Shop Flow Manager
Crain Buick GMC of Springdale, Fayetteville, AR, United States
Service Operations Coordinator (Shop Flow Manager)
Crain Kia of Fayetteville | High-Volume Service Department
We are not looking for a traditional service advisor.
We are hiring a
Service Operations Coordinator
— someone who can
control the flow of a fast-moving shop, manage multiple jobs at once, and ensure nothing gets stuck, missed, or delayed .
If you’ve worked in
dispatch, logistics, fleet maintenance, manufacturing scheduling, or a high-volume service environment , this role will feel familiar.
What You’ll Own (This is not a passive role)
You are responsible for
keeping the shop moving — at all times .
Dispatch and prioritize repair orders based on technician skill and workload
Track the status of every vehicle in the shop (nothing sits unnoticed)
Follow up with technicians in real time — not at the end of the day
Identify bottlenecks and solve them before they become problems
Coordinate with parts, advisors, and management to keep workflow efficient
Ensure work is completed in the right order, at the right time, by the right person
Hold the standard on urgency, communication, and execution
What We’re Looking For
This role is about
how you think , not just where you’ve worked.
You might come from:
Logistics / dispatch (trucking, delivery, operations)
Manufacturing or production scheduling
Aviation maintenance coordination
High-volume service or collision centers
You will stand out if you:
Naturally organize chaos and prioritize under pressure
Track multiple moving pieces without losing control
Follow up relentlessly without being asked
Take ownership when things fall behind and fix it
Communicate clearly and directly with a team
This Role Is NOT For Someone Who
Waits to be told what to do
Gets overwhelmed when things get busy
Avoids difficult conversations with technicians or team members
Is focused only on customer interaction and not internal execution
What Success Looks Like
No stalled repair orders
Technicians are consistently working on the right jobs
Work is flowing efficiently from check-in to completion
Problems are identified early and handled quickly
The entire shop runs with urgency and clarity
What You Get
Competitive pay based on experience and performance
Opportunity to step into a leadership role within operations
A fast-paced environment where strong operators stand out quickly
A team that values execution, accountability, and growth
#J-18808-Ljbffr
Crain Kia of Fayetteville | High-Volume Service Department
We are not looking for a traditional service advisor.
We are hiring a
Service Operations Coordinator
— someone who can
control the flow of a fast-moving shop, manage multiple jobs at once, and ensure nothing gets stuck, missed, or delayed .
If you’ve worked in
dispatch, logistics, fleet maintenance, manufacturing scheduling, or a high-volume service environment , this role will feel familiar.
What You’ll Own (This is not a passive role)
You are responsible for
keeping the shop moving — at all times .
Dispatch and prioritize repair orders based on technician skill and workload
Track the status of every vehicle in the shop (nothing sits unnoticed)
Follow up with technicians in real time — not at the end of the day
Identify bottlenecks and solve them before they become problems
Coordinate with parts, advisors, and management to keep workflow efficient
Ensure work is completed in the right order, at the right time, by the right person
Hold the standard on urgency, communication, and execution
What We’re Looking For
This role is about
how you think , not just where you’ve worked.
You might come from:
Logistics / dispatch (trucking, delivery, operations)
Manufacturing or production scheduling
Aviation maintenance coordination
High-volume service or collision centers
You will stand out if you:
Naturally organize chaos and prioritize under pressure
Track multiple moving pieces without losing control
Follow up relentlessly without being asked
Take ownership when things fall behind and fix it
Communicate clearly and directly with a team
This Role Is NOT For Someone Who
Waits to be told what to do
Gets overwhelmed when things get busy
Avoids difficult conversations with technicians or team members
Is focused only on customer interaction and not internal execution
What Success Looks Like
No stalled repair orders
Technicians are consistently working on the right jobs
Work is flowing efficiently from check-in to completion
Problems are identified early and handled quickly
The entire shop runs with urgency and clarity
What You Get
Competitive pay based on experience and performance
Opportunity to step into a leadership role within operations
A fast-paced environment where strong operators stand out quickly
A team that values execution, accountability, and growth
#J-18808-Ljbffr