Admission & Business Operations Supervisor
Providence Health & Services, Seattle, WA, United States
Description
The Admissions & Business Operations Supervisor is accountable for managing all aspects of the admissions, in-house transfers, and discharge processes for the Skilled Nursing and Sub-Acute programs. This role also provides oversight of key business office functions related to admissions, including coordination of payer authorization, contract alignment, census management, and accurate handoffs to billing and finance partners. As the first point of contact and “face of Providence Mount St. Vincent” for many residents, families, hospitals, and referral partners, the Supervisor ensures a high-quality, concierge-level customer service experience from initial inquiry through admission and transition of care. To be successful, the Supervisor works collaboratively with hospitals, skilled nursing facilities, referral agencies, discharge planners, social workers, finance/business office teams, and internal interdisciplinary staff to achieve budgeted census levels, support compliant admissions, and ensure a seamless, compassionate admissions experience.
As Needed, The Supervisor Directs Admitting Staff To
Coordinate timely, accurate, and compliant admission processes
Provide responsive, professional, and person-centered customer service
Resolve admission-related concerns and barriers promptly
Serve as ambassadors of Mount St. Vincent’s mission, values, and home-like philosophy
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Mount St. Vincent and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Highlights Of Working At Providence Mount St. Vincent
Easy commute – we’re across the street from a major bus line and 5 minutes from the freeway
Down-to-earth leadership with high engagement and an open door
Onsite childcare (baby through preschool) at a 20% discount
Work with a diverse, multigenerational group of caregivers
Spend your workdays in a beautiful facility with a gorgeous view
Required Qualifications
Bachelor’s degree in Social/Human Services, Business, Marketing, Nursing, or a related field, OR five (5) years of experience may be substituted for the educational requirement.
Two (2) years or more experience in a marketing and/or sales environment.
Strong concierge customer service experience.
Preferred Qualifications
Two (2) years experience in case management and contract management, along with experience in information systems, billing and analysis.
Two (2) years experience in long term care, clinical case management and admissions.
Why Join Providence?
Our best-in-class benefits are designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Benefits & Perks
Competitive pay (including holiday pay and shift pay differentials)
Best-in-class benefits – full medical, dental and vision coverage from your first day
401(k) plan with employer matching and complementary retirement planner
Generous paid time off for vacation, sick days and holidays
Tuition reimbursement and student loan forgiveness programs
Wellness and mental health assistance programs
Voluntary benefits, like pet, auto and home insurance, and more
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Note: Wage information and other employment details are provided for applicant planning and compliance purposes.
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The Admissions & Business Operations Supervisor is accountable for managing all aspects of the admissions, in-house transfers, and discharge processes for the Skilled Nursing and Sub-Acute programs. This role also provides oversight of key business office functions related to admissions, including coordination of payer authorization, contract alignment, census management, and accurate handoffs to billing and finance partners. As the first point of contact and “face of Providence Mount St. Vincent” for many residents, families, hospitals, and referral partners, the Supervisor ensures a high-quality, concierge-level customer service experience from initial inquiry through admission and transition of care. To be successful, the Supervisor works collaboratively with hospitals, skilled nursing facilities, referral agencies, discharge planners, social workers, finance/business office teams, and internal interdisciplinary staff to achieve budgeted census levels, support compliant admissions, and ensure a seamless, compassionate admissions experience.
As Needed, The Supervisor Directs Admitting Staff To
Coordinate timely, accurate, and compliant admission processes
Provide responsive, professional, and person-centered customer service
Resolve admission-related concerns and barriers promptly
Serve as ambassadors of Mount St. Vincent’s mission, values, and home-like philosophy
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Mount St. Vincent and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Highlights Of Working At Providence Mount St. Vincent
Easy commute – we’re across the street from a major bus line and 5 minutes from the freeway
Down-to-earth leadership with high engagement and an open door
Onsite childcare (baby through preschool) at a 20% discount
Work with a diverse, multigenerational group of caregivers
Spend your workdays in a beautiful facility with a gorgeous view
Required Qualifications
Bachelor’s degree in Social/Human Services, Business, Marketing, Nursing, or a related field, OR five (5) years of experience may be substituted for the educational requirement.
Two (2) years or more experience in a marketing and/or sales environment.
Strong concierge customer service experience.
Preferred Qualifications
Two (2) years experience in case management and contract management, along with experience in information systems, billing and analysis.
Two (2) years experience in long term care, clinical case management and admissions.
Why Join Providence?
Our best-in-class benefits are designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Benefits & Perks
Competitive pay (including holiday pay and shift pay differentials)
Best-in-class benefits – full medical, dental and vision coverage from your first day
401(k) plan with employer matching and complementary retirement planner
Generous paid time off for vacation, sick days and holidays
Tuition reimbursement and student loan forgiveness programs
Wellness and mental health assistance programs
Voluntary benefits, like pet, auto and home insurance, and more
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Note: Wage information and other employment details are provided for applicant planning and compliance purposes.
#J-18808-Ljbffr