Admission & Business Operations Supervisor
Providence Health Plan Group, Seattle, WA, United States
Description
The Admissions & Business Operations Supervisor is accountable for managing all aspects of the admissions, in‑house transfers, and discharge processes for the Skilled Nursing and Sub‑Acute programs. This role also provides oversight of key business office functions related to admissions, including coordination of payer authorization, contract alignment, census management, and accurate handoffs to billing and finance partners.
As the first point of contact and “face of Providence Mount St. Vincent” for many residents, families, hospitals, and referral partners, the Supervisor ensures a high‑quality, concierge‑level customer service experience from initial inquiry through admission and transition of care.
To be successful, the Supervisor works collaboratively with hospitals, skilled nursing facilities, referral agencies, discharge planners, social workers, finance/business office teams, and internal interdisciplinary staff to achieve budgeted census levels, support compliant admissions, and ensure a seamless, compassionate admissions experience.
As needed, the Supervisor directs admitting staff to:
Coordinate timely, accurate, and compliant admission processes
Provide responsive, professional, and person‑centered customer service
Resolve admission‑related concerns and barriers promptly
Serve as ambassadors of Mount St. Vincent’s mission, values, and home‑like philosophy
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Mount St. Vincent and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Highlights of working at Providence Mount St. Vincent
Easy commute – we’re across the street from a major bus line & 5 minute from the freeway
Down‑to‑earth leadership with high engagement and an open door
Onsite childcare (baby through preschool) at a 20% discount
Work with a diverse, multigenerational group of caregivers
Spend your workdays in a beautiful facility with a gorgeous view
Required Qualifications
Bachelor’s degree in Social/Human Services, Business, Marketing, Nursing, or a related field, OR five (5) years of experience may be substituted for the educational requirement.
Two (2) years or more years experience in a marketing and/or sales environment.
Strong concierge customer service experience.
Preferred Qualifications
Two (2) years experience in case management and contract management, along with experience in information systems, billing and analysis.
Two (2) years experience in long term care, clinical case management and admissions.
Why Join Providence
Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time‑off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time‑off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
Benefits & perks
Competitive pay (including holiday pay & shift pay differentials)
Best‑in‑class benefits – full medical, dental and vision coverage from your first day
401(k) plan with employer matching & complementary retirement planner
Generous paid time off for vacation, sick days and holidays
Tuition reimbursement & student loan forgiveness programs
Wellness & mental health assistance programs
Voluntary benefits, like pet, auto and home insurance, and more!
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100‑year tradition of serving the poor and vulnerable.
Pay Information
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate’s placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more at providence.jobs/benefits.
Legal
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#J-18808-Ljbffr
The Admissions & Business Operations Supervisor is accountable for managing all aspects of the admissions, in‑house transfers, and discharge processes for the Skilled Nursing and Sub‑Acute programs. This role also provides oversight of key business office functions related to admissions, including coordination of payer authorization, contract alignment, census management, and accurate handoffs to billing and finance partners.
As the first point of contact and “face of Providence Mount St. Vincent” for many residents, families, hospitals, and referral partners, the Supervisor ensures a high‑quality, concierge‑level customer service experience from initial inquiry through admission and transition of care.
To be successful, the Supervisor works collaboratively with hospitals, skilled nursing facilities, referral agencies, discharge planners, social workers, finance/business office teams, and internal interdisciplinary staff to achieve budgeted census levels, support compliant admissions, and ensure a seamless, compassionate admissions experience.
As needed, the Supervisor directs admitting staff to:
Coordinate timely, accurate, and compliant admission processes
Provide responsive, professional, and person‑centered customer service
Resolve admission‑related concerns and barriers promptly
Serve as ambassadors of Mount St. Vincent’s mission, values, and home‑like philosophy
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Mount St. Vincent and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Highlights of working at Providence Mount St. Vincent
Easy commute – we’re across the street from a major bus line & 5 minute from the freeway
Down‑to‑earth leadership with high engagement and an open door
Onsite childcare (baby through preschool) at a 20% discount
Work with a diverse, multigenerational group of caregivers
Spend your workdays in a beautiful facility with a gorgeous view
Required Qualifications
Bachelor’s degree in Social/Human Services, Business, Marketing, Nursing, or a related field, OR five (5) years of experience may be substituted for the educational requirement.
Two (2) years or more years experience in a marketing and/or sales environment.
Strong concierge customer service experience.
Preferred Qualifications
Two (2) years experience in case management and contract management, along with experience in information systems, billing and analysis.
Two (2) years experience in long term care, clinical case management and admissions.
Why Join Providence
Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time‑off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time‑off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
Benefits & perks
Competitive pay (including holiday pay & shift pay differentials)
Best‑in‑class benefits – full medical, dental and vision coverage from your first day
401(k) plan with employer matching & complementary retirement planner
Generous paid time off for vacation, sick days and holidays
Tuition reimbursement & student loan forgiveness programs
Wellness & mental health assistance programs
Voluntary benefits, like pet, auto and home insurance, and more!
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100‑year tradition of serving the poor and vulnerable.
Pay Information
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate’s placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more at providence.jobs/benefits.
Legal
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#J-18808-Ljbffr