Medical Customer Service Representative
TEKsystems, Dallas, TX, United States
Healthcare Customer Service Representative (Call Center)
Location:
Dallas, TX (On-site)
Pay Rate:
$18.00/hour (W2)
Schedule:
Full-time, Multiple Shifts Available
Placement Type:
Contract-to-Hire (6 months)
About the Role
We are hiring
Customer Service Representatives
to support a high-volume healthcare call center serving hospitals across Texas. This role is critical to ensuring patients, visitors, and internal staff are routed quickly and accurately to the right departments. This is an excellent opportunity for someone early in their career who has customer service or call center experience and is looking for
long-term stability
and the potential to convert to a permanent role.
Key Responsibilities
Answer a high volume of incoming calls (200-500 per day; average call ~60 seconds)
Support public and internal customers including patients, visitors, and employees
Route calls and dispatch requests across multiple lines of service, including:
General information
Hospital calling codes (overhead/intercom)
Patient transport
Maintenance and facilities work orders
Monitor and respond to environmental alarms (doors, gates, parking lot intercoms, CCTV)
Assist with workflow coordination for patient transport services
Accurately document calls and service requests
Handle calls professionally in a fast-paced, high-stakes environment
Assist with special projects and departmental initiatives as needed
Provide feedback to leadership on process improvements and efficiency opportunities
Required Qualifications
High School Diploma or GED
1+ year of customer service or administrative support experience
Ability to communicate clearly and professionally in English (written and verbal)
Strong customer service skills with the ability to remain calm under pressure
Proficiency with Microsoft Office (Word, Outlook, etc.)
Ability to multitask and work effectively in a fast-paced call center environment
Preferred Qualifications
Call center experience
Healthcare or patient services experience
Dispatch or operations support background
Strong emotional intelligence and active listening skills
Personable, dependable, and looking for long-term tenure
Work Environment
On-site healthcare call center
Supports 30+ hospitals
No call scripts – agents must think critically and respond appropriately
High-impact role supporting essential hospital operations
Available Shifts
Shift 1: 11:00 AM - 7:30 PM | Tuesday - Saturday
Shift 2: 2:00 PM - 10:30 PM | Tuesday - Saturday
Why This Role Matters
Calls handled by this team are critical to hospital operations and patient experience. Representatives play a key role in ensuring urgent requests, communications, and services are routed accurately and efficiently.
Job Type & Location
This is a Contract to Hire position based out of Dallas, TX.
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
This position is anticipated to close on May 6, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Location:
Dallas, TX (On-site)
Pay Rate:
$18.00/hour (W2)
Schedule:
Full-time, Multiple Shifts Available
Placement Type:
Contract-to-Hire (6 months)
About the Role
We are hiring
Customer Service Representatives
to support a high-volume healthcare call center serving hospitals across Texas. This role is critical to ensuring patients, visitors, and internal staff are routed quickly and accurately to the right departments. This is an excellent opportunity for someone early in their career who has customer service or call center experience and is looking for
long-term stability
and the potential to convert to a permanent role.
Key Responsibilities
Answer a high volume of incoming calls (200-500 per day; average call ~60 seconds)
Support public and internal customers including patients, visitors, and employees
Route calls and dispatch requests across multiple lines of service, including:
General information
Hospital calling codes (overhead/intercom)
Patient transport
Maintenance and facilities work orders
Monitor and respond to environmental alarms (doors, gates, parking lot intercoms, CCTV)
Assist with workflow coordination for patient transport services
Accurately document calls and service requests
Handle calls professionally in a fast-paced, high-stakes environment
Assist with special projects and departmental initiatives as needed
Provide feedback to leadership on process improvements and efficiency opportunities
Required Qualifications
High School Diploma or GED
1+ year of customer service or administrative support experience
Ability to communicate clearly and professionally in English (written and verbal)
Strong customer service skills with the ability to remain calm under pressure
Proficiency with Microsoft Office (Word, Outlook, etc.)
Ability to multitask and work effectively in a fast-paced call center environment
Preferred Qualifications
Call center experience
Healthcare or patient services experience
Dispatch or operations support background
Strong emotional intelligence and active listening skills
Personable, dependable, and looking for long-term tenure
Work Environment
On-site healthcare call center
Supports 30+ hospitals
No call scripts – agents must think critically and respond appropriately
High-impact role supporting essential hospital operations
Available Shifts
Shift 1: 11:00 AM - 7:30 PM | Tuesday - Saturday
Shift 2: 2:00 PM - 10:30 PM | Tuesday - Saturday
Why This Role Matters
Calls handled by this team are critical to hospital operations and patient experience. Representatives play a key role in ensuring urgent requests, communications, and services are routed accurately and efficiently.
Job Type & Location
This is a Contract to Hire position based out of Dallas, TX.
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
This position is anticipated to close on May 6, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr