Admission & Business Operations Supervisor
Providence, Seattle, WA, United States
The Admissions & Business Operations Supervisor is accountable for managing all aspects of the admissions, in‑house transfers, and discharge processes for the Skilled Nursing and Sub‑Acute programs. This role also provides oversight of key business office functions related to admissions, including coordination of payer authorization, contract alignment, census management, and accurate handoffs to billing and finance partners.
As the first point of contact and “face of Providence Mount St. Vincent” for many residents, families, hospitals, and referral partners, the Supervisor ensures a high‑quality, concierge‑level customer service experience from initial inquiry through admission and transition of care.
To be successful, the Supervisor works collaboratively with hospitals, skilled nursing facilities, referral agencies, discharge planners, social workers, finance/business office teams, and internal interdisciplinary staff to achieve budgeted census levels, support compliant admissions, and ensure a seamless, compassionate admissions experience.
As needed, the Supervisor directs admitting staff to:
Coordinate timely, accurate, and compliant admission processes
Provide responsive, professional, and person‑centered customer service
Resolve admission‑related concerns and barriers promptly
Serve as ambassadors of Mount St. Vincent’s mission, values, and home‑like philosophy
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Mount St. Vincent and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Highlights of working at Providence Mount St. Vincent:
Easy commute – we’re across the street from a major bus line & 5 minute from the freeway
Down‑to‑earth leadership with high engagement and an open door
Onsite childcare (baby through preschool) at a 20% discount
Work with a diverse, multigenerational group of caregivers
Spend your workdays in a beautiful facility with a gorgeous view
Required Qualifications:
Bachelor’s degree in Social/Human Services, Business, Marketing, Nursing, or a related field, OR five (5) years of experience may be substituted for the educational requirement.
Two (2) years or more years experience in a marketing and/or sales environment.
Strong concierge customer service experience.
Preferred Qualifications:
Two (2) years experience in case management and contract management, along with experience in information systems, billing and analysis.
Two (2) years experience in long term care, clinical case management and admissions.
Why Join Providence?
Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time‑off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time‑off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
Benefits & perks:
Competitive pay (including holiday pay & shift pay differentials)
Best‑in‑class benefits – full medical, dental and vision coverage from your first day
401(k) plan with employer matching & complementary retirement planner
Generous paid time off for vacation, sick days and holidays
Tuition reimbursement & student loan forgiveness programs
Wellness & mental health assistance programs
Voluntary benefits, like pet, auto and home insurance, and more!
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As the first point of contact and “face of Providence Mount St. Vincent” for many residents, families, hospitals, and referral partners, the Supervisor ensures a high‑quality, concierge‑level customer service experience from initial inquiry through admission and transition of care.
To be successful, the Supervisor works collaboratively with hospitals, skilled nursing facilities, referral agencies, discharge planners, social workers, finance/business office teams, and internal interdisciplinary staff to achieve budgeted census levels, support compliant admissions, and ensure a seamless, compassionate admissions experience.
As needed, the Supervisor directs admitting staff to:
Coordinate timely, accurate, and compliant admission processes
Provide responsive, professional, and person‑centered customer service
Resolve admission‑related concerns and barriers promptly
Serve as ambassadors of Mount St. Vincent’s mission, values, and home‑like philosophy
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Mount St. Vincent and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Highlights of working at Providence Mount St. Vincent:
Easy commute – we’re across the street from a major bus line & 5 minute from the freeway
Down‑to‑earth leadership with high engagement and an open door
Onsite childcare (baby through preschool) at a 20% discount
Work with a diverse, multigenerational group of caregivers
Spend your workdays in a beautiful facility with a gorgeous view
Required Qualifications:
Bachelor’s degree in Social/Human Services, Business, Marketing, Nursing, or a related field, OR five (5) years of experience may be substituted for the educational requirement.
Two (2) years or more years experience in a marketing and/or sales environment.
Strong concierge customer service experience.
Preferred Qualifications:
Two (2) years experience in case management and contract management, along with experience in information systems, billing and analysis.
Two (2) years experience in long term care, clinical case management and admissions.
Why Join Providence?
Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time‑off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time‑off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
Benefits & perks:
Competitive pay (including holiday pay & shift pay differentials)
Best‑in‑class benefits – full medical, dental and vision coverage from your first day
401(k) plan with employer matching & complementary retirement planner
Generous paid time off for vacation, sick days and holidays
Tuition reimbursement & student loan forgiveness programs
Wellness & mental health assistance programs
Voluntary benefits, like pet, auto and home insurance, and more!
#J-18808-Ljbffr