Patient Access Representative - Hospital (Full Time Days)
UnityPoint Health, Cedar Rapids, IA, United States
Shift: 8:00am to 4:30pm with rotating weekends. FTE/Hours per pay period: 1.0. Department: Patient Access. Job ID: 181215.
Overview
The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
Paid time off, parental leave, 401K matching, and an employee recognition program.
Dental and health insurance, paid holidays, short and long-term disability, and more, including pet insurance for your four-legged family members.
Early access to earned wages with Daily Pay, tuition reimbursement, and adoption assistance.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in the computer system. Ensures information source is appropriate and all required documentation is on file.
Maintains knowledge and understanding of insurance verification and insurance plans.
Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
Maintains ability to perform roles associated with patient self‑service registration processes.
Monitors and maintains multiple work queues.
Refers patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
Performs functions other than described due to extenuating circumstances.
Schedules walk‑in procedures and collaborates with central scheduling regarding other needs.
Qualifications
Education
High School Diploma or equivalent required.
Experience
Two (2) years of customer service or healthcare‑related experience preferred.
License/Certification
None.
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Overview
The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
Paid time off, parental leave, 401K matching, and an employee recognition program.
Dental and health insurance, paid holidays, short and long-term disability, and more, including pet insurance for your four-legged family members.
Early access to earned wages with Daily Pay, tuition reimbursement, and adoption assistance.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in the computer system. Ensures information source is appropriate and all required documentation is on file.
Maintains knowledge and understanding of insurance verification and insurance plans.
Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
Maintains ability to perform roles associated with patient self‑service registration processes.
Monitors and maintains multiple work queues.
Refers patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
Performs functions other than described due to extenuating circumstances.
Schedules walk‑in procedures and collaborates with central scheduling regarding other needs.
Qualifications
Education
High School Diploma or equivalent required.
Experience
Two (2) years of customer service or healthcare‑related experience preferred.
License/Certification
None.
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