiries about compensation information.
California residents or those who will work from Los Angeles County must review additional notifications for applicants and employees and follow the information as required by state law.
#J-18808-Ljbffr