Shift Supervisor
CVS Health, Lahaina, HI, United States
Position Summary
A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions
Management – Work effectively with store management and store crews; supervise the store’s crew through assigning, directing, and following up all activities; effectively communicate information to and from management and crews.
Customer Service – Assist customers with questions, problems and complaints; promote CVS customer service culture; handle all customer relations issues in accordance with company policy and maintain a positive shopping experience for all customers; maintain customer and patient confidentiality.
Merchandise & Presentation – Price merchandise, stock shelves, execute displays, signs and inventory of weekly, promotional and seasonal merchandise; execute the display and maintenance of off‑shelf merchandise; reset departments following POGs.
Required Qualifications
Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication skills and supervision skills.
Ability to work a flexible schedule, including early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail supervisor.
Education
High School Diploma or Equivalent Preferred but not Required.
Anticipated Weekly Hours
35
Time Type
Full time
Pay Range
$18.00 - $27.00
Benefits
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions
Management – Work effectively with store management and store crews; supervise the store’s crew through assigning, directing, and following up all activities; effectively communicate information to and from management and crews.
Customer Service – Assist customers with questions, problems and complaints; promote CVS customer service culture; handle all customer relations issues in accordance with company policy and maintain a positive shopping experience for all customers; maintain customer and patient confidentiality.
Merchandise & Presentation – Price merchandise, stock shelves, execute displays, signs and inventory of weekly, promotional and seasonal merchandise; execute the display and maintenance of off‑shelf merchandise; reset departments following POGs.
Required Qualifications
Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication skills and supervision skills.
Ability to work a flexible schedule, including early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail supervisor.
Education
High School Diploma or Equivalent Preferred but not Required.
Anticipated Weekly Hours
35
Time Type
Full time
Pay Range
$18.00 - $27.00
Benefits
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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