Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Deskt
AIS (Applied Information Sciences), Virginia, MN, United States
Position Details
Title:
Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop
Level:
Mid-Level
Department:
Cloud Operations / Infrastructure Services
Reports To:
Cloud Operations Manager or Infrastructure Team Lead
The Operations and Maintenance Technician is responsible for supporting the day-to-day health, stability, and operational performance of Azure Landing Zone infrastructure and Azure Virtual Desktop (AVD) environments. This role provides hands-on administration, monitoring, troubleshooting, maintenance, and operational support across core Azure services, platform governance constructs, and virtual desktop infrastructure. The ideal candidate has practical experience supporting Azure-based enterprise environments, understands cloud operational disciplines, and can work effectively within established governance, security, and change management processes.
Responsibilities
Azure Landing Zone Operations Support : Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs.
Monitor platform health, configuration compliance, and resource performance across Azure environments.
Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.
Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation.
Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.
Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues.
Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services.
Azure Virtual Desktop Support : Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations.
Monitor AVD service health, user session performance, host availability, and capacity utilization.
Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns.
Assist with session host provisioning, image updates, scaling support, and maintenance activities.
Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery.
Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards.
Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation.
Incident, Change, and Service Operations : Respond to incidents, service requests, and operational alerts within defined service levels.
Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services.
Execute approved changes in accordance with change management procedures and maintenance windows.
Identify recurring issues and contribute to problem management and continuous service improvement efforts.
Coordinate with engineering, architecture, security, and service desk teams to resolve cross-functional issues.
Provide after-action documentation and operational reporting as needed.
Required Qualifications
3–6 years of IT infrastructure, cloud operations, or end-user computing support experience.
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Virtual Desktop Specialty
Hands-on experience supporting Microsoft Azure infrastructure in an operational environment.
Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies.
Familiarity with Azure core services such as virtual machines, networking, storage, monitoring, identity integration, and backup/recovery.
Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization.
Experience with monitoring and troubleshooting tools such as Azure Monitor, Log Analytics, and service health dashboards.
Understanding of incident, problem, and change management practices in an enterprise IT environment.
Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment.
Strong troubleshooting, documentation, and communication skills.
US Citizenship required.
Preferred Qualifications
Experience supporting enterprise Azure Landing Zone implementations.
Experience with FSLogix, Microsoft Entra ID, hybrid identity, and profile/container troubleshooting.
Familiarity with Intune, endpoint configuration, and identity/access dependencies related to AVD.
Exposure to infrastructure-as-code or automation tools such as PowerShell, ARM, Bicep, or Terraform.
Experience operating in regulated or security-sensitive environments.
Microsoft certifications such as Azure Administrator Associate or related cloud/virtualization certifications.
Technical Skills
Microsoft Azure administration
Azure Virtual Desktop operations
Azure networking fundamentals
Azure Monitor and Log Analytics
RBAC and Azure Policy
Virtual machines and storage services
FSLogix profile management
PowerShell scripting for operational tasks
Incident and change management platforms
Technical documentation and runbook maintenance
Soft Skills
Strong analytical and troubleshooting ability
Ability to manage multiple operational priorities
Clear written and verbal communication
Detail-oriented with a focus on service reliability
Team-oriented mindset with strong customer support focus
Ability to work independently within established operational processes
Compensation
The targeted base salary range for this role is $102,000-$154,000 per year. This range is provided as a guideline and the final offer will be based on factors including skillset, experience, education, certifications, and location. We value transparency in our hiring process and are happy to discuss qualifications during the interview process.
EEO Statement
Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.
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Title:
Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop
Level:
Mid-Level
Department:
Cloud Operations / Infrastructure Services
Reports To:
Cloud Operations Manager or Infrastructure Team Lead
The Operations and Maintenance Technician is responsible for supporting the day-to-day health, stability, and operational performance of Azure Landing Zone infrastructure and Azure Virtual Desktop (AVD) environments. This role provides hands-on administration, monitoring, troubleshooting, maintenance, and operational support across core Azure services, platform governance constructs, and virtual desktop infrastructure. The ideal candidate has practical experience supporting Azure-based enterprise environments, understands cloud operational disciplines, and can work effectively within established governance, security, and change management processes.
Responsibilities
Azure Landing Zone Operations Support : Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs.
Monitor platform health, configuration compliance, and resource performance across Azure environments.
Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.
Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation.
Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.
Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues.
Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services.
Azure Virtual Desktop Support : Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations.
Monitor AVD service health, user session performance, host availability, and capacity utilization.
Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns.
Assist with session host provisioning, image updates, scaling support, and maintenance activities.
Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery.
Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards.
Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation.
Incident, Change, and Service Operations : Respond to incidents, service requests, and operational alerts within defined service levels.
Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services.
Execute approved changes in accordance with change management procedures and maintenance windows.
Identify recurring issues and contribute to problem management and continuous service improvement efforts.
Coordinate with engineering, architecture, security, and service desk teams to resolve cross-functional issues.
Provide after-action documentation and operational reporting as needed.
Required Qualifications
3–6 years of IT infrastructure, cloud operations, or end-user computing support experience.
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Virtual Desktop Specialty
Hands-on experience supporting Microsoft Azure infrastructure in an operational environment.
Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies.
Familiarity with Azure core services such as virtual machines, networking, storage, monitoring, identity integration, and backup/recovery.
Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization.
Experience with monitoring and troubleshooting tools such as Azure Monitor, Log Analytics, and service health dashboards.
Understanding of incident, problem, and change management practices in an enterprise IT environment.
Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment.
Strong troubleshooting, documentation, and communication skills.
US Citizenship required.
Preferred Qualifications
Experience supporting enterprise Azure Landing Zone implementations.
Experience with FSLogix, Microsoft Entra ID, hybrid identity, and profile/container troubleshooting.
Familiarity with Intune, endpoint configuration, and identity/access dependencies related to AVD.
Exposure to infrastructure-as-code or automation tools such as PowerShell, ARM, Bicep, or Terraform.
Experience operating in regulated or security-sensitive environments.
Microsoft certifications such as Azure Administrator Associate or related cloud/virtualization certifications.
Technical Skills
Microsoft Azure administration
Azure Virtual Desktop operations
Azure networking fundamentals
Azure Monitor and Log Analytics
RBAC and Azure Policy
Virtual machines and storage services
FSLogix profile management
PowerShell scripting for operational tasks
Incident and change management platforms
Technical documentation and runbook maintenance
Soft Skills
Strong analytical and troubleshooting ability
Ability to manage multiple operational priorities
Clear written and verbal communication
Detail-oriented with a focus on service reliability
Team-oriented mindset with strong customer support focus
Ability to work independently within established operational processes
Compensation
The targeted base salary range for this role is $102,000-$154,000 per year. This range is provided as a guideline and the final offer will be based on factors including skillset, experience, education, certifications, and location. We value transparency in our hiring process and are happy to discuss qualifications during the interview process.
EEO Statement
Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.
#J-18808-Ljbffr