Saas System Administrator 1 (System Administrator 1) - Tysons, VA
M.C. Dean, Inc., Mc Lean, VA, United States
Overview
M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
We are seeking a
SaaS System Administrator (System Administrator 1)
to join our
Security and Electronic Systems (SES)
business Unit. As part of
(SES)
Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.
Responsibilities
SaaS Platform Administration
Administer and monitor cloud-based SaaS platforms, ensuring uptime, configuration accuracy, and compliance.
Manage user access, permissions, and application settings.
Ensure system health and reliability through proactive checks and alerts.
Ticketing and Incident Management
Serve as the primary point of contact for technical support issues and requests.
Monitor, triage, and resolve service desk tickets in a timely manner.
Escalate complex incidents to appropriate technical teams and follow through on resolution.
User Support and Documentation
Provide Tier 1 and Tier 2 support to end users regarding system access, performance, and general usage.
Develop and maintain knowledge base articles, how-to guides, and internal support documentation.
Deliver training or onboarding support for users as needed.
Qualifications
Education/Experience:
BS degree and 0+ Years of progressive experience or
HS Diploma or Equivalent and 6+ Years of progressive experience
Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
Familiarity with ITIL frameworks and best practices for incident management and support.
Experience using ticketing tools such as ServiceNow, Jira Service Management, Zendesk, or similar.
Excellent troubleshooting skills and customer service orientation.
Preferred Experience
Experience administering platforms like Salesforce, ServiceNow, Atlassian (Jira/Confluence), Microsoft 365, Okta, or Workday.
Understanding of SLAs and KPIs for IT service delivery.
Familiarity with SaaS-based monitoring or reporting tools.
Experience with Infrastructure as Code (IaC) or configuration management tools (e.g., Terraform, Ansible)
What We Offer
A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Open and transparent communication with senior leadership as well as local office management.
Abilities
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
#J-18808-Ljbffr
M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
We are seeking a
SaaS System Administrator (System Administrator 1)
to join our
Security and Electronic Systems (SES)
business Unit. As part of
(SES)
Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.
Responsibilities
SaaS Platform Administration
Administer and monitor cloud-based SaaS platforms, ensuring uptime, configuration accuracy, and compliance.
Manage user access, permissions, and application settings.
Ensure system health and reliability through proactive checks and alerts.
Ticketing and Incident Management
Serve as the primary point of contact for technical support issues and requests.
Monitor, triage, and resolve service desk tickets in a timely manner.
Escalate complex incidents to appropriate technical teams and follow through on resolution.
User Support and Documentation
Provide Tier 1 and Tier 2 support to end users regarding system access, performance, and general usage.
Develop and maintain knowledge base articles, how-to guides, and internal support documentation.
Deliver training or onboarding support for users as needed.
Qualifications
Education/Experience:
BS degree and 0+ Years of progressive experience or
HS Diploma or Equivalent and 6+ Years of progressive experience
Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
Familiarity with ITIL frameworks and best practices for incident management and support.
Experience using ticketing tools such as ServiceNow, Jira Service Management, Zendesk, or similar.
Excellent troubleshooting skills and customer service orientation.
Preferred Experience
Experience administering platforms like Salesforce, ServiceNow, Atlassian (Jira/Confluence), Microsoft 365, Okta, or Workday.
Understanding of SLAs and KPIs for IT service delivery.
Familiarity with SaaS-based monitoring or reporting tools.
Experience with Infrastructure as Code (IaC) or configuration management tools (e.g., Terraform, Ansible)
What We Offer
A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Open and transparent communication with senior leadership as well as local office management.
Abilities
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
#J-18808-Ljbffr