Customer Service Representative - Bozeman Airport
Enterprise, Bozeman, MT, United States
Overview
Enterprise Mobility, operating Enterprise Rent‑A‑Car, National Car Rental and Alamo brands, is hiring a Customer Experience Representative (CXR). The Representative provides superior, friendly transactions, offers company‑approved services, and facilitates the rental process at Bozeman Yellowstone International Airport (BZN) – 850 Gallatin Field Road, Belgrade, MT, 59714. This position pays $23 per hour plus bonus and commission opportunities (potential for $12,000 in annual bonus and commission).
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended health benefits (medical, prescription drug, dental, and vision)
Life insurance
Training and development
Schedule
Monday: 8:00 am to 5:00 pm
Tuesday: 8:00 am to 5:00 pm
Wednesday: 8:00 am to 5:00 pm
Thursday: OFF
Friday: OFF
Saturday: 8:00 am to 5:00 pm
Sunday: 8:00 am to 5:00 pm
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner.
Provide superior, efficient customer service by explaining rental terms, vehicle features, and additional services.
Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other equipment.
Offer directions, maps, local area information and other helpful service information.
Answer incoming calls for reservations, rate quotes, general questions and provide information and resolution for customers, other branches and vendors.
Place outgoing calls for callback management and miscellaneous calls as assigned.
Assist in assessing condition of rental upon return.
Notify management of known customer problems, vehicle problems and required vehicle maintenance.
Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training.
Perform miscellaneous and backup job‑related duties as assigned.
Seek to improve job performance through self‑assessment, skill development, training and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Qualifications
High School Diploma or G.E.D. required.
Valid driver license with no more than 2 moving violations and/or at‑fault accidents within the past three years.
No drug or alcohol‑related convictions on driving record within the past five years.
Must be authorized to work in the United States without requiring work‑authorization sponsorship.
Must be at least 18 years old.
Equal Opportunity Employer
Enterprise Mobility is an equal opportunity employer and encourages applications from qualified veterans, persons with disabilities (including disabled veterans), women, African Americans, Asians, Native Americans, Hispanics, and other minorities. This company offers reasonable accommodations for qualified individuals with disabilities. The company does not discriminate against any protected class for hiring, hiring circumstances or termination of employment.
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Enterprise Mobility, operating Enterprise Rent‑A‑Car, National Car Rental and Alamo brands, is hiring a Customer Experience Representative (CXR). The Representative provides superior, friendly transactions, offers company‑approved services, and facilitates the rental process at Bozeman Yellowstone International Airport (BZN) – 850 Gallatin Field Road, Belgrade, MT, 59714. This position pays $23 per hour plus bonus and commission opportunities (potential for $12,000 in annual bonus and commission).
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended health benefits (medical, prescription drug, dental, and vision)
Life insurance
Training and development
Schedule
Monday: 8:00 am to 5:00 pm
Tuesday: 8:00 am to 5:00 pm
Wednesday: 8:00 am to 5:00 pm
Thursday: OFF
Friday: OFF
Saturday: 8:00 am to 5:00 pm
Sunday: 8:00 am to 5:00 pm
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner.
Provide superior, efficient customer service by explaining rental terms, vehicle features, and additional services.
Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other equipment.
Offer directions, maps, local area information and other helpful service information.
Answer incoming calls for reservations, rate quotes, general questions and provide information and resolution for customers, other branches and vendors.
Place outgoing calls for callback management and miscellaneous calls as assigned.
Assist in assessing condition of rental upon return.
Notify management of known customer problems, vehicle problems and required vehicle maintenance.
Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training.
Perform miscellaneous and backup job‑related duties as assigned.
Seek to improve job performance through self‑assessment, skill development, training and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Qualifications
High School Diploma or G.E.D. required.
Valid driver license with no more than 2 moving violations and/or at‑fault accidents within the past three years.
No drug or alcohol‑related convictions on driving record within the past five years.
Must be authorized to work in the United States without requiring work‑authorization sponsorship.
Must be at least 18 years old.
Equal Opportunity Employer
Enterprise Mobility is an equal opportunity employer and encourages applications from qualified veterans, persons with disabilities (including disabled veterans), women, African Americans, Asians, Native Americans, Hispanics, and other minorities. This company offers reasonable accommodations for qualified individuals with disabilities. The company does not discriminate against any protected class for hiring, hiring circumstances or termination of employment.
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