Operations Associate & Delivery Driver
Rinse, New York, NY, United States
As a core member of our Local Operations team, you will play a critical role in executing both delivery and warehouse operations as we scale Rinse in New York. This hybrid role combines daytime route driving with operational support, ensuring orders are processed, quality‑checked, and delivered on time.
You’ll be the face of Rinse for our business customers while also supporting behind‑the‑scenes operations that keep the business running efficiently.
ABOUT THE ROLE
Pay: $20/hr (first 30 days training), then $21–$22/hr.
Mileage reimbursement: $0.70/mile (non‑taxed).
SCHEDULE
Tuesday: 6:00 AM – 2:00 PM
All other weekdays: 8:00 AM – 4:00 PM
Weekends: As needed based on business demand
Employment type: Full‑time, W‑2.
Applicants will be required to submit to a DMV check prior to commencing employment.
PERKS & BENEFITS
Mileage reimbursement + mobile data reimbursement
Health benefits (Medical, Dental, Vision for full‑time employees)
401(k), paid time off, and snacks at the office
Up to 72 hours of paid sick leave
Free laundry and dry cleaning credits
$10 Rinse credit for every 10 routes completed
Equity eligibility after 90 days
Career growth opportunities (many managers started as Valets)
IN THIS ROLE, YOU WILL DO DELIVERY OPERATIONS
Drive delivery routes using your personal vehicle (Brooklyn & Manhattan)
Pick up and deliver laundry from our East Williamsburg warehouse
Provide best‑in‑class customer service to business clients
Ensure timely, accurate route execution and SLA adherence
Act as the face of Rinse during all customer interactions
Drive occasional routes to gain on‑the‑ground experience and support Valets as needed
OPERATIONS & WAREHOUSE SUPPORT
Perform quality control and inventory checks on customer orders
Ensure orders are properly prepared and staged for delivery
Troubleshoot delivery and order issues in real time
Support Valets (drivers) throughout their shifts
Partner with Customer Care to resolve customer issues and special requests
Identify operational challenges and help improve processes
Assist with route coverage as needed
AS THE IDEAL CANDIDATE, YOU ARE…
Have a valid driver’s license with a clean driving record (DMV check required). Must be Zipcar & Enterprise Eligible.
Have a reliable 4‑door vehicle
Have a GPS‑enabled smartphone
Are able to lift 50 lbs
Possess strong customer service and communication skills
Are comfortable using tools like Slack, Google Docs, and mobile apps
Can multitask and thrive in a fast‑paced environment
Capable of working independently while collaborating with multiple teams
Willing to adapt, take ownership, and support a growing operation
WHY WORK AT RINSE
Be part of a high‑caliber, collaborative team that values learning and growth
Work in a fast‑paced, team‑oriented environment where culture and values matter
Gain hands‑on experience across both delivery and operations
Help shape and scale operations in a growing New York market
This is an exciting opportunity for any motivated, hard‑working, quick‑learner to join our team and be given the chance to help Rinse New York grow with the market.
ABOUT RINSE
Rinse (www.rinse.com) is the first and largest national brand in clothing care. By delivering a vastly better laundry and dry cleaning experience, we’re tackling a massive consumer problem. We achieve this through smart scheduling, exceptional quality, and in‑house logistics, all powered by a robust technology infrastructure. We have created a differentiated service our customers love and a highly scalable, profitable business model.
Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we do and know we’re the team to do it. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Austin, Seattle, and Toronto. This is a very exciting time to join our company and help us scale nationwide, while learning from a leadership team that collectively has over 80+ years of experience at Rinse.
#J-18808-Ljbffr
You’ll be the face of Rinse for our business customers while also supporting behind‑the‑scenes operations that keep the business running efficiently.
ABOUT THE ROLE
Pay: $20/hr (first 30 days training), then $21–$22/hr.
Mileage reimbursement: $0.70/mile (non‑taxed).
SCHEDULE
Tuesday: 6:00 AM – 2:00 PM
All other weekdays: 8:00 AM – 4:00 PM
Weekends: As needed based on business demand
Employment type: Full‑time, W‑2.
Applicants will be required to submit to a DMV check prior to commencing employment.
PERKS & BENEFITS
Mileage reimbursement + mobile data reimbursement
Health benefits (Medical, Dental, Vision for full‑time employees)
401(k), paid time off, and snacks at the office
Up to 72 hours of paid sick leave
Free laundry and dry cleaning credits
$10 Rinse credit for every 10 routes completed
Equity eligibility after 90 days
Career growth opportunities (many managers started as Valets)
IN THIS ROLE, YOU WILL DO DELIVERY OPERATIONS
Drive delivery routes using your personal vehicle (Brooklyn & Manhattan)
Pick up and deliver laundry from our East Williamsburg warehouse
Provide best‑in‑class customer service to business clients
Ensure timely, accurate route execution and SLA adherence
Act as the face of Rinse during all customer interactions
Drive occasional routes to gain on‑the‑ground experience and support Valets as needed
OPERATIONS & WAREHOUSE SUPPORT
Perform quality control and inventory checks on customer orders
Ensure orders are properly prepared and staged for delivery
Troubleshoot delivery and order issues in real time
Support Valets (drivers) throughout their shifts
Partner with Customer Care to resolve customer issues and special requests
Identify operational challenges and help improve processes
Assist with route coverage as needed
AS THE IDEAL CANDIDATE, YOU ARE…
Have a valid driver’s license with a clean driving record (DMV check required). Must be Zipcar & Enterprise Eligible.
Have a reliable 4‑door vehicle
Have a GPS‑enabled smartphone
Are able to lift 50 lbs
Possess strong customer service and communication skills
Are comfortable using tools like Slack, Google Docs, and mobile apps
Can multitask and thrive in a fast‑paced environment
Capable of working independently while collaborating with multiple teams
Willing to adapt, take ownership, and support a growing operation
WHY WORK AT RINSE
Be part of a high‑caliber, collaborative team that values learning and growth
Work in a fast‑paced, team‑oriented environment where culture and values matter
Gain hands‑on experience across both delivery and operations
Help shape and scale operations in a growing New York market
This is an exciting opportunity for any motivated, hard‑working, quick‑learner to join our team and be given the chance to help Rinse New York grow with the market.
ABOUT RINSE
Rinse (www.rinse.com) is the first and largest national brand in clothing care. By delivering a vastly better laundry and dry cleaning experience, we’re tackling a massive consumer problem. We achieve this through smart scheduling, exceptional quality, and in‑house logistics, all powered by a robust technology infrastructure. We have created a differentiated service our customers love and a highly scalable, profitable business model.
Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we do and know we’re the team to do it. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Austin, Seattle, and Toronto. This is a very exciting time to join our company and help us scale nationwide, while learning from a leadership team that collectively has over 80+ years of experience at Rinse.
#J-18808-Ljbffr