Registrar Services Assistant
Virginia Commonwealth University, Richmond, VA, United States
Unit:
Office of Strategic Enrollment Management
Department:
Office of the University Registrar
Duties & Responsibilities
VCU’s Office of the University Registrar (OUR) is actively searching for a Registrar Services Assistant. The Registrar Services Assistant is a part‑time, hourly position that provides general support to the Registrar Services Coordinator and helps ensure smooth daily operations in the Office of the University Registrar. This position assists with a variety of tasks related to student records, registration, transcripts and enrollment services.
Core Responsibilities
Serving as an initial point of contact for customers such as students, faculty, and staff by answering phones and responding to department emails.
In‑person customer service including greeting and assisting walk‑in visitors to the Office of the University Registrar.
Scanning and filing documents using the appropriate record systems.
Ensure information is handled in a confidential and professional manner in line with university policies and FERPA regulations.
Other administrative duties as assigned, while maintaining confidentiality and professional conduct in line with university policies and FERPA regulations.
Work Days/hours
Availability required Monday – Friday, between 8:00 AM and 5:00 PM, based on departmental needs.
This is a fully in‑person role with no flexibility for remote work.
Qualifications
Minimum Qualifications
High school diploma or equivalent.
Strong communication and customer service skills.
Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace.
Ability to manage multiple tasks and maintain attention to detail.
Ability to handle large volumes of calls in a friendly and professional manner.
Ability to organize and prioritize workload efficiently and in a timely manner, in order to complete job responsibilities.
Dependable, punctual, and capable of working independently or as part of a team.
Demonstrated ability to maintain confidentiality and exercise sound judgment.
Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.
Preferred Qualifications
Experience in a higher education or administrative office setting.
Familiarity with student information systems (e.g., Banner, PeopleSoft, etc.).
Salary Range:
$13.50/Hr
FLSA Exemption Status:
Non‑Exempt
Hours per Week:
20
Restricted Position:
No
ORP Eligible:
No
Flexible Work Arrangement:
Fully Onsite
University Job Title:
35111N - Coordinator SS 1
Posting Closes:
4/26/26 at 11:55PM
#J-18808-Ljbffr
Office of Strategic Enrollment Management
Department:
Office of the University Registrar
Duties & Responsibilities
VCU’s Office of the University Registrar (OUR) is actively searching for a Registrar Services Assistant. The Registrar Services Assistant is a part‑time, hourly position that provides general support to the Registrar Services Coordinator and helps ensure smooth daily operations in the Office of the University Registrar. This position assists with a variety of tasks related to student records, registration, transcripts and enrollment services.
Core Responsibilities
Serving as an initial point of contact for customers such as students, faculty, and staff by answering phones and responding to department emails.
In‑person customer service including greeting and assisting walk‑in visitors to the Office of the University Registrar.
Scanning and filing documents using the appropriate record systems.
Ensure information is handled in a confidential and professional manner in line with university policies and FERPA regulations.
Other administrative duties as assigned, while maintaining confidentiality and professional conduct in line with university policies and FERPA regulations.
Work Days/hours
Availability required Monday – Friday, between 8:00 AM and 5:00 PM, based on departmental needs.
This is a fully in‑person role with no flexibility for remote work.
Qualifications
Minimum Qualifications
High school diploma or equivalent.
Strong communication and customer service skills.
Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace.
Ability to manage multiple tasks and maintain attention to detail.
Ability to handle large volumes of calls in a friendly and professional manner.
Ability to organize and prioritize workload efficiently and in a timely manner, in order to complete job responsibilities.
Dependable, punctual, and capable of working independently or as part of a team.
Demonstrated ability to maintain confidentiality and exercise sound judgment.
Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.
Preferred Qualifications
Experience in a higher education or administrative office setting.
Familiarity with student information systems (e.g., Banner, PeopleSoft, etc.).
Salary Range:
$13.50/Hr
FLSA Exemption Status:
Non‑Exempt
Hours per Week:
20
Restricted Position:
No
ORP Eligible:
No
Flexible Work Arrangement:
Fully Onsite
University Job Title:
35111N - Coordinator SS 1
Posting Closes:
4/26/26 at 11:55PM
#J-18808-Ljbffr